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Brisas Trinidad del Mar
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Reviewed November 11, 2013

We were on a beautiful tour around Cuba and had the bad luck to stay in this property. Brisas Trinidad del Mar is supposed to be a 4-star property, but eventually you found out that the stars had been given only on a paper without verifying the quality and standard of services.

We had arrived at the property in the late evening and once we received the keys, noone from the staff team helped our group with the orientation to the rooms. Staff on the front desk seemed to be very arrogant and did not want to speak in English to the guests. After having a 15-min tour around the property in order to find out the location of our room, we entered the room. The first impression of the room was the bad smell of mould.

Second one - The bathroom - It seemed that the housekeeping department did not make an effort and left it untached from the stay of previous guests. There was sand on the floor and bathtub. The rainshower was furred and already started to got the coulours of brown and yellow. The bathtub was never cleaned it got lots of fur, unpainted spaces, corrosion, etc. I do not want to mention the condition of biddet and toilet.

Third impression: as foreigners we wanted of course to use the safety box, which we found locked and could not use it, as there was no room directory or an instruction left in the room.

After getting totally disappointed of all these factors, we went straight to the front desk and asked politely for another room. The second room was even worst, so after having the second tour of the house we decided to stay in the first room, as we were totaly tired and fed up of the entire situation.

Restaurant: Not big variety of food and drinks. Poor quality of both!

Beach and surrounded area: amazing beach and wonderful scenery, a must see!

Personal advice: the package of accommodation does not respond adequately to the received services and quality.

  • Stayed: November 2013, traveled as a couple
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5  Thank GenovevaIvanova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

The beach was spectacular, the food was ok. They had a buffet with all you can eat but nothing stood out as excellent. They would not exchange money and the internet was not working for the entire stay. Our room had a non-functioning air conditioner. After three trips to the hotel office we got a different room but it was musty. Be careful if you issues with allergies.

  • Stayed: October 2013, traveled with friends
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4  Thank Hoarseradish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2013

Quite a bit of work has gone on to get the Brisas ready for the high season which started November 4. Additional dining options are now available apart from the buffet and La Vigia, the well-liked a la carte restaurant. The seafood restaurant opened and we had a wonderful al fresco meal next to the swimming pool. The shrimp cocktail was tasty and the red snapper fillet was cooked to perfection. It was so good that we made another reservation. Unfortunately that time round, the fish was a little too salty for our tastes, although the shrimp cocktail was excellent. The Ranchon was opening the day after we were leaving so we couldn’t try the comida Cubana that is offered there. You make your reservations for the a la cartes with Osmany, the fantastic public relations director. He is usually in the lobby at 9 am. Should you have any other needs he will do his utmost to help you out.

The Havana Club bar is also open from 5 p.m. to 9 pm and premium brand drinks are offered in a cozy outdoor setting. Of course one can always enjoy a nice afternoon or evening drink (served in glasses) at the lobby bar until 10 pm. There is also a pool bar as well as a beach bar that operate from 10 am to 5 pm.

The 24 hour snack bar has great coffee, goods drinks and tasty snacks. The French fries, if cooked bien tostado (crispy), are excellent as is the all dressed pizza. Traditional ham and cheese sandwiches are also available as are hot dogs and burgers. The staff are friendly and the service is prompt.

The buffet restaurant is open for breakfast, lunch and dinner. As with every buffet restaurant we have encountered in Cuba, the menu does become repetitive, although we always found something good to eat. Tender veal, succulent beef tails, fish, chicken and the local squashes. Lots of salad greens with numerous vinaigrette house dressings. And, of course, there is always a variety of the fantastic Cuban ice cream. Breakfast omelettes were excellent and there was plenty of fresh fruit available. Remember that all the veggies, fruits and greens that are served in Cuba are seasonal and organically grown – so the taste is garden fresh. If you are looking for something in particular and it is not there – it may just be out of season. Luckily for us all the local produce and fruit that we enjoy was in season, including avocadoes.

We did find the buffet dining room somewhat dark and preferred to sit by a window (opening the curtains) or eating al fresco on the outside terrace. The acoustics can also make it a bit noisy when the restaurant is busy.

The Brisas is an older but comfortable hotel. The public areas and the grounds are kept spotless and the broken tiles that we encountered earlier this year have been fixed. There are areas that could be improved upon – little things such as fixing the soap dispensers (although little soap bars are provided) in the public bathrooms and ensuring that enough toilet paper is always available.

