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“Booked three nights, got one”

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Quality Suites Fremantle
Ranked #4 of 7 Hotels in Fremantle
Certificate of Excellence
Sydney
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Booked three nights, got one”
3 of 5 bubbles Reviewed May 8, 2013

I booked in February for three nights at this hotel in April. I booked through QANTAS and received a confirmation. When I emailed the hotel to say I'd be arriving very late, I was told they were holding no booking for me. They could only take me in for one night. QANTAS hotels assured me the email was sent; the hotel claims they never received it; I'll never know what really happened. But it was a nuisance having to find somewhere else for two nights (since nowhere had three nights) and to pack and move while attending a conference. Next time, I'm sticking with TripAdvisor!

The property was okay, but I'd booked a more expensive room because I wanted the kitchenette - specifically, a toaster. No toaster. They do have a microwave. The bed was fine, though it was too hot for a doona.

Liked: location – terrific; broadband, with cable in room; curtains, which met in the middle and stretched the distance.

Didn’t like: lack of toaster; only 2 glasses supplied; lighting poor (no light over the desk); no pen or paper; sliding door to bedroom was stuck; someone had left a watch in the drawer, so drawers had clearly not been checked; no blanket; noise from local construction at 7am.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank EJHSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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184 reviews from our community

Traveler rating
    69
    59
    35
    10
    11
See reviews for
17
94
10
38
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Italian first
  • Swedish first
  • Any
English first
Sydney, Australia
1 review
5 of 5 bubbles Reviewed April 30, 2013

We found that the management was very accommodating. our cruise ship was delayed arriving due to bad weather and the management extended our check out time accordingly (thank you, Casey).The location could not be better. Only steps to many good restaurants, shopping, ATMs and near the harbor. We had a lovely balcony with very comfortable wicker furniture. Very good value for money
The Loblays

Room Tip: Ask for a balcony. No view, but sitting out at night was very pleasant
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Ozziejet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed April 17, 2013

This hotel has limited parking which I did not notice on their web site and it was not mentioned in their email confirmation of the reservation. Expecting to have parking available I was disappointed on arrival to be told that my reservation had been made 5 days ago and I had had plenty of time to call them and request a car park. The attitude was unhelpful and unfriendly. I accept that this was my mistake but the attitude of the staff member led to me being upset about the situation. Parking was available 2 streets away with a hotel discount of $2 for a $22 cost for overnight but as I have a spinal problem and use a walking stick this was inconvenient. The front desk supervisor did provide a letter of apology and an offer of a six pack of beer but I refused this. My major gripe comes with the definition of LUXURY which the rooms are described as in the website. My room, no 4, was small and overlooked a service alley with noise of bins being moved at night being very disturbing. There were no face cloths in the bathroom and no shwr gel or moisturiser either. The lighting was extremely poor with an entry light, one wall light above the wall hung TV and one desk lamp between the twin beds. No safe was provided and the wall hangings consisted of a fabric panel above the bedhead and nothing else. Additionally there was one dining like chair at the desk and no other chair in the room. There was trouble with internet connection and I ended up with two hard wired cables and finally a wi fi router. In 16 days in WA this was the worst room we had and no where came up to the standard of Best Western Carnarvon, a 3 star hotel, where we had to stay for one night while driving the 1275 km from Perth to Exmouth It had all the items I have mentioned above in a much larger room for 60% of the cost at Bannister. There may be better rooms at this Hotel but I would advise caution in accepting that it is a luxury hotel.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 277kiwitraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OwnerBSF, Owner at Quality Suites Fremantle, responded to this review, April 18, 2013
This reviewer threatened to write a scathing review even before he checked into his room as he could not park his vehicle in our hotel car park. As with the majority of small inner city hotels parking is always an issue and will remain to be so. My receptionist on duty was very helpful but when someone is very angry nothing she could say or do could appease him.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 7, 2013

hi all,
we stayed in this accommodation for 2 nights and I would definitely recommend it because:
- the location is great,
- the staff extremely kind, welcoming and helpful (special thanks to Casey!),
- and the rooms are good value for money.
have a save trip!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank frangipaniD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed January 18, 2013

I travelled to Perth for a business trip. It is a very small hotel with basically no facilities. The room was ok with no minni bar. The bed was confortable, my view was of another building. There is no room service, restuarant or bar. Mind you minutes away is a tonne of qulaity restuarants and bar. No car parking very poor, no were to stop out the front. I wouldn't stay there again

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

We just had 2 night stay over New Year and cannot fault anything. The room was great, did exactly what it was meant to do, I agree it's not unique or where you'd want to stay on your honeymoon but it was clean, organised, had the facilities I expected, ironing board, kettle etc. Perfect for what we wanted. The location is brilliant, so close to everything in Freemantle and then the train into Perth. We had a car so did have access to the onsite parking.

What made our stay so great was the staff, nothing was too much trouble and they were so accommodating, we ended up staying here as we'd had problems at our pre-booked accommodation, they were really understanding and went out of their way to assist to make the transfer hassle-free. I would recommend this for a stay in Freemantle, it is very central so if you are looking for an early quiet night ask for a room at the back, as it is central, but the location is part of the appeal!

Thank you again and happy new year!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GAM4060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed December 7, 2012 via mobile

This hotel is well situated, probably the best of the limited choices in Fremantle. Access to shops, transport, cafes and the harbor are excellent.

The rooms are decent and functional but there is very little to justify a 'boutique' 4 star rating. An example is the nesspresso machine that the pods are $1 each for.

A few administrative issues plagued my stay, such as the entry card ceasing to work. The issue, luckily, arose in business hours. This was resolved quickly but again should not happen.

No wi-fi?? For business travelers and international guests this is a big seller. An increasing number of 4 star hotels and appartments have free wi-fi.

Parking was a bit of a joke. Only 5 spots on site in a tiny area. This gives a very 'Austin powers' experience of trying to get a car any bigger than a Getz in and out. Not worth the effort for all but the most patient traveller, if you can avoid the need for a car.

The massive excavation and construction across the road was awful. This should have been mentioned by hotel staff in advance. Not at all good if you plan to do any work from the room or if you desire a sleep-in, which is not unusual on holidays surely?

Overall it's a decent place, great location and comfortable. But 4 stars is a stretch

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Woody_dog07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites Fremantle

Property: Quality Suites Fremantle
Address: 22 Bannister St, Fremantle, Western Australia 6160, Australia (Formerly Bannister Suites Fremantle)
Location: Australia > Western Australia > Greater Perth > Fremantle
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Fremantle
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quality Suites Fremantle 4*
Number of rooms: 30
Reservation Options:
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Also Known As:
The Bannister Suites Fremantle Hotel Fremantle

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