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“"You pay peanuts, you get monkeys" they say. This company must pay its employees peanuts”
Review of Rottnest Express

Rottnest Express
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and up
Rottnest Island Tour from Perth or Fremantle
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Rottnest Island Round-Trip Ferry from Perth or Fremantle
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Rottnest Island Bike and Snorkel Tour from Perth or Fremantle
Ranked #1 of 29 Tours in Fremantle
Certificate of Excellence
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Recommended length of visit: More than 3 hours
Owner description: Rottnest Express has been serving the Island for 50 years now and knows it better than most. If you’re a visitor to Perth, Rottnest is the must see destination and we’d love to take you there. If you’re a local and haven’t been to Rotto for a while — it’s time to rediscover Rotto — it’s easier than you think.
Useful Information: Food available for purchase, Wheelchair access, Activities for young children, Activities for older children, Stroller parking
Sydney, Australia
Level 5 Contributor
69 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 67 helpful votes
“"You pay peanuts, you get monkeys" they say. This company must pay its employees peanuts”
Reviewed February 9, 2013

1st mistake: booked the trip over the phone. Woman who took the call was too preoccupied listening to loud music to take our details properly and failed to book us in for the bus pickup.

Mistake 2: On the morning of the tour I called the number to ask where our pick up was and got put through to another company (Pinnacle Tours, who were lovely). Apparently the one number goes through to a number of tour companies.

Mistake 3: The lovely Nicki from Pinnacle Tours dropped into the office of Rottnest Express to explain to them that our bus pickup had failed to materialise. Turns out it had never been booked in. Consequently we had missed the ferry. Nicki advised us that the Manager had offered to drive us to Fremantle to meet the ferry, so we were told to walk down there. Its not far but for my elderly mother on a hot day, this was difficult. Got there only to be told "Oh. The bus driver just left". I asked why they had told us to come down if they were not prepared to wait five minutes. No apology, nothing. Our plans for the day now scuppered, I rebooked the tour for another day with the muppet who worked there who could barely manage a smile. Really they should have offered a free tour at the very least. Or the muppet may have offered some alternatives that we do that day. Nicki from Pinnacle Tours was more helpful on this account.

Mistake 4:
Called the Rottnest Express number (made sure I got the actual number this time) on morning of the rebooked tour. Got the same drongo woman who mucked up our booking last time. With all the politeness I could muster I told her that she had failed to book us in the last time so I was making sure this one was all correct. Her response was a very rude "No, it wasn't me. I don't have any information on that so I don't know anything." I politely told her, Yes, it was her (I remembered her voice and accent and the loud music) we had to rebook it which is why it was in someone else's name, but she continued to deny it. Again, no apology.

Mistake 4: The brochure said look for the distinctive red, white and blue bus upon pickup, and it would stop at the bay in front of the hotel. It was a white minibus that flew around the corner and we thought it wouldn't stop. Luckily it did pull up.

Luckily for this company, Rottnest Island is very beautiful. The bus tour we did was good and the commentary entertaining. The walk with the tour guide called Adene was very nice and she was great, although she didn't seem to know much about the wildlife on the island. The lunch at The Lodge was delicious and the staff were lovely. Talking with others on the tour it transpired that other people had had their bookings mucked up or were charged the wrong price by Rottnest Express. I suspect it is fairly common.

Essentially, this is too expensive for what it is. The booking staff also need to learn some manners and basic customer service skills. Employ some better people please, or give them some training! Especially at these prices.

Visited February 2013
3 Thank HappyTraveller530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Perth, Australia
Level 6 Contributor
93 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 48 helpful votes
“Friendly, efficient service”
Reviewed January 28, 2013

The heading says it all basically. Rotness Express is easy to book online, the staff are cheerful and helpful and the service runs nearly to time (well WA time!). A bit pricy for the relatively short trip to the island, but on a par with the general over-priced experience of visiting Rottnest.

Visited January 2013
Thank TimoR313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
38 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
“Excellent service. Rotto is a MUST”
Reviewed January 28, 2013

The service was excellent, but get there early, as we were stuck on the other side of a very long train and we almost missed the boat! Remember it is going out into open water, so it will be rocking side to side and up and down, but I loved the ride and the island is fantastic. ENJOY!!

PS: Yes its a little expensive, but labour costs in Australia are much higher than Asia and the USofA. But don't let this put you off. Oh, and don't forget to book a bike too, to cycle around the island.

Visited January 2013
Thank SteveStefan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
County Kerry, Ireland
Level 4 Contributor
13 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
Reviewed January 28, 2013

as we were visiting Perth, it seemed a trip to rottnest would be cool. firstly just let me say that we enjoyed it , peaceful , interesting and relaxing ,peddled a bike-first time in over 30yrs.

restaurants strange , one was closed for a private function even though we were speaking to them ( train buffs) on oliver hill and they were out for the day, the other stopped serving @ 2pm ..it suddenly dawned on us why people sat and ate after getting off the ferry!
we like to take off early and explore, return to the settlement and relax with a late lunch and then catch the 3.30 ferry back. as it would be popular trip we were caught off guard by this
Subway was good nice guys looked after us .. Lesson 1research and plan, the beaches in Perth were much more convienent,
i would agree it was expensive , we travelled up to Coral Bay and south to Bluff knoll and there were many attractions which were much better value ,.

i would warn anyone with children that it could be a very expensive day out

Visited September 2012
2 Thank kingdomeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
40 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
“Soo expensive”
Reviewed January 27, 2013

Must be one of the most expensive ferry trips on the world! I am at a loss as to why this trip costs so much when you compare it to comparable ferry trips in Europe, America and Asia!

Visited December 2012
3 Thank candWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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