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“Bed bugs”
Review of Valley Hostel

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Valley Hostel
Certificate of Excellence
Reviewed October 18, 2013

Be Warned of BED BUGs

We checked in for a 3-night stay at the Valley Hostel in Interbrunun, October 1-3, 2013. We stayed at room #11. On the 1st night of our stay, we had our first beg bug experience: it was absolutely terrible; I got bitten all over my body and on the face: 25 on my right arm, 23 on my left arm, 19 on my right leg, 21 on my left leg, and 10 on my face, total 97. My wife couldn't sleep because of the bugs. She said that they were crawling onto the comforter and up the wood panel walls. What a horrible night.

After a sleepless night, the next morning we made our complaint to the staff and requested for a full refund of our first night and a room change. The staff lady argued that a bed bug problem is not their responsibility and not their fault. Rather it's the guests who carry the bugs to the hostel. No refund. We got the key for a new room at 3pm which is located at a separate building, on our 2nd and third nights, there were no bed bugs.

We had no choice but to wander around the city till 3:00 PM. While we were wandering around the city waiting for our new room, we saw the local Tourist Information Office, we told them of our experience.

Later, we finally got into our new room and fell asleep quickly. We arrived back to our new room to take a nap from our sleepless night and were rudely awakened by the owner knocking on our door. He started yelling at us as to why we talked to the local Information Office, instead we should have talked to him first. He made a remark that "90% of the New York hostels have the bed bugs problem". It's common in this line of business. So it is just our bad luck!! He said we could move out of his hostel if we have so much complaint. Keep in mind, at this point of time, we were tired and exhausted on top of that "Itching".

The itching and swelling were getting worse on the 3rd day. On the check out day, we asked the owner if he has any medical cream to treat the itchiness, the answer was NO. Unwillingly, he refunded us only 50% of the 1st night charges.
What a dreadful and unforgettable experience in staying at this Hostel.

Although this was our worst hostel experience ever, we hope this review does not stop you from coming to this beautiful part of the country. The magnificent view of Schilthorn, Jungfrau, Monch, and Eiger are just beyond words. The walking trails are stunning.

Just remember, be aware of when you pick out your lodging location.

Room Tip: Don't choose a room with wood panels.
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  • Stayed: October 2013, traveled as a couple
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3  Thank fu-ing K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 - 162 of 323 reviews

Reviewed October 2, 2013

Gorgeous little hostel, had a real family house feel to it even though its quite big. Each level had it own bathroom, kitchen and eating area - everything you would need for a stay in this town. Staff were lovely and always easy to deal with, also gave great suggestions for sights and food. Ask for the lauterbrunnen card which gives you discounts to go up into the alps.
Excellent hostel would stay here again!

  • Stayed: September 2013, traveled as a couple
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Thank GCMA22013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2013

We booked a double room and stayed in this hostel for 3 nights from Sep 25-28, the only good things of this hostel is the location, except this, we had a horrible experience for the stay.

1) my husband was bitten by flea after 1st night, there was only 2 bites so we didn't realize there is flea in the bed (we thought it was bitten by mosquito). After 2nd and 3rd nights, my husband felt very itchy and more and more bites are found all over the body: arms, legs, neck, face, feet, hands...it is so horrible!

2) I was told we need to change room for the last night, I thought we just need to move our things to another room directly, so I didn't object this request or raise out any concern. However, we're only told that we need to check out first and check-in again later when my husband went to the reception to ask how to change the room, then we need to tidy up all of the things and pack our luggages immediately, and we are asked to put our luggages in the drying room (it is just a common area in the hostel and the floor is so dirty) before going out for sight-seeing. As you know it is quite trouble to tidy up and pack the luggages for a long-trip traveller, this cause us much inconvenience before going out for sight-seeing that morning, moreover, we need to remove the pillow case, bed sheet, quilt cover for the check-out and make the bed again for the 2nd check-in.

