We stayed at St Regis Washington for a night to attend a wedding.
Check-in: Coming in from New York we arrived to the hotel at about 11AM and after checking in they front desk agent informed us our room was not ready but we had been upgraded due to my SPG status. I explained to the front desk agent that while the upgrade was appreciated we would prefer to have earlier access to any room earlier than an upgrade. The associate understood and took down by phone number for when the room was ready. I expected to not be able to check-in at 11 and we had a few activities planned for the afternoon. We came back at 2:45 and there was still no room ready and we were expected to be at the wedding a 4:30. Given we were only 15 mins before the stated check-in time and after explaining the situation to a different front desk we associate we grabbed a drink at the bar. After so back and forth of me checking in with the front desk we finally got into the room at 4.
Room: The room itself was ornate and the bed very comfortable. The A/C was off when I entered the room and I immediate switched it on to the coldest temperature. While in the process of getting ready I wanted to plug in my iPhone to charge and saw there was a dock ontop of a Bose and when I plugged it in no dice. I fiddled for a minute and then traced the wire down the back and found a frayed power cord. Not the end of the world. Then I wanted to turn on the TV in the bathroom when getting ready...it wouldn't turn on. When leaving the room we noticed the A/C wasn't cooling the room and stopped by at the front desk to inform them of the technology / cooling issues and they promised to have them fixed. When we returned the A/C was fixed and pumping out much cooler air but the iPod dock still had a frayed power-cord and the TV in the bathroom still didn't work.
Service: The service at the bar was great and the waitress as a delight. We didn't find the bell staff helpful because there were never enough of them. The three times we could have used their help they were preoccupied. We ordered room-service and while the menu was limited the food was delivered promptly and was tasty. Although, upon delivery the gentlemen didn't have a bill for us to sign saying he was the only one of duty for the night and didn't have a chance to print it. A bit odd but the charges were correctly posted to the room upon checkout.
We didn't have a chance to use the gym or restaurants. The location of the hotel was great and only a few blocks from the White House.
Overall for a hotel that bears the St Regis brand it missed in the service and housekeeping department. I would try the hotel again as its location and rooms (minus the tech issues) were superb.
- Official Description (provided by the hotel):
- No other Washington, D.C. luxury hotel boasts the impeccable location and grandeur of The St. Regis Washington, D.C. Hotel. It is no wonder that every American President has stayed here. ... more less
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- Also Known As:
- The St. Regis Washington, d.c. Hotel Washington Dc
- St Regis Washington Dc
- Washington Dc St Regis