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“more frogs here; bad location”
Review of Hotel Las Cuevas

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Hotel Las Cuevas
Ranked #9 of 11 Hotels in Trinidad
Reviewed November 12, 2013

I spent three nights here which was too long. The hotel is located on top of a hill far away from the main part of Trinidad. My room was clean. The air conditioner worked. And, I had hot water for showers. But, there were two small frogs hopping around. The water was turned off after around 11pm for whatever reason. And there were some toilet paper shortages. The main swimming pool had no water.
My maid was quite talented as she can fold the towels into animals but that would not save this hotel.

Stayed: November 2013, traveled with friends
Thank 427BeatleBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 - 79 of 568 reviews

Reviewed October 16, 2013

Unfortunately, we booked this place over the phone. We were told "We have a bank", it is an expensive Cadeka. Do you have an ATM? Yes.. but it is in the town below. We were told "We have a bus", but it is not a shuttle bus.
It does have a pool.
Up high on a hill yes, with good views, but unless you are fit you will need a taxi to get back up the long hill from town unless you have your own transport.
The staff are stiff, and decidedly distant. The restaurant staff are in uniform, stiff and unsmiling. Compared to a Casa the breakfast is woeful, a stiff and highly structured experience.
We couldn't get out of the place quickly enough, and found a wonderful Casa at one quarter the price.

  • Stayed: October 2013, traveled with family
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3  Thank Ron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013

We had the misfortune to have this place suggested to us by a travel agent when we found out that the Iberostar in town was too expensive. In summary, as my title suggests, save your money and stay in a casa.

As with many places in Cuba, the rooms are in a bad state of repair with the bathroom fittings broken. Also, the room and bathroom were not properly cleaned so it felt dirty and grimy. The towels were a somewhat off-putting shade of grey. Although the airconditioner worked, it was very noisy making it hard to sleep.

Again, as is common in Cuba, customer service was very poor with the staff giving off a vibe that they really couldn't care less. However, even by Cuban standards this place wasn't great. It took almost 30 minutes to check in because the receptionist was first in the bathroom and then checking her important mobile phone messages.

As the resort wasn't that full, meals were served in the restaurant next to the pool. As they were prepared to order, they actually weren't that bad (for Cuba) however there were a lot of flies in the restaurant which made us doubt the hygiene standards. When I saw how murky the pool was I decided not to swim in it despite the heat and humidity.

Perhaps the only positive was that the hotel is located on a hill above Trinidad so had some quite nice views. We didn't have the issue of the uphill walk in the heat as we had a rental car.

We could have spent half the 118 CUC that we paid and had a much better experience in a casa in town - so avoid our bad experience and book somewhere else.

  • Stayed: September 2013, traveled as a couple
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1  Thank taipan168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2013 via mobile

No, sorry Butlins is way better. Good views but the climb back up out of Trinidad town is a killer in the heat and you'll need a taxi (4-6 cuc) each evening for after dinner because you won't want to eat at the hotel after you've tried it. Food is terrible, barely edible. Aircon is weak and water unreliable. Pool seems popular with Trinidad residents so is very busy with hotel guests struggling to find founders. Find somewhere else to stay if you can.

  • Stayed: August 2013
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1  Thank PaulRobbo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

We stayed for three nights in this hotel. The rooms are placed in small bungalows across a quite large area and most if not all bungalows have splendid views of the town and the ocean beyond. We had a front-row bungalow - two rooms that were connected throug a parting door - very convenient.
The rooms were very large with two queen-sized beds, two armchairs and a table, and a vanity table. The room opened unto a patio/terrace with a view over the town and the ocean. In the room there was a quite well-stocked mini-bar. The toilet and bath was in a separat room and the sink was placed in a small room of its own. In a fairly large cupboard there was also a safe (against a small fee and a deposit that was returned on check-out).
The airconditioning was working well, however after cooling the room down in the evening we did not use it during the night.
Around the bungalows horses were grazing freely which was a pleasant feature.
From the bungalows the town centre is only a small 5-10 minute walk away which is no problem.
The restaurant was at best nothing to write home about. The hotel appeared full and as soon as the restaurant opened for breakfast or dinner, chaos broke out and it really was not very appealing. The food in general was dull - except for the fresh cooked-to-order eggs in the morning.
On the premises there is both a small nick-nack shop and a convenience shop with tit-bits, softdrinks, water and the like.
There is also a pool area. It is not large and appeared to be open to the general public who had a slightly-less-than-charming habit of eating and drinking in the pool and in the process washing cutlery in the pool and feeding dogs poolside. Needless to say, we did not use the pool for one second.
All in all - choose this place for large, clean and charming rooms - and skip the food and the pool.

  • Stayed: July 2013, traveled with family
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1  Thank Nils Holm Jørge... E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013

We stayed one night here as part of an organised tour of Cuba. The complex is on a hill and consists of a reception area and then a pool with bar and restaurant higher up with chalets scattered around. I think we were lucky as we had one of the upper chalets which were newer and from what other people said more comfortable.

The room was small but basic with television, air conditioning, fridge and basic bathroom with shower. Water was hot and a faster trickle than most hotels we stayed at.

We ate outside by the pool and although lots of flies around had quite a nice meal served to the table. After the meal there was a 'variety' show - not much variety - singers, dance and a magician who also came round the tables to show us his tricks - a basically claver pieces of carpentry which was his main job - ie a box that had a secret way of opening which he then sold - but it was worth it as he was entertaining. Breakfast was inside and fine although pretty basic but that is the norm and the longer one's holiday goes on the more one gets resigned to that fact.

Overall I thought is was quite comfortable and would recommend a stay.

Room Tip: Upper chalets seem to be newer.
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  • Stayed: June 2013, traveled as a couple
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1  Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2013

I'm not at all sure why this has had such poor reviews. We thought it was very nice indeed, taking into consideration that even the best accommodation in Cuba is not up to the highest standards of European hotels.

All the rooms are in separate little duplex style blocks. We had a lovely upper floor room with a balcony, air con and fridge. The swimming pool is nice, very clean, with a great view. The pool bar is very pleasant with lots of choice and good staff. The main bar is good with lots of outside seating space and a great view over Trinidad. The food (buffet style) is fine by Cuban standards. If you want fine dining, go to Paris.

Location-wise, it's a few minutes pretty stroll from the centre of town. Unless you're mobility-impaired, the location is fantastic. I can imagine wheelchair users or the elderly would prefer somewhere closer and not on a (very scenic) hillside location.

  • Stayed: April 2013, traveled as a couple
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3  Thank daisyrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Las Cuevas

Address: Finca Santa Ana | Trinidad, Sancti Spiritus, Cuba, Trinidad 62600, Cuba
Location: Caribbean > Cuba > Sancti Spiritus Province > Trinidad
Hotel Style:
Ranked #9 of 11 Hotels in Trinidad
Price Range: $85 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Las Cuevas 3*
Number of rooms: 114
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Also Known As:
Las Cuevas Trinidad
Las Cuevas Hotel

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