Luckily because of the cold weather and no needed for passes on December 30th we were able to get in within 10 minutes of standing in a queue. The information desk was helpful and we were on the elevator to see the permanent exhibit within 5 minutes of entry. But the crowds there were thick and I could not walk and read the captions and descriptions adjacent to the photos without being jostled. My 10 year old daughter tried and gave up within 10 mins. We wound down the floors quickly. Somehow the pile of shoes did not bring about a great emotional response.
My daughter found Daniel's story to be more absorbing and useful and so did I. Unlike another poster who said this place was not for children under twelve I think that the emotional maturity level is more important that chronological age. May daughter handled it very well.
I would be more moved by visiting the actual places like Auschwitz which I plan to do in the future