The older rooms that we have stayed in are basic but comfortable and most importantly, clean. There are newly renovated rooms available and some offer interconnecting rooms. We preferred our older room with a vaulted ceiling since it had a firm king size bed with a connection to a middle room, with a sitting area and expansive windows that open onto wonderful views of the lagoon and then another interconnecting door that leads into an adjoining bedroom with two twin beds. Ideal for a family or friends. Our linens were clean, as were our towels and we had ample water, shower gel, lotion, shampoo and toilet paper. There is also a hairdryer in the bathroom, but should you wish to bring your own, remember the voltage is 220 so a converter is required. Everything was in good working order from the AC to the water pressure. Excellent maid service and cleaning was done to your schedule not theirs.

Lots of comfortable loungers at the meandering but shallow pools as well as on the expansive public beach. Beach towels can be exchanged at your pleasure, and a deposit is not required. You can obtain your towel cards when you check in.

Bicycles are also available at no charge and these offer a great opportunity to cycle along the coastal road for an hour. If you want to go and explore a little further, mopeds are available for rent. There are also pedalos (paddle boats) and catamarans available to guests of the Brisas if you want to enjoy the calm waters of Playa Ancon. These are free of charge and reservations are easily made on the beach.

The staff at this hotel is one of the friendliest and accommodating that we have encountered in our Cuban travels. We were never chased for a tip or offered poorer service if we didn’t give one. We tip for good service not to get good service and at the Brisas we received excellent service. Someone on TA had mentioned that change was not readily available for tipping – although we found that the front desk easily exchanged larger bills.

The hotel does quiet down at around 10 pm even though there is a disco on site – prior to that there are several entertainment options. There are wandering local musicians with a talented and charming flutist, Raquel, and a floor show that includes a wonderful soloist, Baby, to dancers, fire eaters, and a dynamic break-dancing team. Should you seek a more vibrant evening of entertainment, you can always call a cab and go to the Casa de Musica in Trinidad which is only an 8 cuc cab ride away.

If you are only staying a night or two, it may be difficult to interact with the staff or even enjoy all the hotel has to offer. For us, we like the Brisas Trinidad del Mar and the services that it provides to its guests. Yes, we are planning to return, wouldn’t want to miss the 500 year anniversary of Trinidad:)

P.S. There are two local beach bars on either side of the Brisas where you can purchase beer, pop, cigarettes, etc. at much more reasonable prices than at the hotel shop.

  • Stayed: October 2013, traveled with family
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5  Thank conchesdojump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013

My husband and I stayed at this property for three nights during Cuba's low season as part of a company-led tour. We did not pay fees directly to the hotel nor were we able to take advantage of all the meals and activities offered due to other pre-arranged tour activities.
We have stayed at other all-inclusive resorts in the Caribbean and found the Brisas in Trinidad to be very average. We had a very basic room with two single beds, limited furniture and lighting, and antiquated plumbing. The coffee and breakfast buffet were mediocre at best. Bar service was basic and curt.
Lively entertainment was offered nightly and waiter service was good. We ate one night at a restaurant above the breakfast buffet and had an excellent a la carte meal for four. The beach and resort views are beautiful and the pool was refreshing.
Overall this resort has good bones and potential. As the Cuban economy improves, I expect this hotel to improve as well.

Stayed: October 2013, traveled as a couple
2  Thank cindywait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2013

I have been at this resort before, there needs to be some upgrades in the hotel, it is a little run down , but it is clean , I have never run out so anything, they are always ready to help and accommodate. The entertainers are pleasant and very helpful. I really enjoy the salsa lessons, aqua Zumba or aqua fitness the entertainer Douglas does .
The food at this resort is a lot of the time the same, but you will never go hungry there is something for everyone. I was amazed at how much effort goes into making activities for the children, even though, there was not many children there.one entertainer Douglas had activities daily, they do the best that they can for the poor resources that they have.

If you want to go to some good private restaurants you must try the restaurant in La Casilda La Marinera wonderful authentic Cuban food they specialize in seafood. You will not be disappointed. Another vey nice restaurant is Wakey Wakey and shakey shakey, this is another very good restaurant in downtown Trinidad de Cuba. .
I will be returning to this resort in the winter , this is the best resort I have been to in Cuba, it feels like home.

If you are looking for food that you get from home do not bother going anywhere, but if you are open minded and are looking for a great experience to interact with the people of this area you will have a wonderful time. Be sure to leave the resort, and simply enjoy yourself.

  • Stayed: October 2013, traveled solo
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6  Thank Connie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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