Although cheap, arrogant unconcern is the problem. We were late getting out of Italy (duh), so they sold our two night booking. We had tried to call (seems no answer or messaging if they are not at the desk) then got a chance to e-mail (used booking.com link). Owner admitted not reading that email address. Took all our money and left us without a room for the second night. Not only did she sell our room and also take our money, she wouldn't help us find another or allow internet. We had waited for them to show up, so it quickly got dark and cold in this winter mountain village.
- Also Known As:
- Schuetzenbach Backpackers & Camping Lauterbrunnen, Switzerland - Jungfrau