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“"Absolute disgrace"”
Review of Kelluka

Kelluka
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Kelluka
Ranked #25 of 44 Tallinn B&B and Inns
Reviewed August 1, 2011

I travelled to Estonia with four friends. We had booked a four bed appartment at hotel kelluka and requested an extra bed. we paid for this through booking.com and the cost 168 euros was taken from our account. we were not charged for the extra bed so we had rung up and explained we needed an extra bed and were told it would be 51 euros for that bed. we were happy with that and agreed to pay the rest when we got there.

when we arrived we went to check in and were told that the reservation we had was cancelled as we paid by debit card and not by credit card. even though th emoney had been taken from our account. the owner Andreas said that he was within his rights to cancel the booking by simply putting a red line through our payment reciept. he said that we would need to pay another 120 euros to rebook as the price had now changed from the original one we booked at it. again i stress the money ahd already been taken from our account but because he cancelled it it was now non-refundable.

out of male pride and principle more than anything we were not willing to pay the extra 120 euros he asked for. we did offer him the 51 euros he had agreed we would need to pay but he wouldnt have it. in the end he said he ould accept the 51 euros for the extra bed but he wanted 50 euros deposit on the keys. we asked 5 different people who were staying at the hotel if they paid deposits on th ekeys and they said no. we had a feeling we wouldnt get the deposit back so we offered our passports as a deposit but we were told that he couldnt accept passports as it was against the law. then he said he had to go and said he would speak with his lawyer to see if we could use th epassports as deposit. 6 hours later we had struggled to find alternative accomodation so rang him back and said we would pay what he was asking for and he said it was too late he had let our room out to someone else and put th ephone down.

he was the worse person i have ever met in my life, an absolute con-man who knows that he has you over a barrel when you are in another country with no where to stay. the annoying thing is that there is another review above that i had seen before we went but i thought lightn9ng couldnt strike twice. i would not recomend anyone stay here and would also like to say what little we had seen of the hotel it seemed scruffy anyway and was in the middle of no where. they were no pubs, shops or anything within walking distance.

we are trying hard to get our 168 euros we initially paid back from this man as he cancelled the booking not us but when we call he seems tohave lost the ability to speak or understand english. HE IS A CRIMINAL and in england his business would be shut down by now.

  • Stayed: July 2011, traveled with friends
    • Value
    • Cleanliness
    • Service
9  Thank Leachyuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 21, 2011

I reserved a room for a special Internet price. Upon arrival I asked if I can stay another night for the same price and the clerk said yes. I confirmed "for the same price?" She said again "Yes." Next day there was another clerk who took a different price. I said that the clerk who was here yesterday promised the special price for another night. After some phone conversations with the boss she said that I must pay the new price or they will call the police. I asked to leave but the clerk said that I must pay anyway since I have been in the hotel past the checkout time. The clerk made me some meal but it was far from full compensation.
Otherwise, I liked the building, decoration, and the kitchen. There was nature around the hotel. However, rooms were stinky and the room for the second night was very small. There was noise.

  • Stayed: April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank SeeAllWorld00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2016
Google Translation

  • Stayed: August 2016, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank theipatov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2014
Google Translation

  • Stayed: October 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank geomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kelluka

Address: Kelluka tee 11 | Pirita-Kose, Tallinn 12014, Estonia
Location: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #25 of 44 B&Bs / Inns in Tallinn
Price Range: $31 - $37 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Kelluka 2*
Number of rooms: 12
Reservation Options:
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