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All reviews valet parking great location buffet breakfast a park view room valet service pillow menu good size across the road late checkout little creatures brewery an upgrade mini bar spa bath pleasant stay fishing boat harbour cappuccino strip car park
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29 - 34 of 2,282 reviews
Reviewed January 20, 2020

My husband and I booked a premier spa suite for two nights over new years eve. We booked through Qantas using a huge amount of Frequent Flyer points. We booked this room as the photos on Tripadvisor, booking.com and Rydges websites all indicated that there was a huge shaded balcony overlooking the park, and a nice outdoor setting - which we thought would be perfect for our little staycation with our 6yr old son and to see in the new year.

The premier spa suite we were allocated was on the third floor. The inside of the room was as pictured on the websites, the balcony was a long, thin, terracotta tiled, full sun, high walled joke with two plastic chairs.

Needless to say, we did not stay. We did not want to just be in a hotel room for two days with a balcony we couldn't sit on.

Date of stay: December 2019
    • Value
    • Rooms
    • Service
Thank SEdwards76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges F, Front Office Manager at Esplanade Hotel Fremantle - by Rydges, responded to this reviewResponded 2 weeks ago

Dear Guest,
Thank you for taking the time to share your feedback. We apologise that we did not meet your expectations during your stay and while we wish you had a better experience, it is feedback like this that we learn from and use to improve.
If you give us a chance to earn back your trust, we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Will Barrett
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Great hotel & location. We arrived at 2.30am flying from Sydney at this time room service was very good & they made checkin etc very easy for us. We recommend going to "High Tea" on a Sunday it was fabulous, get food & service.

Date of stay: January 2020
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank suzannejU3903MM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2020

Hotel itself was fine but noticed a marked increase in homeless people hanging around the entrance and near the front car park - didnt feel safe.
Staff were friendly and courteous and helpful
Room menu was okay - room for improvment

Room tip: Do not walk alone when dark - property not safe
Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank doreenf474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges F, Front Office Manager at Esplanade Hotel Fremantle - by Rydges, responded to this reviewResponded 2 weeks ago

Dear Guest,
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon.
Sincerely,
Will Barrett
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020 via mobile

Had a wonder one week stay for our first holiday with our baby. Excellent location, clean, friendly staff and great service. A portacot was set up upon our request. Very comfy beds! We definitely recommend this hotel to stay in Fremantle.

Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank JanaAdamB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges F, Front Office Manager at Esplanade Hotel Fremantle - by Rydges, responded to this reviewResponded 2 weeks ago

Dear Guest,
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon.
Sincerely,
Will Barrett
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2020 via mobile

We have stayed at the Esplanade many times, this time it was sad to see how it has fallen into disrepair.
I don’t like the shower over the bath as it is difficult to get in and out of for me but the bathroom was a good size.
Would have liked complimentary cold water available in the fridge not necessarily bottled.
Lastly the TV was too small and the aircon barely kept the room cool and wasn’t able to adjusted.
The staff were wonderful, the bed and pillows amazing and the breakfast was delicious.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Loveeatingout444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges F, Front Office Manager at Esplanade Hotel Fremantle - by Rydges, responded to this reviewResponded 2 weeks ago

Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel soon.
Sincerely,
Will Barrett
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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