In fact, Opera has too many flaws to get a positive recommendation but gave anyway several highlights that somehow made our 2 nights stay quite nice.
Overall impression is that everything is new and well cleaned. The staff is serviceminded and friendly, especially in the reception and in the Spa. However, then the flaws comes to mind:
- An impolite and negligent restaurant waiter, who of course showed his worst sides when wife and son was having dinner on their own. He destroyed whatever dinner joy they had.
- A temperature in the restaurant that really made it uncomfortable to sit there for a lunch or dinner.
- Too low temperature in the room made it really uncomfortable to stay there except for sleeping,
- Bathroom lights so bad so it was impossible for the wife to do her make up and for me to do my shaving.
- Crazy bathroom design with an open shower that made the whole bathroom floor flooded when showering.
When complaining about the lack of heating, the somehow unexpected comment was "as it is summer the heating is turned off by the city and as follows the whole building is out of heating. Furthermore that it is summer and there is nothing to do about it, we cannot buy extra heaters for 100 rooms".
However, the AC in the restaurant was in full speed anyway and should have been turned off.
So, be sure to stay at Opera when it is over 20 degrees outside, bring a thick pullover or a jacket if having a meal in the restaurant. OR just chose another hotel where the heating is working and all waiters knows why they picked a service job.
Well, the rest fo the staff was really nice, no complaints there, but it is really no reason to stay here, all hotels should have nice staff - it's what you are paying for...
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- Also Known As:
- Opera Hotel Riga
- Opera Hotel And Spa
- Nordic Hotel Riga