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“Great Location and Friendly Staff”
Review of Hotel Bern

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Hotel Bern
Ranked #25 of 85 Hotels in Tallinn
Austin, Texas
Level 6 Contributor
185 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Great Location and Friendly Staff”
Reviewed June 24, 2013

I stayed here for a few days on a recent business trip and it was fine. The staff were very friendly and helped with both public transportation options and an early morning airport taxi. They even offered to pack me a breakfast bag since I was leaving before the breakfast opened.

The hotel is very convenient to the old town and to public transportation. The room was a bit small, however, and the bathroom was quite small. The shower had no real separation from the rest of the room, so it got pretty wet after a shower. The room could also have been cleaned more carefully. I found several nail clippings, for instance.

Breakfast was OK, but very little variety. The breakfast breads seemed a bit stale, the eggs were over-cooked and the juice was a but watery.

I would rate it lower except for the staff and the location.

  • Stayed June 2013, traveled on business
    • Value
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Helpful?
Thank VirtuallyAnywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TallinnHotels, the staff at Hotel Bern, responded to this review, July 13, 2013
Dear guest,

Thank you for your comments!

We are pleased to see that you enjoyed the service and the location as much as we are worried about you not finding our rooms as good.

All there is to say is that we are trying to improve day in and day out so everything would be up to it's potential eventually.

Enjoy the summer in Austin!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
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English first
Pocatello, Idaho
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 20, 2013

We have never visited Tallinn and were relying on Trip Advisor to point us in the right direction for the right price. Hotel Bern totally lived up to its reputation. Check in was easy (we were early and rooms were ready), location was great (less than 15 minutes walking from the ferry), staff were friendly and very helpful with recommendation. We reserved two rooms (family of four) which they located right next to each other. Beds were comfortable and the air conditioning was welcome as the weather was a little warm. I especially appreciated the staff recommendation for dining. We found out the "tourist atmosphere" of Tallinn can be a little overwhelming. People are competitive for your business, handing out coupons and trying to get you to eat at their restaurant. When I asked a recommendation we were sent to "Lieb" (another top recommendation from Trip Advisor). It was excellent, great atmosphere, without the tourist trap feel. Thanks to the front desk for the tip!

Breakfast had a good assortment of foods. The only caution I would offer is DON'T be even close to late. The blonde with a pony tail starts clearing up the food 10 minutes BEFORE breakfast is over. They were kind enough to provide me a plate to take food up to the room for my wife who was sleeping late.

For the price, I can't imagine a nicer place to stay. Good location, excellent rates, very clean, and front desk staff exceeds expectations.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Poky-man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TallinnHotels, the staff at Hotel Bern, responded to this review, July 13, 2013
Dear Poky-man,

Thank you for your feedback, we are very humbled!

All of your comments are bullseye if you meant to make our day!
It was fun to have you here and we enjoyed your company throughout the visit.

Greetings to Idaho!
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fylde
Level 6 Contributor
101 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 13, 2013

We arrived late to a warm welcome and were quickly checked in, The room was comfortable and clean. The bathroom was fine - compact. The breakfast was typical continental with cold meats, fish & fruit- absolutely fine,
The night club mentioned by a few reviewers , was in fact a beer hall - which had large TVs and a good range of beer and food. We never found this to be noisy on our return at night.
Hotel Bern offered a great location with which to explore old Town and afforded a retreat away from the crowds . We were very happy with the accommodation and would stay here again ,.

Room Tip: We had a room at the back which looked on to a building & car park behind- quiet. I asked for th...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twinkle6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TallinnHotels, The staff at Hotel Bern, responded to this review, June 21, 2013
Dear guest,

Thank you for posting this positive feedback!

We here at Bern value your enjoyment the most!
That is why it is great to see that you found Bern Hotel a place to revisit in the future.
We will be looking forward to that!

