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“Wouldn't bother again”
Review of Voyager Seafood Restaurant - CLOSED

Voyager Seafood Restaurant
Price range: $5 - $26
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Delivery, Reservations
Description: Oxleys Bar and Kitchen, is a restaurant and bar that packs heaps of punch and produces meals that are suitable for a family, or perhaps if you are trying very hard to impress your partner with a fantastic dining experience. The waiting staff are fabulous and the meals are just a couple of notches below fine dining, so you get a great meal, including entree's, mains and desserts, but at a very affordable price.
Reviewed January 14, 2014

Waited over an hour for 2 pizzas which tasted only average. A family who were staying in the same place as us had a similar problem. I wouldn't bother again.

Thank Kim-Andrew04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (200)
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142 - 146 of 200 reviews

Reviewed January 11, 2014

The food was OK and we could not fault the service. This would be good for someone looking for a pub like meal and setting rather than a restaurant.

Thank Michael_Kiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2014

We went to Oxleys Restaurant the first night of our holiday what a disappointment.
We ordered our drink and food, it took ages for the drinks to come they were not busy really. then we waited and waited 1 hour went byno food so we asked the waitress as we saw a few people being served that came in well after us, she walked away, she never came back to tell us what was happening another waitress took another drinks order it never cam 1 and a half hours later after having asked twice were our food was we paid for the one drink we had had, and at the counter there was no apology or anything to explain why our food never came I was dumbstruck. We just paid and left still hungry.

I will never go there again, in five years of travelling the south island we have never struck this, somebody needs a shakeup. Shame.

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Thank NZWoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2014

We walked into Oxleys as a family of 5 with no reservation. We were advised there would be at least a 45 min wait (as were others that I see have written a terrible review on the same night) But that is to be expected at this time of year surely!! We have 3 children and the wait time did not faze them at all as the atmosphere was lovely, the girls were very attentive with drinks flowing and our meals were Amazing! My husband and I shared the seafood platter which was a 10/10... And being Aus fishermen ourselves that's a big call!! Our twins each had the ribs which were enormous...But our 12 yr old twins polished them off with gusto (obviously as scrumptious as they looked) and then did desert! Our 15yr old had the Carnivore pizza and loved it! We stayed on until 12:30am and it's definitely been the best night we've had in NZ so far! We highly recommend Oxleys......only wish we lived closer!

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Thank Nikki C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014 via mobile

We dined here on the 3rd JANUARY and wished we checked the trip advisor reviews first. The waiting time is appalling. Over an hour wait for a childrens meal is completely unacceptable. Ours were even longer. We were never told of a long wait, otherwise would have gone elsewhere. I hope those other people who got up and left still awaiting their meals also review negatively. When we complained about the long wait to the manager she told us its their busy time.They know it is their busy time so there is no excuse for not being prepared. The food overall was good but the long wait is not worth it. Your management responses to reviewers is also appalling. You know there is a problem and yet speak negatively towards the customers who pay good money to dine with you. You have a great location please improve so you remain in business.

4  Thank d4isyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shane B, General Manager at Voyager Seafood Restaurant, responded to this reviewResponded January 5, 2014

Thank you for taking the time to review the Voyager Seafood Restaurant at Oxley's. I am sorry that your experience did not meet your expectations. Service and food standards are the very things that we strive to achieve here in the Voyager Seafood Restaurant at Oxley's. Once again we would like to advise that our restaurant seats 120 patrons in two separate locations. The beauty of trip adviser is that when someone like this puts up a review we know who what and when someone is not happy. In this case this reviewer was very rude to all our wait staff even going to the extent of calling the Manageress a liar. This reviewer was told when they booked that there would be a wait time and was told again when they arrived and also when they were seated. Their meals were delivered in 50 mins and considering that it may take up to 30 mins to prepare and cook meals the real wait time is only 20 mins. All our meals are cook from scratch and WE WILL NOT DROP our food standards to keep some people happy. If you want fast food go to a fast food outlet. As for their comments RE “responses to reviewers is also appalling” I will say this. I tell it as I see it and with that maybe a little less wine when they go out and they will find that they will enjoy their evenings better. As for the other people that you referred to who walked out as their food was delivered and also did not pay for their drinks and along with that tab the video footage has been handed to the police.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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