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“A well positioned Hotel- but.......” 3 of 5 bubbles
Review of Hotel Imperial

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Hotel Imperial
Ranked #28 of 82 Hotels in Tallinn
Certificate of Excellence
Uttoxeter, Staffordshire
Level Contributor
165 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“A well positioned Hotel- but.......”
3 of 5 bubbles Reviewed August 1, 2013

If it was for only the Hotel position and the good quality breakfast, I would have given this Hotel a maximum grading of 'excellent'. The Hotel is within a 5 minute walk of the Old Town Square and right opposite Toompea. However the Hotel does not do what it says on the tin- air conditioning? What air conditioning? True that the public rooms and corridors felt cooler but this did not extend to my room on the second floor. I had to have the windows open all the time which was not too bad on a cool July evening in Tallinn but what that meant was that all sorts of animals with wings and fangs could come in and take a bite out of me and they did!!

Reception staff were hit and miss. The young man who checked me in at 1am was excellent but during the day, the staff were not so good. I had cause to complain that the wi-fi in my room was not working. The chap on reception took a look at his mobile phone and told me that it was working. I later complained again that it might well be working at reception but certainly not on floor 2. The receptionist then said that he would re-boot the router on the second floor and all was well thereafter.

I eat and drank in the Imperial bar on the first night and this was well appointed. However, I was the only person in the bar and there was one server who seemed to be covering the outside terrace, the bar and the restaurant and so service was slow- Maybe this was the reason that I was the only customer?

If I ever go back to Tallinn, I will look for a different Hotel.

  • Stayed July 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Davefel67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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434 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Surrey, England
Level Contributor
61 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed July 28, 2013

A 3 night stay in July. Good points - location, right on edge of Old Town and centre les than 10 minute walk. Room was a decent size & not badly decorated and clean. Receptionists helpful and friendly. Poor points - smell of sewage in bathroom, breakfast - poor quality, some odd things (carrot and cauliflower next to bacon and sausages). Lack of air. It does not have air con apart from a central vent that did not seem to be blowing out anything meaningful. Noise, having to have window open meant noise from street and pub garden with live music other side of side road meant it was noisy. This is now a tired hotel that needs updating and needs to improve the quality in some areas. If I was going to tallin again, would look for somewhere else to stay.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank chrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed July 22, 2013 via mobile

My parents and I stayed at this Hotel in July 2012 and, regrettably, we did not leave a review on Trip Advisor. Our stay, at this time, was nothing short of 'perfect' and when planning another trip to Tallinn our rooms were booked at the Imperial before our flights!

Yes, my expectations were high but we found the staff, service and amenities even better than last year! Our numbers increased to 8 this year (3 rooms) and between us nothing could be faulted. Comments from our group included 'Friendly staff', 'Great food', 'Perfect location' and 'We will be back!'

I did witness another quest complaining about the early morning street noise, but the staff handled the complaint in a very professional manner. On the matter of street noise, this may be compounded by the need to sleep with the windows open on warmer nights in order to offset the limited room ventilation from time to time.

Yes, we will be back!!

Stayed July 2013, traveled with family
Helpful?
Thank Adam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed July 6, 2013

We spent four nights here in June 2013. We had a room on the 2nd floor. It was a comfortable room, neat, tidy, reasonably sized with a view of the side lane and a garden of a church residence (at least that is what we think it was. We had no problems with noise or smells as reported from previous critics. Our only real enduring problem was that it has centralised air-conditioning which keeps the corridors nicely cool while the rooms remain too hot. We were present at reception when another tenant from the 3rd floor complained about this feature and was treated a little rudely for doing so. The routine ongoing maintenance left a little to be desired - one of the curtains was only half-hung, and obviously so, letting the daylight pour in. As duration between sunset and sunrise was only four hours this proved to be a real annoyance on our first night. Less obvious was the problem that the shower clamp was not working so the nozzle had to be used only by hand. We reported both these problems the next morning and, to the hotel's credit, both were corrected before we returned to our room later in the day. The regular front office staff do not start until 0900 and the night manager/attendant seemed to be unskilled of uninformed in some basic aspects. This is an area needing improvement.
Great breakfast offering with very considerate and attentive staff.. The hotel also features a "pubi" which provides good, reasonably priced meals and some fancy, hand-made chocolate offerings.
The hotel is well situated to the old city being on the boundary of the original city wall. In fact, contrary to the Lonely Planet guide, the best gateway in the wall is just behind the hotel, There are also two very reasonably priced coffee shop/bakeries opposite the hotel. Once you go into the old city you'll be offered a lot less for far more cost. Reception staff English language skills are just acceptable but care needs to be taken. Serving staff have excellent skills in this area.
We rate this hotel as a 3 mainly because tenants are unable to have any control over the temperature of their rooms and the centralised cooling was clearly deficient in the rooms. Its best feature is its proximity to the old city so I'd recommend it for tourists. For business, I'd choose elsewhere.

Room Tip: From the various comments, I'd recommend a room inspection, prior to confirming, if possible. It...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank WalkaboutAussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bathurst, Australia
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

We stayed 3 night in April 2013. Great location, easy walking distance to a huge variety of attractions. We had a junior suite located in the roof which was clean and tidy but would get a lot more room if they ditched the curtains which protruded into the room because of the angle of the ceiling. Amenities were very good. Restaurant had a good variety of food and breakfast was terrific.

Room Tip: There can be a lot of noise from party goes on their way home early in the morning so maybe request...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 777Fletch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Koh Chang
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 28, 2013 via mobile

Best location in old town, calm and beutiful. But the hotel did smell mold, everywhere... Breakfast was allright but coffee looked more like tea. Close to airport and nice hipster neigbourhood Kalamaja. Fine for a weekend.

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank JockeSweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yamba NSW Aust
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed May 13, 2013

This is not the cheapest hotel in Tallinn, but is still good value as it sits right at one of the main entrances to the 'Old Town'. There is an excellent breakfast and free wifi and the reception staff are all really helpful and knowledgeable. With the Old Town right on the doorstep it's a really convenient place from which to explore.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Yambatrippers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Imperial

Property: Hotel Imperial
Address: Nunne 14, Tallinn 10133, Estonia (Formerly Baltic Hotel Imperial)
Location: Estonia > Harju County > Tallinn
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Tallinn
#14 Family Hotel in Tallinn
#16 Romantic Hotel in Tallinn
#23 Luxury Hotel in Tallinn
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Imperial 4*
Number of rooms: 32
Official Description (provided by the hotel):
The hotel building is from 1877. It was erected against the city wall which is a late phenomenon in historical tradition. In the contemporary organization of the city it was strategically important from the perspective of protecting the city to leave a free space between the city wall and the buildings. The first data about the dwellings being built against the city wall states 17th century when the city wall started to lose its strategic importance over the bastions. No extensive reconstruction has been done in the building, but throughout times an attempt has been made to preserve everything historically valuable. On the second half of the 19th century, the building was owned by family von Stackelbergs. ... more   less 
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Also Known As:
Baltic Hotel Tallinn

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