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“Simple. Clean. Great location”
Review of Hotel Steinbock

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Hotel Steinbock
Ranked #6 of 7 Hotels in Lauterbrunnen
HKG
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Simple. Clean. Great location”
Reviewed November 30, 2012

Stayed here for a night on a one day trip of lauterbrunnen. How one rates this hotel depends on what you expect.
Pros:
- location. Right next to train station. Very convenient if u have alot of luggage (like me) or early morning train to catch.
- staff. Very helpful in directing us towards hiking routes and packing us breakfast (since we were leaving before the start of their official breakfast time)
- clean
Cons:
- right next to station. Might not be good for light sleepers.
- tiny bathrooms. But i would say its expected for old buildings. Its usually the more modern hotels that have more spacious bathrooms and hallways. All the 'cute and antique-y' places tend to be less spacious
- price. But its Switzerland. That says it all.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SnowflakesHkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

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    9
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Denver, Colorado
Level Contributor
135 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed November 5, 2012

Located across the street from the train station - great access point to the heart of the Alps. Can be a little noisy at night if they are working on the trains. We stayed here 3 nights in September and did some great hiking. Nice little restaurant connected to the hotel (small hotel so those who work in the restaurant also work in the hotel and can be difficult to get attention if restaurant is busy). Hotel is quite old and the beds are very uncomfortable - little support to the mattress - the double bed was to twin beds pushed together with a clear division in the middle. Great views of the Alps from the balcony. Friendly and english-speaking reception.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank samaka05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
180 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed September 27, 2012

We always check Tripadvisor before booking accommodation and did so in this case as well. unfortunately we had to go against the reviews as it was the only accommodation available. it cost us 160 francs per night, our dearest and worst accommodation on our long trip.
The picture of the hotel looks cute and typical for this area and we booked a balcony room.
On arrival the greeting was rushed and we were shown over the road to another part of the hotel, a sterile boxy building that had a peculiar odor that permeated everything.
On questioning if we had the right room we were assured these rooms were better than the ones at the restaurant. We were gold the view was better, because we could see the trees. We asked
to see one there and did, although they were all booked. And of course these had pretty flowered balconies and vies of the snow covered Alps. However the rooms themselves were smaller so we decided to stay where they had put us and negotiated a free dinner.
All rooms are dated and worn. The bathrooms have no toiletries, rough toilet paper, no tea and coffee making facilities and the pillows were just cut up foam loosely placed inside the pillow.
As said on reviews, more like a hostel. I think we were ripped off over the price too.
Breakfast was included and was basic.
Staff are disinterested and unfriendly to everyone. No smiles, no chat. Completely unlike any other people we dealt with in Lauterbrunnen, a gorgeous town with wonderful people.
There is some mention of it's good location. Everything in Lauterbrunnen is in a good location!
the owner of this Hotel was sitting down chatting to mates and drinking beer the 3 times we were in the hotel / restaurant. He ignored all customers, including us when we were having the early accommodation issues. Yes it appears locals go there, his mates including one with a shotgun on his back!
Our compensation dinner was ordinary and when we queried if we had the right dessert ( looked completely different to the picture) we got a huff and growl. We were careful not to abuse the offer and shared a pizza, 2 cokes and 2 ice creams and it came to 50 francs !!! And no one knew about the free dinner and we were treated like scammers.

I would suggest the owner does 2 things immediately. Shop for new pillows and then look at Tripadvisor and wonder why your hotel is 8 out of nine and you have vacancies. Then take you and your staff to customer service school.

Room Tip: Tip to choose a good room - stay elsewhere.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank wendy1053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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NJ
Level Contributor
150 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed August 30, 2012

We arrived and found the hotel easily--it's best feature is that it is next to/across from the train station depending upon if you stay in the main hotel or the building across from the station. I agree with the others that the staff is not friendly or helpful, although I found our breakfast person and the earlier staff to be much better than the afternoon staff. The breakfast woman was, in fact, very pleasant. The afternoon staff didn't seem happy to be there at all. The rooms--my 1990s college dorm was nicer and bigger. Clean, for the most part, but old and stained here an there. Bathroom very small. If you want to shave your legs, girls, hope you are flexible. Very little room for a triple to walk around. The food in the hotel at dinner was very good, I thought, but not served with even a slight smile. I asked three times for the wifi login and never got it. Waited for quite some time and food was delivered all separately. But, it was really delicious which did make up for that part a bit. The breakfast worked fine for us--typical European style. This was expensive for what it was. We also saw Silberhorn and Oberland in the same price range and wondered if they may have been better....food at both of those places was great. We still LOVED Lauterbrunnen and the hotel worked for exactly that reason, but not sure I would suggest it to others.

Room Tip: Not sure if the main hotel is better or worse than the "dorm" across from the train, but y...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jersey_Jet_Setter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 5, 2012

I stayed 3 nights in this hotel to access the skiing area on an off piste week. A friend and I stayed in a twin room in the new block- it was more like a hostel, though did have on suite facilities. The room was tight for two with ski luggage and the shower room small but functional- we looked out over the fire escape of next door.

The food was average, the pizzas good and the staff friendly and helpful. There is a supermarket as part of the same new building which is helpful for snacks and other bits and pieces.

It is a great place to access Wengen and higher by the funky train system which runs from just across the road.

Expect average and you will not be disappointed- it is a useful and reasonable value place to stay if you are not after the luxury experience.

Room Tip: Old block you will get train noise, new block rooms are functional but quieter.
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AJSRDEvon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 15, 2011

Just got back from our 4 nites stay in Steinbock.we chose this hotel simply for it's location near the train station. Try to avoid rooms in the restaurant building because the train movement made rooms to shake n it was an inconvenience.
Luckily the room in the new building was quite enough and we had a good nite rest.very convenient as a base to explore wengen, manlinchen, grindelwald. The bus to stechelberg and the funicular to murren are basically just outside of our room.breakfast was basic.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bella-Pumpkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 18, 2011

A great place to stay great views nice staff, i am half swiss and have been to switzerland many times and this is a gem and cheap as well. Food good and a lot of the locals seem to use it a lot that can only show its a good place to be. Will be booking again for next year with my daughter and her friend. If you are english a young english girl called alex is a great help if you find swiss german difficult to speak hope you enjoy 10 out of 10.

Room Tip: Go for a balcony room
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  • Stayed August 2011, traveled with friends
    • Value
    • Location
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    • Service
Helpful?
Thank eric b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Steinbock

Property: Hotel Steinbock
Address: Bahnhofplatz 3822, Lauterbrunnen, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Lauterbrunnen
Hotel Style:
Ranked #6 of 7 Hotels in Lauterbrunnen
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Steinbock 2*
Number of rooms: 10
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Also Known As:
Hotel Steinbock Lauterbrunnen, Switzerland - Jungfrau

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