I stayed here last week, like a previous reviewer, I used American Express Fine Hotels & Resorts to book the room. Like a previous reviewer, I tried adding my SPG Gold number in advance. Apparently, that wasn't possible as Starwood said they couldn't add it. I had called the hotel directly & left a message asking for it to be added with their reservations team, but that didn't happen. So, consequently, upon arrival, they didn't know I was a gold. Luckily, I had my number in the SPG app, so I was able to receive gold benefits (complimentary internet).
Part of the FHR benefits are breakfast for 2 and $100 F/B credit. I specifically mentioned, at check-in, that my parents would be joining me for breakfast the next day and that I'd be using the credit for that. Sure, no problem, I was told. At check-out, the bill for breakfast for the 3 of us was $122. Only $60 was covered with the breakfast for 2 benefit, and I was told that the $100 F/B credit didn't apply to breakfast - but too other items (had I known this and been informed at check-in, I would have planned accordingly - but this was not made clear). So, I had to pay the additional $62 out of pocket - something that should have been explained correctly when I checked in.
NOW....WITH THAT SAID....I originally wrote this review & then deleted it and am adding this part to it:
I filled out the email survey I received from Starwood. In it, I mentioned by disappointment about the FHR breakfast factor. They actively credit my credit card back for the $62 difference - without me asking for it. I was fine paying it as that was what I expected and I did not make a scene or argue about it at the front desk at checkout at all. But I did chalk it up to experience & accepted that I was paying the extra $62 out of pocket. The fact that they read my survey AND took corrective action on their own without me asking for it, made me change my rating from a 3 to a 5 as this is the service I would want & expect out of St Regis and this type of action creates loyalty.
Now back to my review....
-Service, generally a polite & positive interaction with all employees
-Internet worked well throughout the stay
-bathroom amenities were good
-THE PROACTIVE ACTIONS THAT MANAGEMENT TOOK WITHOUT PROMPTING TO CREDIT BACK THE BREAKFAST CHARGES
-Shower head wasn't what I'd expect in a luxury hotel - decent pressure, but not a good wide stream
-Towels...I would have expected more plush towels, these towels were rough & reminded me of old Holiday Inn towels rather than those of a luxury hotel.
-The FHR F/B credit and how I wasn't able to utilize it as anticipated - NO LONGER A CON AFTER CHECKOUT....
-The rain killed the TV service...it wasn't a hurricane, it wasn't a crazy lightening or thunderstorm - just regular old rain, not even a hard rain. And that caused the TV to go out. When contacting the front desk, the confirmed with engineering that the rain caused the TV to go out.
From a rate perspective, this hotel cost more than a comparable product would have costed - however the Amex FHR benefits brought in line & the additional after-checkout service was welcomed and makes me more likely to stay at the hotel when in DC in the future.
- Official Description (provided by the hotel):
- No other Washington, D.C. luxury hotel boasts the impeccable location and grandeur of The St. Regis Washington, D.C. Hotel. It is no wonder that every American President has stayed here. ... more less
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- Also Known As:
- The St. Regis Washington, d.c. Hotel Washington Dc
- St Regis Washington Dc
- Washington Dc St Regis