I went up there with a group of friends to celebrate my birthday in February. The experience was awful. When we first arrived we waited over three hours in line just to get our ski equipment and boarding passes. Near around two of waiting one of the workers told everyone that the reason the line was moving so slow was because it was a holiday weekend and they had ran out of skis. They then proceeded to tell us that it would be another hour or so. She said we could leave and come back tomorrow or keep waiting. Even though it was a holiday weekend, they are a ski resort they should have been prepared with extra skis. Since we were only up there for a night we continued to wait for rentals. When we finally made it to the front of the line, the women at the register was incredibly rude. She talked down to us like we were ignorant and when my boyfriend who has had hearing issues since he was born politely asked her to repeat what she had said because he couldn't hear her, she snapped her response back at him. If that was not enough she told us that they had ran out of skis yet again and we were going to have to wait a little longer. A couple people in our group were snow-boarding so they went ahead and got their equipment because they had snowboards available. Me and my brother were skiing so we continued to wait, as we were waiting some people dropped their skis off. Well the women at the counter tried to give the skis to the group behind us in line. I had to go up to the counter and say something because she was just going to skip right over us. We FINALLY got skis and we were getting our boots fitted for our skis. The girl who helped me was incredibly helpful, but the man who was helping my brother was a different story. My brother walked up to the counter and the man asked him if he knew how to put his lift pass on, after he showed him how he walked off. After i finished getting my boots fitted i looked over at my brother and asked where the man helping him had went. He proceeded to say he had no idea. Well as i was looking around i spotted the man who was supposed to be helping my brother, he was sitting in a back corner drinking a soda talking to another co-worker. He just walked away in the middle of helping my brother. He never came back over so i had to ask the girl that helped me to finish fitting my brothers skis. Well we finally got on the slope, thats right they have ONE slope to go down. They also have a bunny slope but that was being occupied by some little festival they were having. It was my boyfriends first time snow boarding so obviously he was still learning. A man that worked there told my boyfriend that since he didn't know how to stop or slow his board down properly that he had to get off the slope and wait for the bunny slope to reopen, which was going to be another hour. The nerve of these people, we already waited over 3 hours to get our equipment and now he thinks that my boyfriend is going to wait another hour just to snowboard. That was the final straw. How do they expect people to learn if they have the bunny slope closed off. We paid our money to ski, and we were not going to wait around another hour just to use the bunny slope. Well went skied for an hour or two which was fun. It got old quick though because they only had one slope to go down. Another note the food was incredibly over priced in the lodge. Take my advice, spend a little extra money and go somewhere else. I was on a budget so i thought this would be a good place to go, boy was i wrong. Spending a little extra money at a different place will be much more worth, spending less money at this dump.
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