Lovely looking hotel from the outside and marketing, so I had high expectations. Unfortunately these were not met. The room was nice enough; it was clean and we had a balcony, but the corridor areas were tired and shabby and felt a little institutional. Trays and plates and so on from room service were also outside rooms for a long period of time - two days in the case of one room opposite and another down the corridor. Signs and so on in the hotel were not always clear. From our room we could access the spa and pool area via a fire exit, but the signs stopped mid way between the stairs and the exit!
I would also echo others comments about the attitude of reception staff. On the three occasions I spoke with reception, I felt that all had better things to do with their time than deal with my queries, checking in or out or worse still, asking for a taxi to be booked which although was offered as a service, made me feel rude for asking!
The pool area was nice but one jacuzzi was broken and some gym equipment was not well maintained - one bike didn't work and another was temperamental.
We didn't eat here as seemed rather expensive and we were keen to explore the local area which was lovely and the hotel was well placed for this.
In summary, disappointing. It did not feel like a four star establishment and certainly sells itself as a much higher pitch than the reality. That said I would stay here again, but don't expect the luxury the marketing would lead you to believe.
- Official Description (provided by the hotel):
- From the moment you arrive in the sweeping driveway of the Esplanade Hotel Fremantle you will feel the relaxation of being out of the hustle of a major CBD with the comfort of staying at a Rydges 4 1/2 star hotel. Holiday makers and business travellers alike will enjoy the comfortable accommodation with a variety of different styles to select from to meet your requirements. With balconies overlooking popular parklands, beautiful Fremantle or the resort pool, be pampered by selecting the two person spa as a special treat! During your stay you have full use of the resort-style leisure facilities. Take a dip in one of our two outdoor, heated swimming pools surrounded by tropical gardens, relax in one of three outdoor spas, there's also a sauna and fitness centre for your convenience. You'll be spoilt with two restaurants - the Atrium Garden Restaurant buffet and The Harbour Master featuring tapas, grill and local seafood - and two bars including Marine Lounge Bar and the Ball & Chain with craft beer on tap and great pub grub. The Esplanade Hotel - by Rydges is ideally located in the heart of cosmopolitan Fremantle within walking distance to famous markets, museums, art galleries, Fishing Boat Harbour, beaches, unique shops, nightlife, restaurants and bars. Awards: 2015 Management Team Award - Australian Hotels Association WA Awards Marketed Accommodation Hotel Award - Australian Hotels Association WA Awards 2015 & 2014 Excellence in Hospitality - Fremantle Business Awards 2014 Redeveloped Accommodation Hotel Award - Australian Hotels Association WA Awards ... more less
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- Also Known As:
- Esplanade Hotel Perth