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“A nice surprise”

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IBEROSTAR Grand Hotel Trinidad
Ranked #1 of 11 Hotels in Trinidad
Certificate of Excellence
Reviewed June 21, 2013

On spur of moment decision we hired a car in Havana and booked two nights. Small but very clean and lovely hotel. Rooms very comfortable, service good, staff helpful. Well located opposite a square with activity most nights. A serene and lovely hotel but...Beware though the live music on Saturday night makes sleep difficult in rooms facing the square so best get outside and enjoy. There was an amazing singer performing but the square didn't quieten down to 4am and there were still locals there at dawn. One of the nicest hotels I've stayed in my 4 trips to Havana.

Room Tip: There rooms on 2nd floor with views and those on first with balcony views over the street ( suites...
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  • Stayed: June 2013, traveled as a couple
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1  Thank PhilDohaqatar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded June 25, 2013

Dear Phildohaqatar.

We appreciate very much your sincere comments and compliments, thank you for highlighting the high service that you received during your stay.
We apologize if the street music until very late at night has been a nuisance in your rest, though we praise your positive attitude towards it. Unfortunately it is not much we can do in this regard , but thankfully this only happens on a very few holidays in the year.

Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.

I look forward to welcoming you back to Iberostar Grand Hotel Trinidad



Sincerely

Carlos Lázaro
General Manager

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Reviewed June 17, 2013

This turned out to be one of the best places we have ever stayed. The hotel isn't large, overly ostentatious or ridiculously expensive. We had 3 nights in Trinidad but could only get accommodated for 2 nights in the hotel, spending the 3rd night close by in a much cheaper Casa which was also excellent in its own way but nothing like the Grand and couldn't be compared. The hotel is charismatic and atmospheric. Beautifully decorated, well looked after by its attentive staff. The rooms are spacious, well equipped and spotlessly clean. Our bed was large and extremely comfortable. Its very close to the historical centre, just a block or 2 away where there are many restuarants and bars and a short drive to the stunning beach area, about 10kms. Breakfast was excellent too, great selection, everything you could possibly want. There's nothing that we could possibly find negative about this place. We moved out on the Saturday morning so missed the community disco in the square at the front, though we were still in ear shot, a block away in a CP. The only thing this hotel could improve on would be if it could have a roof terrace / outside space to enjoy the cuban climate. If we ever get back to Trinidad we would definitely want to stay here.

  • Stayed: May 2013, traveled as a couple
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1  Thank Merl1n2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded June 23, 2013

Dear guests.

Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities.
Staff members appreciate to know that their efforts have been recognized, thank you for highlighting the high service that you received during your stay.

Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.

We hope to have the opportunity of accommodate you in our hotel again.


Sincerely
Carlos Lázaro
G. Manager

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Reviewed June 16, 2013

Stayed here for 3 nights in early June. Hotel rooms are impeccable and attractive lobby and good dining room. Great breakfast choice and staff helpful mostly. Arranged taxis etc for playa del ancon.

A couple of gripes however...

Stayed on 2nd floor facing square. As noted by another recent reviewer, the windows aren't great so when the music strikes up in the square late in the evenings (until after 3) the noise travels right through. Earplugs are handy.

Internet is free but when we we there it was very erratic and didn't work reliably and the desk staff were not too bothered when asked. We had to go to the Etecsa office opposite twice as we needed to check ongoing travel. 6 Cucs per hour.

One evening when we ate in the hotel we were not able to add the bill to the room charge due to a system problem so had to pay cash. Very strange and inconvenient.

The criticisms are not huge and may seem picky but jarred when the hotel is generally so nice.

  • Stayed: June 2013
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Thank Roboncio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded June 23, 2013

Dear Roboncio

We appreciate your nice comments and apologize for the inconvenience caused by street music, believe us that we have undertaken every possible action with the local authorities in order to limit the intensity and duration of such urban events, but we must confess that up to now we have not gotten anything positive . Nevertheless we will continue insisting, even at higher levels, in order to preserve the rest of our guests.

I am truly sorry if it may have seemed that our employees do not care if the customer has problems with the internet conecction , but the truth is that we are not able to do anything to improve it , since Etecsa , our supplier, cannot provide any better signal.

What is not justified is that an internal issue adversely affects the quality of the service to our customers. We have talked with the head of department and we have taken all measures to ensure that such negligence never happens again.


Once again, I really appreciate your constructive comments which highlight specific areas that we need to rectify to improve our standards, and to reach for a perfect service.

In Iberostar Grand Hotel Trinidad we all work with that goal in mind and we will not stop until we have achieved it.

Best Regards,

Carlos Lázaro
General Manager

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Reviewed June 16, 2013

Lovely hotel. Very centrally located in the old town so all sights/bars/cave nightclub are within walking distance. Exactly what you want in a 4/5 star hotel. Nice staff organised excursions for us to the waterfalls. Loved Trinidad in general!

  • Stayed: May 2013, traveled as a couple
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Thank L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded June 24, 2013

Dear LB.

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments.

Do not hesitate to contact us when you decide to come again to our Iberostar Grand Hotel Trinidad, we would be happy to put up you in our house.

Best wishes,


Carlos Lázaro
General Manager

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Reviewed June 14, 2013

We have both travelled extensively around the world and this hotel was one of the best we have stayed in. We had half board and the evening meal was wonderful, with a good choice for each course and excellently prepared.

