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Traveler rating
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All reviews sparkling wine old building quirky hotel room wasn t black bread no lift chain hotels cobblestone streets steep stairs lots of character stayed at this hotel for nights breakfast was delicious small pool definitely stay here again perfect location cold meats top floor
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Reviewed May 21, 2019

Our family truly enjoyed our stay at this hotel. Nice suite with lots of charm. If you´re tired of soulless hotels, then this Is the place to stay in Tallinn. We where greeted at the front door by the manager made us feel truly welcome, and for the duration of our stay the staff could not have been more helpful. The hotel also has a really nice restaurant with a great breakfast. Perfect location for a stay in the old town.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank capishe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneliRaba, General Manager at Hotel CRU, responded to this reviewResponded May 26, 2019

Hello dear Capishe!

Thank you very much for staying at the CRU Hotel and for taking your time to provide us with your nice feedback.
We are delighted that you enjoyed your visit, you were satisfied with our services, perfect location, friendly staff and good breakfast.
If you ever plan on revisiting our hotel, don't hesitate to contact us directly at cruhotel@cruhotel.eu
We are looking forward to welcome you to our property.

Best regards,
Anneli Raba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2019

Was very nice, spent only one night, but everything is clean and correct.Staff was helpful .Room was small but cosy.Breakfast was tasteful and food variety was excellent.Most important ,hotel is in the old city, everything shops, clubs and bar are near by.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank Maps254813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneliRaba, General Manager at Hotel CRU, responded to this reviewResponded April 11, 2019

Hello dear Maps254813!

Thank you very much for your kind words about the CRU Hotel and for giving us 5 out of 5 points.
We are delighted that you enjoyed your visit, you were satisfied with our services, perfect location, friendly staff and good breakfast.

If you ever plan on revisiting our hotel, don't hesitate to contact us directly at cruhotel@cruhotel.eu
We are looking forward to welcome you to our property.

Best regards,
Anneli Raba

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Reviewed March 28, 2019 via mobile

We reserved the hotel because of the price and comments it have gained. Well, the experience wasn't disappointment but I kind of waited more. Hotel was small and at least our room was basic clean and big enough for a couple.

Corridor was smelly at the day we arrived but next day the odor was away.

Room was silent even it was at the city center of the Old Town. Maybe because it was Wednesday and chilly outside.

Breakfast was basic and not very diverse. But it was ok.

Price was cheap which explains the lack of quality whic are expected when signing in to the brand chain hotels.

In that sense the experience was ok but I still prefer chains.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank MrPiiP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneliRaba, General Manager at Hotel CRU, responded to this reviewResponded April 11, 2019

Hello dear MrPiiP!

Thank you so much for taking the time to write this review and choosing the CRU Hotel for your stay in Tallinn.

We are so grateful for all comments, negative or positive, as we believe it is the best way how we can improve our services.

Still hoping you would give us another try and once you do, please do contact me directly via e-mail anneli@crurestoran.eu and maybe we could organize you something special!

Best regards,
Anneli Raba

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Reviewed March 26, 2019 via mobile

I was very disappointed in the room, for it being a four star hotel. Where do I start? The room was at the top of an old charming building, so I was in what must have been the maid’s quarters, once upon a time. That being said, the room was tiny, with slanted in walls that made me constantly hit my head. The decor was horrible...Cheap 80’s metal and glass, trying to look old and fancy. All of the cheap mirrors are hung about a foot too low (and I’m not that tall!) including the bathroom mirror (can’t even see your face). The bathroom shower leaks out under the door onto the floor...had to stick a towel on the other side to stop it while showering. There’s absolutely no art hanging in the room...no sense that they cared at all about making it welcoming or nice. The TV, not that I watch, was tiny. The tongue couch was place along a wall that was slanting forward, so you couldn’t even sit on it! Also, no little coffee maker...nothing. Not to mention an iron for your clothes.

I’ve stayed in other hotels which were much, much nicer for a fraction of a cost more. This hotel might have some really nice rooms, but I seemed to have gotten the bottom of the barrel. So beware! The photos online look incredible but that is NOT the actual experience I’ve had.

Date of stay: March 2019
Trip type: Traveled on business
Thank Charlie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneliRaba, General Manager at Hotel CRU, responded to this reviewResponded March 28, 2019

Dear Charlie P

Thank you for your visit and for giving us your feedback.

I am glad you decided to visit us again since this was not your first visit. It is unfortunate to hear that you did not enjoy this time your room. Each room is different from a size and furnishings. Guests opinions are different and we have guests who enjoy this room very much and have had a very nice stay. When our hotel is not fullybooked we always arrange a surprise and make un upgrade. This week our hotel is fullybooked and sadly we couldn`t surprise you this time. Our single room is not comfortable for two guest and you had a companion with you so we totally understand that this time your visit was not smooth.
Hopefully overall your visit to Tallinn was a success and you had a time to enjoy our sunny Springtime.

Best regards
Anneli Raba

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Reviewed March 20, 2019 via mobile

This is a beautiful maize of an old building tastefully decorated through out. The corridors and lobby areas are all very pleasing to look at. My room (11) was small but comfortable and had a great selection of English speaking films if I didn't feel like going out on a rainy evening. Very well appointed for the old town and surrounding restaurants. Breakfast had a great choice - including being offered bubbly and chocolate pudding on one morning! Lovely friendly staff. Great!

Date of stay: March 2019
Trip type: Traveled solo
Thank Lynn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneliRaba, General Manager at Hotel CRU, responded to this reviewResponded March 29, 2019

Hello dear Lynn F!

We are very happy to read that you had a wonderful experience with us and found our hotel to be charming.

I agree, some of our rooms are smaller, but if you search for bigger and brighter rooms then CRU Double Standard and Double Deluxe rooms are the most suitable.

It is always a pleasure to receive positive feedback. We are truly glad to read that you enjoyed your stay.

If you ever plan on revisiting our hotel, don't hesitate to contact us directly at cruhotel@cruhotel.eu
We are looking forward to welcome you to our property.

Best regards,
Anneli Raba

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