Until then, have a great summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clatskanie OR
Level 6 Contributor
91 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed June 7, 2013

We arrived by ferry and was able to walk about 20 min to reach the hotel. It is right across the street from the grocery store and about a 2 minute walk to old town shopping/café street where all the action is. The hotel is probably a 2*. The staff was very helpful. They helped us with our getting around the city. Two nights while here there were Russian child staying who got out of control and were noisy at night. The hotel was very upset and was going to talk to the teacher. Everything is within walking distance from the KGB museum about 5 min, renting bikes about 5 min and shopping and restaurants the same. The best way to see the city is just get out and walk. We visited all the sites on our own and did not use any tours. Breakfast was adequate but after 3 days we were ready to leave for a change in menu. The breakfast room was managed with full trays and hot coffee. There was always choices though.

Room Tip: Small reasonable priced hotel.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Jeannegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TallinnHotels, The staff at Hotel Bern, responded to this review, June 13, 2013
Dear Jeanne,

Thank you for the kind words!

This is surely a kind of post that help people to choose from different hotels.
We appreciate that very much!

Enjoy the summer time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 29, 2013

Nice, unfussy hotel just outside the old city. Comfortable room, great breakfast, helpful staff. Young desk personnel were very nice about helping with restaurant and tour reservations. Recommend this hotel to anyone. Very pleasant stay!

Stayed May 2013, traveled with family
Helpful?
Thank Haubie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TallinnHotels, The staff at Hotel Bern, responded to this review, June 3, 2013
Dear Haubie,

Thank you for the kind words!
We aprreciate your recommendation very much and look forward to see you again here!

Until then, have a great summer time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penrith, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 22, 2013

4 of us {2 couples} stayed 3 nights 10-12 May.
Hotel was in an excellent location, rooms adequate and spotlessly clean.
Very friendly receptionists, a special mention for Heidi, who's help in obtaining a wheelchair {my wife had recently broken her ankle} really helped with enjoying our stay.
Breakfast was very good, with plenty of choice.
Don't miss a visit to the TV Tower restaurant, excellent food and service and what a view !!
Would not hesitate to recomend this hotel, or the city of Tallinn for a short break, it was brilliant.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with clever-hotels.com

Helpful?
1 Thank willowfurn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TallinnHotels, The staff at Hotel Bern, responded to this review, June 3, 2013
Dear willowfurn,

Thank you for your suggestions!

We are happy to see that everything went well and you enjoyed Tallinn as well as Bern Hotel.
Enjoy the summer in the UK!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flint, United Kingdom
Level 6 Contributor
205 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed May 22, 2013

I cannot praise the reception staff highly enough - the daytime receptionist deserves a medal, although she would say she was only doing her job. From dealing with the trauma of a lost wallet, to clear and knowledgeable directions to obscure locations around the city, and finally going online for me so that she could print off my boarding passes for my return flights, she was unfailingly friendly and helpful. Excellent breakfasts, with a really good choice of fresh foods and comfortable rooms with good facilities. The downside is that rooms which face the courtyard are opposite the entrance to a late night bar and can be noisy.

Room Tip: Ask for one which doesn't overlook the courtyard.
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  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GilesP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TallinnHotels, The staff at Hotel Bern, responded to this review, June 3, 2013
Dear Giles,

Thank you very much for your utterly positive comment!

As you properly guessed our answer would be that this is our job, but the thing is that we love what we do :)

We are very glad that you noticed this!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Bern

Property: Hotel Bern
Address: Aia 10 | Old Town, Tallinn 10111, Estonia
Location: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#8 Family Hotel in Tallinn
#14 Business Hotel in Tallinn
#18 Romantic Hotel in Tallinn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Bern 3*
Number of rooms: 50
Official Description (provided by the hotel):
A host with an individual and attentive approach!* Located in Tallinn Old Town, amidst historic sights and cultural events* Cordial and helpful staff* Rooms with connecting doors for families* Equipment includes a bathrobe and slippers. Hotel Bern is situated in a bright and peaceful backyard, about 100 m away from the main street of Tallinn Old Town, called Viru street. About the same distance to popular shopping center, Viru Centre, hop-on hop-off buses, Spa which has a 50-meter swimming pool and children pool plus all Old Town important sights are in a reach. ... more   less 
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Also Known As:
Bern Hotel Tallinn

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