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“Perfect hotel with cosy old world charm”
Review of Hotel Schlossle

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Hotel Schlossle
Ranked #14 of 86 Hotels in Tallinn
Certificate of Excellence
Reviewed December 8, 2013

We stayed one night at Hotel Schlosse as a birthday treat and I wish we could have stayed longer. It's in a brilliant location in a quiet part of the old town yet steps from the town square. It has a small boutique feel and the staff we're friendly and helpful despite not being able to check in early. Being winter the open fire place and candlelit dinner in the hotel restaurant was lovely, food was great and they had subtlety spread the word about my birthday so gave us a few nice extras. I would definitely recommend this hotel to anyone looking for great experience in Tallinn

  • Stayed: December 2013, traveled as a couple
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Thank Nicky874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blaubarde, General Manager at Hotel Schlossle, responded to this reviewResponded December 9, 2013

Dear Guest,

Very happy birthday to you once more! We could not be more happier you have chosen Hotel Schlössle as part of your Birthday celebration. It is our honer to have served you on this special day! Thank you for the great comments and greetings as we certainly hope to welcome you back for many more special occasions in your life.

Sincerely yours,

Mara Blaubarde

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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175 - 181 of 539 reviews

Reviewed December 3, 2013

We really enjoyed our stay here. The staff was very friendly and would stand up whenever we entered the lobby. They offered us a drink and small snack while we checked in. The room was very clean and quiet. We had plenty of space. It did get a little warm at night but nothing to keep one from sleeping. The food was very good and we had dinner here one evening and breakfast every day. The location is nice and most sites are a short walk away. I would definitely stay here again.

  • Stayed: May 2013, traveled as a couple
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Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blaubarde, General Manager at Hotel Schlossle, responded to this reviewResponded December 4, 2013

Dear Guest,

What a great comment! Thank you very much for such nice feedback. Our team was very happy to hear how much you have appreciated your stay with us and that you certainly would come back again. There is no better reward to anyone working in hospitality industry then happy and satisfied guest. Have a nice upcoming holiday season and we hope to welcome you back soon.

Best regards,

Mara Blaubarde

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013

The hotel service is excellent, staff really friendly, very clean, and beautiful atmosphere. Right In the middle of the city center, excellent location. Very comfortable rooms. You can go to the sauna in the mornings, that has lovely location underneath the ground, like in a cave. Breakfast really nice. If you go to Tallinn, do not doubt to stay at this hotel. We will go back for sure!

  • Stayed: November 2013, traveled as a couple
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Thank Adri3112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blaubarde, General Manager at Hotel Schlossle, responded to this reviewResponded November 27, 2013

Dear Guest,

Thank you very much for the lovely comment in regards to your recent stay at Hotel Schlössle. It is our pleasure to hear how much you have enjoyed your stay with us. I will pass your greetings to our staff who will be certainly encouraged by your remarks. We hope to see you back soon.

Best regards,

Mara Blaubarde

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Reviewed November 15, 2013

Service, location, furniture, atmosphere belongs to the best standards in Tallinn. I have stayed there twice and always in the garden house room no 19, which is topic for potential ghost activity. Indeed this room is very, very cosy, but the feeling inside is different then in another hotel rooms I have been. Cant explane, but this absolutely nothing bad. This room I can recomend for persons who believe in paranormal things. Something happens there sometimes...

  • Stayed: November 2013, traveled as a couple
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Thank Jaarman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blaubarde, General Manager at Hotel Schlossle, responded to this reviewResponded November 18, 2013

Dear Guest,

What a great comment! Room 19 indeed is a special room and many of our guests love to stay there. For many years now Hotel Schlössle, frequently referred as medieval mansion, has a tail of haunted room where ghost at times moves the furniture. Only rests to say, that sometimes mystery indeed can have it's ways that no one can explain...

Thank you very much for the lovely greeting and compliments in regards to your recent stay at the hotel. We hope to welcome you back to room 19 very soon.

Best regards,

Mara Blaubarde

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

Definitely a 5* hotell in a hundreds years old building with beautiful interiors and nice atmosphere. The staff was welcoming, polite and very friendly. We had a superior room, and the room service was excellent with morning and evening cleaning. Breakfast was a beautiful moment with good food partly serviced to a table. The hotel was full of perfect details: flowers on tables at halls and stairways, fresh-pressed juices and delicious cheeses and fruits for breakfast, ipad in a room, welcoming tee or coffee, chockolate and bottle of mineral water waiting on the bed table in the evening etc. The bed was nice to sleep, no any noise during nights. The location is great in the old town of Tallinn. I warmly recommend this hotell for romantic, relaxing and high quality overnights.

  • Stayed: November 2013, traveled as a couple
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1  Thank haleni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blaubarde, General Manager at Hotel Schlossle, responded to this reviewResponded November 13, 2013

Dear Guest,

It was great pleasure to have you stay with us. We can not thank you enough for such generous comments in regards to your recent stay at Hotel Schlossle. Your eye for the detail is truly exceptional. I will forward your warm greetings to all of our team as they love to hear how much our guests have enjoyed their stay. Thank you very much and we hope to welcome you back soon.

