We were travelling with teenage kids in the beginning of May and stayed at room / suite 502 at the ground floor level. We did enjoy how nice the rooms were but because of the very poor soundproofing between rooms our stay was spoiled immediately! One could easily hear small children playing and laughing in the adjacent room (501), but noises from the bathroom were even worse. Falling asleep became almost impossible and our sleep was truncated. What is more, noisy wooden stairs right in front of the room made it a complete disaster.
In bathroom no shower gel, only soap and shampoo. And - believe it or not - no hot water either !!!
When escalated to hotels managers (about soundproofing and hot water) we were told in a very arrogant way that soundproofing meets all criteria for hotel walls so we shouldn't complain; and hot water was simply not available that day / night because the water cylinder broke down. No "apologies for inconvenience", nothing, just a rude remark that "German cars also break down from time to time".
No mini bar. Hotel restaurant staff couldn't care less about its guests (dining room was not even half full), although food was OK (just OK). We were very glad that we eventually left this hotel with the intention of never coming back. One of the most terrible customer experience ever. Miserable!
- Official Description (provided by the hotel):
- Hotel Sarmata located in the direct vicinity of the charming Old Town, was restored from a 19th-century mansion of a noble family. The interiors of the mansion complex, including the hotel, the restaurant and the wine cellar, which pay tribute to its signature historic details, ensure a truly memorable experience. Hotel Sarmata offers accommodation for 127 guests in 50 rooms and suites with bathroom. Hotel Sarmata is a member of Schloss-Gut-Hotels Gruppe. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Hotwire, Hotels.com, Travelocity, Booking.com, Priceline, HostelWorld, TripOnline SA and Cheap Tickets so you can book your Hotel Sarmata reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.