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“Okay... but where are the advertised luxury hotel facilities?”

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Quality Suites Fremantle
Ranked #5 of 8 Hotels in Fremantle
Certificate of Excellence
Reviewed June 3, 2013

I have stayed here a couple of times in a standard room, on business trips when they were slightly cheaper than the larger hotel around the corner.

The location is excellent, literally an easy stone's throw from Freemantle's cafes.
It's quite a new hotel, pleasantly but plainly decorated; clean without fault.
The girls on reception were friendly and helpful.
The room was small and the view out the window was of another building despite being on the top floor. The room was poorly lit, no light over the small table and only one bedside light.

However the thing that I really dislike about this hotel, is it's claim of being a luxury hotel with luxury hotel facilites (check out the website).

It does NOT have an onsite bar, restaurant, cafe or room service, the room had no minibar (it did have an empty fridge);
It does NOT have a pool, gym or any other communial area;
The room only had a shower, no bath.
The reception is open 8am to 8pm only;
It does not have a concierge, porter, valet parking or shuttle bus (at least from what I saw or was offered)

So what luxury facilities are they talking about? Flat screen TV with foxtel? Kettle with coffee sachets, we get these in motels...

Ironically, if it were not for these claims, I would have fairly positive feelings about this place, despite the fact that it's rates are around the same as the large hotel around the corner that really does have some luxury hotel facilites.

  • Stayed: May 2013, traveled on business
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1  Thank chang_yim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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146 - 152 of 203 reviews

Reviewed May 8, 2013

I booked in February for three nights at this hotel in April. I booked through QANTAS and received a confirmation. When I emailed the hotel to say I'd be arriving very late, I was told they were holding no booking for me. They could only take me in for one night. QANTAS hotels assured me the email was sent; the hotel claims they never received it; I'll never know what really happened. But it was a nuisance having to find somewhere else for two nights (since nowhere had three nights) and to pack and move while attending a conference. Next time, I'm sticking with TripAdvisor!

The property was okay, but I'd booked a more expensive room because I wanted the kitchenette - specifically, a toaster. No toaster. They do have a microwave. The bed was fine, though it was too hot for a doona.

Liked: location – terrific; broadband, with cable in room; curtains, which met in the middle and stretched the distance.

Didn’t like: lack of toaster; only 2 glasses supplied; lighting poor (no light over the desk); no pen or paper; sliding door to bedroom was stuck; someone had left a watch in the drawer, so drawers had clearly not been checked; no blanket; noise from local construction at 7am.

  • Stayed: April 2013, traveled on business
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3  Thank EJHSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

We found that the management was very accommodating. our cruise ship was delayed arriving due to bad weather and the management extended our check out time accordingly (thank you, Casey).The location could not be better. Only steps to many good restaurants, shopping, ATMs and near the harbor. We had a lovely balcony with very comfortable wicker furniture. Very good value for money
The Loblays

Room Tip: Ask for a balcony. No view, but sitting out at night was very pleasant
See more room tips
  • Stayed: March 2013, traveled as a couple
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Thank Ozziejet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

This hotel has limited parking which I did not notice on their web site and it was not mentioned in their email confirmation of the reservation. Expecting to have parking available I was disappointed on arrival to be told that my reservation had been made 5 days ago and I had had plenty of time to call them and request a car park. The attitude was unhelpful and unfriendly. I accept that this was my mistake but the attitude of the staff member led to me being upset about the situation. Parking was available 2 streets away with a hotel discount of $2 for a $22 cost for overnight but as I have a spinal problem and use a walking stick this was inconvenient. The front desk supervisor did provide a letter of apology and an offer of a six pack of beer but I refused this. My major gripe comes with the definition of LUXURY which the rooms are described as in the website. My room, no 4, was small and overlooked a service alley with noise of bins being moved at night being very disturbing. There were no face cloths in the bathroom and no shwr gel or moisturiser either. The lighting was extremely poor with an entry light, one wall light above the wall hung TV and one desk lamp between the twin beds. No safe was provided and the wall hangings consisted of a fabric panel above the bedhead and nothing else. Additionally there was one dining like chair at the desk and no other chair in the room. There was trouble with internet connection and I ended up with two hard wired cables and finally a wi fi router. In 16 days in WA this was the worst room we had and no where came up to the standard of Best Western Carnarvon, a 3 star hotel, where we had to stay for one night while driving the 1275 km from Perth to Exmouth It had all the items I have mentioned above in a much larger room for 60% of the cost at Bannister. There may be better rooms at this Hotel but I would advise caution in accepting that it is a luxury hotel.

  • Stayed: April 2013, traveled as a couple
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1  Thank 277kiwitraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OwnerBSF, Owner at Quality Suites Fremantle, responded to this reviewResponded April 18, 2013

This reviewer threatened to write a scathing review even before he checked into his room as he could not park his vehicle in our hotel car park. As with the majority of small inner city hotels parking is always an issue and will remain to be so. My receptionist on duty was very helpful but when someone is very angry nothing she could say or do could appease him.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

hi all,
we stayed in this accommodation for 2 nights and I would definitely recommend it because:
- the location is great,
- the staff extremely kind, welcoming and helpful (special thanks to Casey!),
- and the rooms are good value for money.
have a save trip!

  • Stayed: April 2013, traveled with friends
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1  Thank frangipaniD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2013

I travelled to Perth for a business trip. It is a very small hotel with basically no facilities. The room was ok with no minni bar. The bed was confortable, my view was of another building. There is no room service, restuarant or bar. Mind you minutes away is a tonne of qulaity restuarants and bar. No car parking very poor, no were to stop out the front. I wouldn't stay there again

  • Stayed: December 2012, traveled on business
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1  Thank Michael V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2013

We just had 2 night stay over New Year and cannot fault anything. The room was great, did exactly what it was meant to do, I agree it's not unique or where you'd want to stay on your honeymoon but it was clean, organised, had the facilities I expected, ironing board, kettle etc. Perfect for what we wanted. The location is brilliant, so close to everything in Freemantle and then the train into Perth. We had a car so did have access to the onsite parking.

What made our stay so great was the staff, nothing was too much trouble and they were so accommodating, we ended up staying here as we'd had problems at our pre-booked accommodation, they were really understanding and went out of their way to assist to make the transfer hassle-free. I would recommend this for a stay in Freemantle, it is very central so if you are looking for an early quiet night ask for a room at the back, as it is central, but the location is part of the appeal!

Thank you again and happy new year!

  • Stayed: January 2013, traveled with family
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2  Thank GAM4060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites Fremantle

Address: 22 Bannister St, Fremantle, Western Australia 6160, Australia (Formerly Bannister Suites Fremantle)
Phone Number:
Location: Australia > Western Australia > Greater Perth > Fremantle
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Fremantle
Price Range: $105 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Suites Fremantle 4*
Number of rooms: 30
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Also Known As:
The Bannister Suites Fremantle Hotel Fremantle

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