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“Ugly smell in appartment”

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OldHouse Apartments
Ranked #6 of 123 Specialty Lodging in Tallinn
Certificate of Excellence
Reviewed September 20, 2011

We stay 3 days in the apartment Vene II second floor against the Church in the beginning of August 2011. Price 340€. Two bedrooms (one very big) one living room, kitchen and batchroom. Furniture was on the first view modern but on the second one slight run down (but no nightmare).

There was a very strange odor coming from the bathroom. Even aerate solved the smell temporary. We informed the house service and on the second day a friendly lady treated the bathroom and drains with chemicals. The result was the smell of sewage and chloride whereas the sewage dominated after time.

Second complain: After two days and nights where we couldn’t use the living room and Kitchen because of the odor, the house service fixed the problem and we had a final night without odor smell disruptions.

There was a letter on the table with their apologies and a bottle of house wine and chocolate with expired best before date! Even a promise to get a special rate at the next stay was offered! (How many visitors are coming twice to Tallinn?)

I tried to catch the manager to get a price discount because of two horrible days during our stay in the flat. Personal nobody was available on the check out day. I tried to get a feedback by mail two times without any answer.

Therefore, my judgment was negative. The staff on the reception was very helpful but the behavior of the management 100% unacceptable.

  • Stayed: August 2011, traveled with family
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5  Thank ard_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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282 - 288 of 437 reviews

Reviewed September 13, 2011

The appartment we got had one big room and one small room with queen size beds in both.
Standard was okay, and had most of what we would need both in kitchen and in living room.

The big dissappointment was the bad smell of sewage in the appartment. We needed to let the cold water run constantly when staying in to make the smell go away/better and be able to use the apartment. The minute we stopped the water, the smell came back.

Don't know if this was due to sewage problems in the apartment/building or old town...but it kind of puts down the exitement a whole lot!

Our aparment was straight accross the street of St.Nicolas church and had some church bell noise now and then...=)

- The thought is good, the quality is okay, the smell is bad. -

  • Stayed: September 2011, traveled with friends
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4  Thank TravelerHelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2011

I stayed for 2 nights in Raka 3 and I was mightily impressed with the quality, workmanship, cleanliness and character of this property. Tallinn is a first class destination with an amazing array of atmospheric restaurants with imaginative menus and Old House is right in the centre of the best that Tallinn can deliver. Believe me, I have no association with this establishment, but I had not realised how nice it was actually going to be. I loved the ancient uneven creaky staircase leading up from the stone cellar which is the reception, but when you get inside it is all very bright and cheerful, with a lovely beamed ceiling. Everything was supplied, from sugar, salt, pepper, ground coffee, tea, washing up liquid, sponge, washing machine powder, dishwasher tablets, air freshener, but no harm to bring a spare toilet roll. You can buy decent wine at a fair price from reception. There is a 24 hour shop nearby for the couple of essentials you might need. Cleanliness is impressive too, the place is spotless to a fault. Tallinn Airport is a pleasure to use, with only 14 gates and tons of good shops and eateries.

  • Stayed: September 2011, traveled solo
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2  Thank DublinFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2011

We stayed in the apt w sauna. It was clean, tastefully decorated, spacious (2 adults, 2 kids) and came with a fully equipped kitchen! I liked it so much we extended our stay. The very helpful staff arranged our ferry rescheduling. There are apts facing the street (noisier) and apts facing an inner courtyard. You cannot beat the location in Old Town. And it feels very safe. The only downside is you access the apts via a narrow, old, wooden spiral staircase so it will be difficult with small children or the disabled.

  • Stayed: June 2011
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Thank HuiBs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2010

Very nice rooms in a great location. A few minor complaints concerning lack of equipment in the kitchen (you have to boil your breakfast egg in a massive spaghetti pan and eat it out of the vodka glass) and the loudest central heating I've ever heard which unfortunately broke for two nights during winter. The contract states that the hotel is not responsible for the heating and water supply if the problem is caused by the heating or water supplier which seems extremely bizarre but may explain why we didn't receive the slightest apology and made to feel like they were doing us a favour by trying to get it fixed (which they didn't anyway).

Most of all, the 'house rules' certainly don't make you feel welcome. Luckily we didn't break any of them, but among them are: 200 euros 'compensation' for the use of neighbours' doorbells to enter, 500 euros for holding a party in the apartment, 100 euros for smoking, 200 euros for bringing a pet without informing first, 200 euros for loss of keys(!!!). There was also a sign on the door warning us that use of furniture on the roof terrace without plastic coverings would attract a 300 euro fee! Some of these are reasonable, but the 'compensation' you are forced to agree to upon taking the apartment is completely disproportionate and would prevent me from staying here again.

The two bedroom apartment we were in was very open plan with no door between the upstairs sleeping area and the downstairs sleeping/kitchen area. This is fine for family but if you are two couples you may want to double check that the rooms are separate.

Good value modern accommodation in the heart of the old town, just be careful how you treat the sun loungers!

  • Stayed: November 2010, traveled with family
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1  Thank irgendeine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2010

Family apartment RaKa 4, Rataskaevu 16.

The service in reception was excellent and polite. Apartment RaKa 4 was very, very spacious with large living room incl. kitchen corner, two sofas, dining table for 6, fireplace, two nice bedrooms and very clean lavatory with sauna and washing machine. Kitchen was fully equipped excl. microwave.
Location was superb, ~200 m from Town Hall.

Liked best: Apartment, location, service.
Liked least: One threshold in front of lavatory. :)

  • Stayed: October 2010, traveled with family
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Thank AnteroFin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2010

We stayed in Rüütli apartment and it was just beautiful. The rooms are very nicely decorated and the apartment is well equipped. The location near Niguliste church, on the top floor is great.

  • Stayed: May 2010, traveled with friends
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Thank FINUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about OldHouse Apartments

Address: Rataskaevu 16, Tallinn 10123, Estonia
Location: Estonia > Harju County > Tallinn
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites
Hotel Style:
Ranked #6 of 123 Specialty Lodging in Tallinn
Price Range: $64 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — OldHouse Apartments 4*
Number of rooms: 28
Official Description (provided by the hotel):
"OldHouse Apartments“ provides serviced guest apartments for short-term rent in the heart of Tallinn Old Town. We have a wide selection of 29 individually designed standard and luxury apartments, all located in the Medieval Old Town with saunas, Jacuzzis, fireplaces, balconies and views to Town Hall Square. All the "OldHouse Apartments“ are covered with free Wi-Fi internet. Our apartments are a great alternative to a hotel, offering you more privacy, independence and space. Extras: Free parking and breakfast. ... more   less 
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