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“Impeccable from start to finish”

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Iberostar Grand Hotel Trinidad
Ranked #1 of 11 Hotels in Trinidad
Certificate of Excellence
Cambridge, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Impeccable from start to finish”
Reviewed August 31, 2013

We stayed at the Iberostar in Trinidad while on the Kuoni 'Discover Cuba' tour. We stayed there for 2 nights and I would say it was the best hotel of the holiday. The rooms were spacious, very clean and nicely furnished. Everything you would expect from a 5 star. We had 2 a la carte evening meals. The food was varied and beautifully cooked and presented. All the staff were very friendly and efficient. The location was very good as everything was close by. All in all an excellent hotel. We would have liked a swimming pool but the lack of one didn't spoil the stay.

Room Tip: Try to avoid having a room at the front as it can be quite noisy.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank andylou55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, September 1, 2013
Dear guests:

Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities.
Staff members appreciate to know that their efforts have been recognized, thank you for highlighting the high service that you received during your stay.

Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.

I look forward to welcoming you back to Iberostar Grand Hotel Trinidad


Sincerely

Carlos Lázaro
G. Manager
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Rating summary
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  • Sleep Quality
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  • Value
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Haarlem, The Netherlands
Level 6 Contributor
134 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed August 17, 2013

Stayed in this hotel with my family for one night. The hotel is top notch. Great service, Free WIFI in the lobby and marvelous views. The bar and restaurant serve great snacks and very good breakfast. Our rooms were huge and immaculate.
And now the down side. Across the street there was a discotec/MTV playing music on an outside podium. The music was veryy loud and went on till one at night spoiling the stay. So from 5 star to 4 star.

Room Tip: The rooms on the first floor in front have great balconies
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  • Stayed July 2013, traveled with family
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Helpful?
2 Thank FrankDijkstra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, August 19, 2013
Dear Guests.

Thank you for giving us and other readers of Trip Advisor your very positive comments. I am glad to know that you have perceived the true essence of our hotel.

In terms of outside noise, I regret to admit that so far it is actually our Achilles' heel. We have tried all the ways of limiting hours of music in the street, but I confess that we have not got any positive results so far. Our hope is that we can reduce the auditory impact with the soundproofing of the rooms that we will carry out in September.


It would be a pleasure to welcome you again to the Iberostar Grand Hotel Trinidad and I remain at your entire disposal.

Carlos Lázaro
General Manager
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Sittingbourne, United Kingdom
Level 5 Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 14, 2013

Stayed here for two nights, the hotel was very clean and comfortable. With very spacious bedrooms.
The bar/restaurant staff, at times, were disinterested in the paying guest and preferred to chat amongst themselves!
For various reasons, we did have dinner in the hotel, rather then going out. I wouldn't recommend this because of the staff attitude!! We were served wine in a very dirty glass!!
The hotel is in a good location.

  • Stayed August 2013, traveled with friends
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Helpful?
Thank Vivien B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, August 16, 2013
Dear Isleep1.


I wish to thank you very much your feedback in regards to your experience with us. I have taken note of all the comments that of course have been discussed with the F&B Manager, who sincerely apologizesand had assured me that all measures have been taken to avoid that these negligences can happen again.



I feel very sorry that you did not have a perfect stay at Iberostar Grand Hotel Trinidad, and that we felt short of your expectations.

Once again, I really appreciate your constructive comments which highlight specific areas that we need to rectify to improve our standards, and to reach for a perfect service.

In Iberostar Grand Hotel Trinidad we all work with that goal in mind and we will not stop until we have achieved it.

Best Regards,


Carlos Lázaro

General Manager
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Sydney
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 12, 2013

After staying in a casa for one night in Trinidad (which was great and would've happily stayed but had already booked this place) we checked into this lovely hotel. The service at reception was warm, friendly and welcoming and our room was gorgeous; very spacious with a super comfy bed and a fantastic bathroom. After casas, which were all good but somewhat lacking in quality bathrooms, it was certainly welcome.

As it is a relatively small hotel the lobby and restaurant areas were pretty quiet and breakfast was nice and relaxed. The location is good, not too far to walk to the historical centre, but the square opposite did get very noisy at night. We are good sleepers so not really a problem but for any light sleepers it could lead to a very restless night.

Great hotel and would definitely return. Only thing lacking was a pool but the beach isn't too far away anyway.

Room Tip: Rooms facing square have lovely views but can be noisy at night.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank Naomi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, August 16, 2013
Dear Naomi K.

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments.

