First impressions of hotel was very good, olde worldly and quaint but don't judge this review on this first sentence!!. When we arrived at 11pm we were offered two rooms but also asked if we would like to look at the suite which would be suitable for all 4 of us. That sounded great as I had emailed to ask if it was possible to have adjoining rooms or at least rooms that were very close. We are 4 ladies in our early 60's and I made it very clear that our request was for twin rooms. When we went to the suite it was rather quaint! that word again! They were offering us this room for all 4 but there was only 3 beds, certainly they were doubles!! . The receptionist insisted it was suitable for 4 people till I said would you like your mother to have to share a bed with another woman!!! Anyway there was only three of everything in the room, towels etc. So we decided we better look at the other rooms on offer. After descending a narrow spiral staircase with our luggage we walked through the service area of the restaurant, which had a dirty threadbare carpet on the floor. We arrive at the room that I had the key for and it wasn't too bad, it had two windows which went out on to a corridor and a fan. That fan was an definately essential (I am sure I read some where that it had aircon. NO definately not!)and we had it on at all times and of course we never saw day light. We were only there for 2 nights so thought OK! My other 2 friends went to their room which was at least one floor down underground into the basement. Blimey when they opened the door they thought they had a key to a monks cell, the room was very small and had NO windows. This room was all of our worst nightmare. Back up to the reception desk and asked the girl for another room. She informed us that the hotel was fully book and it was impossible! So we suggested that we got the use of the suite for 2 of us. That was impossible as they needed it for a family. This was strange as it was midnight and we had been offered the room. After a lot of wrangling and cajoling Natalie, the night receptionist gave in but they would have to move in the morning Ok. We accepted and in the morning they did have to move but were given a fairly pleasant room which surely was available the night before. We never saw Natalie again so hope she didn't lose her job because she gave in to us, she certainly seemed very worried what her boss would say. Met her boss the next morning very unpleasant woman in fact, not one of the staff could raise a smile.
Anyone with mobility issues would not be able to get about this hotel.
Only plus point was that the breakfasts were quite good.
I know their are some people that think these reports are not genuine but I can assure you this one is and as far as I am concerned this hotel was awful but fortunately we were only there for 2 nights
- Official Description (provided by the hotel):
- Rixwell Olevi Hotel is located in the heart of Old Tallinn, in walking range of the legendary church of St. Oleviste, Town Hall Square, Maritime Museum and much more valuable city sightseeing places. The location of the hotel is very suitable for travellers – the Passenger Port and the Railway station are close to the hotel. The building is a great example of 14th-century architecture; its unique design is the best choice for those who are thrilled to sense history in the centre of modern city. ... more less
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- Also Known As:
- Olevi Residents Tallinn
- Olevi Residents Hotel Tallinn