Best regards,
Mara Blaubarde

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Reviewed October 28, 2013

Friendly and welcoming staff! A very comfortable hotel with lovely rooms in an historic building in the centre of the Tallinn old town. During the cold seasons the open fire in the restaurant is lovely. I am a regular visitor and find the central location in the old town perfect for sightseeing as well as business meetings. Hotel car plus driver is also a great service for arranging a pick-up/drop-off to the airport.

  • Stayed: October 2013, traveled solo
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1  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blaubarde, General Manager at Hotel Schlossle, responded to this reviewResponded November 6, 2013

Dear Guest,

Thank you very much for the nice comments and pointing out highlights of your stay. Have to agree that open fire in the restaurant is very lovely indeed. Many of our guests feel the same way and we are certainly looking forward to see you soon!

Best regards,

Mara Blaubarde

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

Planned romantic trip to Tallinn and decide to go 5 star hotel where we have been years ago, probably most expensive and situated at old town.
Booked throw internet Junior suite to have room and pre-booked also sparkling wine and transport included from harbour.

I arrived to harbour, driver waiting with sign and had nice drive with limousine to hotel, there had friendly welcome by doorman, or what could call Anthony who also fixed problems at room, took orders, showed sauna and carry luggages, Anthony was excellent and made us feel welcome. Also receptionist Diana step up from staff and restaurant waitress, overall young staff did their job, expect second morning workload was probably too much, forgot our order for warm plate and very tight feeling made morning breakfast not so pleasant, felt like disturb them when asked where is our food or third time asked can get bread, butter runout, wasnt make anymore problems so we manage without, Sunday breakfast was bad start for morning, reception when chekout felt strange, have to stand front of desk and staff tried to stand and sametime tried to work with computer, also when arrived its clomsy way to do all check-in, have to speak loud from far, okey got coffee when arrived but check-out when we waited this process and taxi half hour sitting there it made sunday after bad breakfast even more unpleasant.

Room was ok, nothing to see outside, backyard, Friday Anthony fixed broken lamp, Saturday Anthony was there too when came electricity problem, coffee machine, tv, dvd, minbar where too much for 1 socket, minibar burned and broked, when I told this at chekout, they didnt understand or cared, didnt even apolizige problem, this could expect when its 5 star hotel.

Had sauna Friday, its outside, difficult stairs, there shower didnt stayed on place, but Anthony fixed that too....

overall comfortable bed, nice dinner area with old building feeling, expensive but good food, but breakfast, sunday morning egg benedict were joke, never saw that kind thing, salad and bacon slice on side of plate, then bread piece and top egg, just white egg, sauce didnt taste... Saturday totally different and tasty egg benedict made correct way also saturday morning totally different service, friendly and made you special as these prices should... but all kind small stuff, broken minibar, bad breakfast, halfhour just waiting taxi... average feeling, shame we looked forward a lot this trip and when travel about 3-4 time per year to Tallinn, thought that this is place where visit again and again.. and had nice memory from past.

Lounge at basement has nice fireplace, night time its like disco with dj, area of hotel are peaceful, but very near centre of old town and walk distance of everything

  • Stayed: October 2013, traveled as a couple
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1  Thank Jimmy2712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blaubarde, General Manager at Hotel Schlossle, responded to this reviewResponded November 7, 2013

Dear Guest,

Thank you for taking the time to tell us about your stay at Hotel Schlössle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Never the less concerns you described comes as a surprise, as we constantly train our employees to provide same quality service in regards to every aspect of the hotel operations.

However I am glad to hear Anthony has been very helpful. He is indeed great member of our team.

At Hotel Schlössle, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,

Mara Blaubarde
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Schlossle

Address: Puehavaimu 13/15, Tallinn 10123, Estonia
Location: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Tallinn
#6 Romantic Hotel in Tallinn
#7 Family Hotel in Tallinn
#14 Luxury Hotel in Tallinn
Price Range: $171 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Schlossle 5*
Number of rooms: 23
Official Description (provided by the hotel):
RE-OPENING ON 1ST OF JUNE 2016 The Schlössle Hotel can be found on Holy Spirit Street, with its picturesque cobblestones, numerous historic storage buildings and merchant houses dating back to the 13th century. The Schlössle Hotel, is steeped in history and over the centuries has seen numerous owners, among them members of Tallinn's most distinguished patrician families. Located between the old harbour and the Old Town Square, it offers a prime location to explore Tallinn and a city today classified as a UNESCO World heritage site. The luxury five star Schlössle hotel reflects its unique history with lots of original features in its elegantly appointed bedrooms, public areas, all combined with the latest technology and comfort. In the hotels gourmet restaurant you can discover cuisine reflecting the best of Nordic culinary traditions, and if you are just looking for a casual drink or a private event the Suite lounge in the historical cellars offers the perfect cosy atmosphere. During the summer months the hotels opens its romantic external courtyard terrace, with live music every evening. A member of The Leading Hotels of the World. ... more   less 
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Also Known As:
Schloessle Hotel Tallinn

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