I'm an SPG member and my husband and I stayed here for 4 nights in a deluxe room. Visited DC to celebrate a wedding anniversary. Thought this hotel would be special but I was wrong.
The Good - rooms were recently renovated, deluxe room was a good size, bathroom has nice tile work and is a good size, location of the hotel is excellent.
The Bad - the service!!!....with few exceptions.
Our butler and the folks who delivered room service were professional and efficient.
Front desk folks were unfriendly and indifferent.
Breakfast came with the package I had chosen and for the most part, the people who took our orders over the phone were competent and professional...except for one who was not really familiar with the menu and did not sound like he was happy to be answering room service calls. After I placed the order, I realized that I had not given him our preferred breakfast meat. So I called back and double checked if I had already given him our preference and all he said was "NO." So I asked him, "So can I give it to you now." And he said, "Ok, I guess." Not the kind of response I expected.
The Ugly - I noticed big lumpy chunks of hair all over the shower our first morning after check-in...which means the shower was not cleaned the day before. It was extremely disgusting and I placed a call to housekeeping right away and asked for the housekeeping manager. The manager showed up within minutes of the call and agreed that the shower was filthy. A housekeeper came in and cleaned it right away. The response time was adequate but we should not have had this kind of issue to begin with. In a property of this caliber, I expected the facilities to be extremely clean and knowing that housekeeping forgot to clean the shower made me think what else they forgot to clean in the bathroom and the room. I wish I had taken a picture of that shower to prove how disgusting it was.
We plan to return to DC next year, but you can bet we will be staying elsewhere. Earning SPG points is just not worth all this hassle.
- Official Description (provided by the hotel):
- No other Washington, D.C. luxury hotel boasts the impeccable location and grandeur of The St. Regis Washington, D.C. Hotel. It is no wonder that every American President has stayed here. ... more less
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- Also Known As:
- The St. Regis Washington, d.c. Hotel Washington Dc
- St Regis Washington Dc
- Washington Dc St Regis