3) For the first 2 nights, we lived in room# 10, there is a small kitchen on the same floor, and there is a cupboard in the kitchen for every room to put their own cooking materials like jam, spaghetti, etc...., we put something's in our own cupboard at 1st night, however, when we're going to start cooking at 2nd night, we found our cupboard is emptied. Then we found our own things were put in the "free food" cupboard which free to use for other travelers. I don't understand why the staff for cleaning move our things from our cupboard to the public cupboard, I was really angry about this, luckily, our foods are still there and hasn't been consumed by other travelers yet.

We are so regret to book this hostel during staying in the beautiful Lauterbrunnen, we still need to worry that the flea is attached on the clothes after leaving there, and finally we disposed the sleepwear as we don't want to bring the flea back to our home. I definitely would not recommend my friends to stay in this hostel if they visit Lauterbrunnen.

  • Stayed: September 2013, traveled as a couple
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1  Thank york_carmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2013

Good atmosphere, helpful staff , very clean and warm inside the room which is really important, it can get really cold in Stechelberg!I only stayed one night with some mates and I can recommend the hostel. Even the price is not too bad for Switzerland.

  • Stayed: September 2013, traveled with friends
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Thank 5lex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

We stayed 3 nights in this Hostel and everything went okay, the room is really good and clean and with good view, until one day one of the male staff, (maybe the owner of the hostel) showed his rude behavior. We supposed to transfer to the other room but since it it's breakfast time we decided to eat first. This male staff went to our room and about to open it, when I saw him I asked him what's going on. He shouted in at us in front of some people that he is waiting since 7am and he want us to transfer to the other room immediately so that he can clean the room.

But in the other hand the view from the hostel was really stunning..

Room Tip: Chose a waterfall view room.
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  • Stayed: September 2013, traveled with friends
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Thank crixicon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2013

Absolutely perfect hostel! Excellent location, very close to the train station and a supermarket. Stayed in a private double room, which was quite spacious for hostel standards and featured its own private balcony - which was quite a surprise! Room was spotlessly clean, the bed was quite comfortable and the hostel was extremely quiet - which ensured a great night of sleep after several hours of hikes.
Hostel doesn't have many rooms, so the communal areas and the kitchen aren't always packed with people which can be an issue in larger hostels. Stayed in the annex building, which had a brand new and fully equipped kitchen.
I cannot recommend this hostel (and Lauterbrunnen) highly enough - it is by far the best hostel I've ever been to. Do book early as it does sell out rather quickly during summer - I could only book one night.

Room Tip: Private double rooms in the annex building have private a private balcony.
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  • Stayed: July 2013, traveled with friends
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Thank GOC_RJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

One of the best decisions we made in our trip to Switzerland was to stay in Lauterbrunnen, and the Valley hostel was just what the doctor ordered! I and my wife had stayed in this hostel in June 2013, and had a great time.

The location can't be more right. Just 2 minutes walk from the train station - overlooking the valley on one side, and the waterfalls on the other. The property is well maintained, and clean. The room was cozy and warm, with a postcard view from the balcony. We had opted for a private room with shared bathroom. The rooms, and the whole hostel has a wooden decor, which adds to the charm of the place. The hostel does not allow boots inside the room and the common areas, the that made sense. The showers in the bathroom were perfect for a hot bath after a tiring day of hikes.

Switzerland is an expensive place, and there are a lot of restaurants that serve dinner around here. The hostel itself has a common kitchen and dining area, where dinner is also served. Supermarkets in Switzerland have limited opening times, and it would be good idea to check beforehand. The hostel was an ideal location to make day trips to all places in the Bernese Oberland - with the train station at a stone's throw away.

I would definitely recommend Valley hostel in Lauterbrunnen for anybody touring the Oberland.

Room Tip: The checkin closes for 2 hours around afternoon. You can leave your luggage and come back later - pl...
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  • Stayed: June 2013, traveled as a couple
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Thank d4dpak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Valley Hostel

Address: Fuhren, Lauterbrunnen 3822, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Lauterbrunnen
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Ski-In / Ski-Out
Hotel Style:
Ranked #2 of 9 Specialty Lodging in Lauterbrunnen
Price Range: $67 - $98 (Based on Average Rates for a Standard Room)
Number of rooms: 25
Reservation Options:
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Also Known As:
Valley Hotel Lauterbrunnen
Valley Hostel Lauterbrunnen, Switzerland - Jungfrau

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