Do not hesitate to contact us when you decide to come again to our Iberostar Grand Hotel Trinidad for a bit more pampering.

Best wishes,



Carlos Lázaro
General Manager
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Senec, Slovakia
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 22, 2013

Really nice to find this top class hotel in a bad smelling city of Trinidad :-> We spent 2 nights there, breakfast perfect, rooms clear and nice. They miss the pool a bit, but in location of Trinidad it would be too much comfort. Definitely recommend as the best accomodation in Trinidad.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank VladoBaier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, July 25, 2013
Dear Vladobaier.

We thank you very much for your kindly notes in this web page. It is nice to know that you have encountered our service, food and facilities completely satisfactory.



Do not hesitate in contacting us if you are planning to come again to Iberostar Grand Hotel Trinidad

With best wishes,



Carlos Lázaro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wantage
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 20, 2013

Lovely hotel and staff. Again we had a noise problem on the Sunday night we arrived with activity in the square - nothing the hotel can do. My earplugs sorted it for me! Bring your own coffee and uht milk if like me you need a cuppa first thing. Cuban milk isn't the same. We had 3 rooms for our extended family group all of very good quality, comfortable beds, good air con and cleaned regularly. Recommend taking a hike in the rainforest and swim in the pool at the base of the waterfall - sublime. Didn't eat in the hotel in the evening - went out to various paladars - lots around some good others average but with much more atmosphere than international hotel fare imho.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
1 Thank WantageKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, July 25, 2013
Dear Vantagekay.

Thank you for giving us and other readers of Trip Advisor your very positive comments. I am glad to know that you have perceived the true essence of our hotel and surroundings.

As you say, there is not much the hotel can do to lessen it, although we have tried everything with the local authorities have not gotten any satisfactory result, but we do appreciate your understanding and good mood in this regard.

Do not hesitate in contacting us if you are planning to come again to Iberostar Grand Hotel Trinidad

With best wishes


Carlos Lázaro
General Manager
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Barrie
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 13, 2013

We rented a car in Cayo Guillermo and drove across Cuba to Trinidad , a city built in 1514 and many parts are as they were then. The city has several great museums and historical sites . It also has many old but nice hotels and among these there is one that seems terribly out of place. It is the Iberostar Grand in the center of the plaza district of Trinidad. Approaching the front desk you knew this was not a typical Cuban hotel. There was an abundance of well dressed , polite and helpful staff . A beautiful courtyard type lobby surrounded by the three floors of rooms above. The price made me think a bit but decided to stay for the experience. the two rooms cost me almost $375.00 cad but included dinner and full buffet breakfast which were both the best I have ever had in Cuba. The dinning room included a piano bar with live entertainment and a magic act comedian while you waited for your table. The food was ordered from a menu and included a salad and desert bar. If you are a frequent Cuba tourist you will be shocked by the quality of the food here. The rooms were like an upscale European hotel, clean comfortable and unique.
The hotel had many photos and historical memrorabillia of the area and its history. If this sort of thing interest you , this is a must see city , a city seemingly frozen in time. The ocean is 15 minutes west and the mountains are 15 minutes north east, both are worth a side trip. Check their website for photos , they are accurate. Also check Trinidads website.

Room Tip: Almost any room is good.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank galipo47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, July 25, 2013
Dear galipo47


Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities.
Staff members appreciate to know that their efforts have been recognized, thank you for highlighting the high service that you received during your stay.

Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.

I look forward to welcoming you back to Iberostar Grand Hotel Trinidad



Best regards


Carlos Lázaro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Trinidad

Property: Iberostar Grand Hotel Trinidad
Address: Calle Jose Marti y Lino Perez, Trinidad 62600, Cuba
Location: Caribbean > Cuba > Sancti Spiritus Province > Trinidad
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 11 Hotels in Trinidad
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Iberostar Grand Hotel Trinidad 4*
Number of rooms: 40
Official Description (provided by the hotel):
The Grand Hotel Trinidad de Cuba is a 5-star hotel in the heart of Trinidad, a gorgeous town characterised by its elegant colonial architecture.The Iberostar Grand Hotel is perfect for couples and adults. A lower age limit of 15 has been set to ensure total rest and relaxation for our guests.The Grand Hotel guarantees visitors a truly extraordinary holiday, at any time of the year, getting to know the culture, the cuisine and the people.The Iberostar Grand Trinidad strives to bring together the great interest that there is in all things Cuban and a wide range of top of the range leisure. ... more   less 
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Also Known As:
Iberostar Trinidad

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