I have never written a negative review in my entire life. I really enjoy highlighting positive things and good services. I have been considering in the last several weeks whether to write my first purely negative review. After all, I decided to do so because I really would like to save potential guests of this hotel from experiencing a nightmare.
I feel the need to say that the only objective review of this hotel is the one of PeterD355. Everything he says is true. The location is not convenient to the slopes. The food is simply horrible and repulsive. The menu features dishes like spaghetti with ketchup and grated edam cheese. We actually left most of the food untouched and had our dinners in one the restaurants in the centre.
The staff was stressed, unpleasant, arrogant and aggressive. For example, when I knocked at the door of the bar, close to the kitchen, the bartender screamed on me that he was not a bellboy or doorkeeper??? When I complained about the two problems we had in our room (a loud music and a constant disturbing noise caused by non-functional central heating), the receptionist told me that I should go to a different hotel next time. She was unhelpful and patronising for now reasons I could understand. In short, all our complaints were unresolved. The children corner is a joke. It is not very clean and fenced. It includes mostly broken and dirty toys. The WIFI does not work in the room. The parking lot is so small that cars must be parked outside the parking lot or right in from the front door. The bar includes only 4 tables, which are always taken. There is room, called Vorel´s club, which is designated only for the owners and their friends. This is probably the only room where one gets the proper service and food... There are some great accommodation options in Špindlerův mlýn, but this one is simply unacceptable.
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