The dining room, with its pineapple chandelier, is very smart and the staff are extremely attentive.

The room was clean and we even managed to get access to the free WIFI from the room. Internet access anywhere in Cuba is challenging - to say the least - and actually having free access in the room was a real luxury.

The hotel is a only short walk from the historic centre or, if you want to take the train along the Valley of the Sugar Mills, the station is not far away. We turned up in a hire car and there was secure parking just outside the hotel.

  • Stayed: June 2013, traveled as a couple
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1  Thank PETRA001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded June 16, 2013

It is really nice to read the detailed feedback you had placed at this Webpage. We do appreciate the time you had taken to share your valuable impressions to other users.

We are also more than glad to know that you had a pleasurable time at our outlets, and that you found our facilities and food offerings wonderful

Staff members appreciate to know that their efforts have been recognized, thank you for highlighting the high service that you received during your stay.

Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.

I look forward to welcoming you back to Iberostar Grand Hotel Trinidad


Carlos Lázaro

General Manager

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Reviewed June 13, 2013

Our tour operator booked us at this hotel during a 9-day Cuba tour. It's an oasis of comfort and luxury in this charming city, which almost makes one feel awkward after seeing so much poverty and deprivation in this country with difficult history. (But of course, I was happy to have this luxury.) Our room overlooking the city square was spacious, spotless clean and very well furnished. The breakfast spread was amazing, and all the meals were good. The staff was all courteous and eager to please.

What we didn't know when we checked in Saturday afternoon was that this was the night of a community disco party on the city square. When we came back to the room feeling mellow after a sip of excellent Cuban rum--Trinidad 11-- at the bar, we saw a big crowd of mostly young people gathering in the square, some watching an intercity baseball game on a big screen. At around 11 p.m., a band began to play, with extremely loud speakers and the base volume turned up to levels that made the whole hotel walls vibrate. I kept hoping it would end by 12.30... 1am....2am... But every song I thought was the finale was followed by another, even louder and crazier. I finally picked up the phone, and screamed at the night manager, who said he had no power to control the noise. After a while, I asked for another room on the other side of the building, which he immediately produced, but the concert finally ended 15 minutes after we moved to the new room. It was past 2.30AM! It was the most egregious of noise pollution I've ever experienced. I don't understand why the city allows this kind of common-sense-defying noise violence ruin the experience of foreign visitors, when the Cuban government is ostensibly trying to promote tourism. I would think that the hotel could at least negotiate with the city to turn the sound down to a reasonable level and end the event at a reasonable hour, like 1am.

  • Stayed: June 2013, traveled as a couple
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Thank Barcrofter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded June 16, 2013

Dear Barcrofter.

Has been a great pleasure to receive your nice comments and we thank sincerely, als o on behalf of the users of Trip advisor who surely will find very useful your information.

We deeply regret the inconvenience caused by the street festival. Believe me we have tried everything to local authorities limit the hours and the volume such celebrations, because whenever there is a local event are our guests, and therefore we, who suffer the consequences of being located in the center of a city ​​as "animated" as Trinidad.
We think that a city that receives so many visitors as Trinidad, should be able to harmonize the festive events and rest of the hotel guests, and so I we have transmitted to the ministry deTourism and we are waiting for the response.

We hope to have the opportunity to welcome you back to our hotel or to any of our Iberostar resorts.


Yours sincerely

Carlos Lázaro
General Manager

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Reviewed June 8, 2013

This hotel was amazing! Wonderful staff who were friendly and helpful and made our stay special. The best hotel I think I have ever stayed in.
Central for the town and not too far to the beach. Loved it!

Room Tip: We had a room over looking the front (over the bar) Lovely sun terrace.
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  • Stayed: May 2013, traveled as a couple
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1  Thank Juliet547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at IBEROSTAR Grand Hotel Trinidad, responded to this reviewResponded June 9, 2013

Dear Juliet 547.

We thank you for your complimentary comments about our hotel and for having taken your time to share them with the followers of Trip Advisor.

Staff members appreciate to know that their efforts have been recognized, thank you for highlighting the high service that you received during your stay.


Do not hesitate to contact us when you decide to come again to our Iberostar Grand Hotel Trinidad.

Best wishes,



Carlos Lázaro
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IBEROSTAR Grand Hotel Trinidad

Address: Calle Jose Marti y Lino Perez, Trinidad 62600, Cuba
Location: Caribbean > Cuba > Sancti Spiritus Province > Trinidad
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 11 Hotels in Trinidad
Price Range: $263 - $576 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — IBEROSTAR Grand Hotel Trinidad 4*
Number of rooms: 40
Official Description (provided by the hotel):
The IBEROSTAR Grand Hotel Trinidad is a hotel located in the heart of Trinidad, Cuba. It has a colonial architecture and it is aimed for couples and adults. A lower age limit of 15 has been set to guarantee the guests rest. The Grand Hotel gives the opportunity to know the Cuban culture, the cuisine and the people. This hotel has 40 rooms (5 of them junior suites), all comfortably equipped with: full bath, telephone, satellite TV, air conditioning, fridge, pillow menu, robes, hair dryer, iron and ironing board, coffer maker and safe deposit box. ... more   less 
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Also Known As:
Iberostar Trinidad

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