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“Superb Hotel and great staff”

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Ramada Hotel and Suites Vilnius
Ranked #15 of 88 Hotels in Vilnius
Certificate of Excellence
Dublin
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Superb Hotel and great staff”
Reviewed January 7, 2014

We booked this hotel for a Mini Honeymoon. From the moment we arrived until the moment we left we could not have been treated better by the staff. They were all universally friendly and helpful. We booked a Junior Suite and without doubt it was the nicest room we have ever stayed in. It was spacious yet cosy and oh so comfortable. The food in the restaurant was also truly exceptional. From the point of view of price, quality of accommodation, proximity ro everything, staff helpfulness, cleanliness, food, value for money and overall experience I would recommend this hotel to everyone.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lucozdekid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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527 reviews from our community

Traveler rating
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    38
    19
    15
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Kiev, Ukraine
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 30, 2013

Stayed 13 nights, 15.12-28.12 with my family.
Satisfied! As usual) Definitely will come again.
Very nice new lounge - the choice of whiskey is really good!
Cosy good room, good meal, good service!
Very thankful!! ))

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dyachenko K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarolisRamada, Guest Relations Manager at Ramada Hotel and Suites Vilnius, responded to this review, January 2, 2014
Dear Dyachenko K
Thank you so much for your review concerning the stay at Ramada Hotel & Suites Vilnius.
It is our pleasure to know that you enjoyed being our guest and we hope to be of service to you in the future.
Wishing you a happy New Years. May it be all that you hope it will be! All the best
We will be looking very much forward to welcoming you back to RAMADA Hotel&Suites Vilnius!

With my best regards,
Karolis Pauliukaitis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 4, 2013 via mobile

Located in the old town, two minutes from the Town hall and the Gate of Dawn, ten minutes walking from the railway station. Nicely decorated inside, with a lot attention to detail. The staff is excellent and the service is perfect. Reccommend it as a place to stay in that beautiful city.

Stayed December 2013, traveled on business
Helpful?
1 Thank simank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarolisRamada, Guest Relations Manager at Ramada Hotel and Suites Vilnius, responded to this review, January 2, 2014
Dearest Guests,

Thank you so much for your stay at our hotel and the wonderful review.
Please be aware that your feedback is extremely important to us in improving our services in the best possible way.
Wishing you a happy and magical New Year. We hope it brings you lots of joy and happiness. All the best.
We will be more than glad to welcome you back to our hotel!

With my very best regards,
Karolis Pauliukaitis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vilnius
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 28, 2013

It seems they treat nice only presidents there, the other normal people are treated like cattle. They can scream and embarrass you in front of the other people or tell you that no one can be in the lobby because some vip person is staying in the hotel. As if you are not a human beeing! Better stay away from this hotel and don't embarrass yourself.

Stayed November 2013, traveled on business
Helpful?
2 Thank travellerVilnius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haywards Heath, United Kingdom
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 18, 2013

Very impressed with the all the staff across the hotel from the cleaners, bar staff, reception and all other staff I came across. Staff were so attentive and friendly and made me so welcome. The room and bathroom were spotless. I would 100% recommend this hotel and I certainly will use this hotel again the next time I travel back to Vilnius.
I didn't get to use the wet facilities or the gym so I cannot comment on those.
The restaurant food was amazing and again the staff there were perfect also.
I received 5 star service from the moment I arrived and nothing was too much trouble.
Sandra.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theStones123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarolisRamada, Guest Relations Manager at Ramada Hotel and Suites Vilnius, responded to this review, January 2, 2014
Thank you very much for your feedback. We are so delighted to hear that you had a great stay at our hotel and hope to be of service to you in the future.
Thank you for leaving your wonderful review and if we can be of assistance to you, do not hesitate to contact us!
Wishing you a happy and magical New Year. We hope it brings you lots of joy and happiness. All the best.

With my best regards
Karolis Pauliukaitis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia
Level Contributor
77 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 10, 2013

Only one night at this hotel but the room and the breakfast were very good, the location ideal for walking into the old town, the bar busy but fun and all the staff were effeicient and friendly. I do lots of travelling so always look for gym/fitness facilities. I do not consider 3 cardio machines, 2 of which were not fully servicible, and a small multigym in a small room to be acceptable for a property of this grade. No towels and water but no cups did not help. This detracted from what could have been a very good stay.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnolia, Texas
Level Contributor
97 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed November 1, 2013

One of the challenges of reviews is that its based on limited experiences usually.

Had I written this review after my first stay, I would have said "Wow, what amazing rooms". I attached a photo showing that on my first stay here, I was given an impressive large room that was well decorated. I then had a second stay here a few days later and was given a much smaller room typical to what others have reported here. That room was also next to the stairs and I got a bit more noise than in the first.

As noted, the location is reasonably convenient to the old town. The location is near the town hall and some of the historic buildings. It is also easy to walk down to other sights. Of course you have to walk back up but the incline was not difficult.

I used the wireless internet service and had no problems. The staff was friendly and they served a good breakfast. I chose to eat dinner outside of the hotel so can't comment on the restaurant.

For my second stay, I arrived early in the day and my room was not ready. I left my luggage and returned later in the afternoon. My room was still not ready, but they were very apologetic. They gave me a free drink in the bar (in addition to the one they give at check-in) and later brought a bottle of water to my room.

Check out was simple and they had my bill prepared and ready to go.

So while as I stated at the start of this review, a single or in this case 2 stays isn't sufficient to really have a full experience of the hotel, I would say you would be comfortable here.

Room Tip: They seemed to pre-assign rooms so be sure to make any room requests when you book.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TxLonestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarolisRamada, Guest Relations Manager at Ramada Hotel and Suites Vilnius, responded to this review, November 6, 2013
Dear Guests,

Thank you so much for the elaborate review regarding your stay at our hotel.
We are glad that you enjoyed the stay and services provided by our personnel.
Please know that your comments will be addressed and considered.
We are looking very much forward to welcoming you back to Ramada Hotel and Suites Vilnius!

With my best regards
Karolis Pauliukaitis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Hotel and Suites Vilnius

Property: Ramada Hotel and Suites Vilnius
Address: Subaciaus str. 2, Vilnius 01127, Lithuania
Location: Lithuania > Vilnius County > Vilnius
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Vilnius
#12 Luxury Hotel in Vilnius
#12 Family Hotel in Vilnius
#17 Romantic Hotel in Vilnius
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Ramada Hotel and Suites Vilnius 5*
Number of rooms: 55
Official Description (provided by the hotel):
Ramada Hotel & Suites Vilnius - the leading hotel of Lithuanian hospitality industry, is the perfect choice for a relaxing vacation or a successful business trip. Hotel presents its guests blend of comfort, style and individual design. All fully equipped and air-conditioned rooms and suites offer guests high-speed internet, direct-dial phone, in-room safe, bathrobe and slippers, tea and coffee making facilities, iron and ironing board, mini bar and hairdryer. ... more   less 
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Also Known As:
Ramada Vilnius Hotel Vilnius
Vilnius Ramada

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