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“First Class”

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Kempinski Hotel Cathedral Square
Ranked #2 of 88 Hotels in Vilnius
Reviewed May 17, 2013

A first class hotel, well staffed and ideally located. Vilnius is the region's best keep secret and the Kempinski just made it better. Warmly greeted on check-in the reception staff is efficient and personable. Housekeeping is neither seen or heard but extremely efficient. The rooms are spotless.
There is a good selection of English TV channels. However it would be nice to have a US based alternative to CNN.

Room Tip: I opted for the backside. No noise heard...
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  • Stayed: May 2013, traveled on business
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1  Thank rowca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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492 - 498 of 749 reviews

Reviewed May 12, 2013

Perfect location, nicest, most attentive and helpful front desk staff ever. Great, large room. Very upscale all the way around. Great selection at breakfast and good restaurant for lunch or dinner as well.

Room Tip: While the Cathedral side probably have the best views, there can be some noise from the street. Not...
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  • Stayed: May 2013, traveled with family
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Thank spixton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2013

The hotel is a shining star in a great location. The staff were extremely friendly and helpful and tried their hardest to correct problems as they came up. Unfortunately, there were problems, not big ones, but enough small ones that they distracted from our getaway. The front desk was very helpful on checkin by recommending a room at the back of the hotel due to road construction in front road. This was great. The room was very clean the entire stay and we tipped our chamber staff well. Unfortunately, the central a/c does not work at night and when we opened the room windows, we had loud noises from the area and cigarette smoke from other guest rooms coming. We had trouble getting comfortable and sleeping well. The first days tour (booked 3 weeks in advance thru hotel) was a big fiasco as the tour guide did not show up. We had to wait 4 hours but it was off/on for 3 of those hours. The hotel did a great job scrambling to find us a new guide (Marius Galadauskas) and the hotel did comp our dinner as an apology. When we ordered dinner from room service, the person repeated our order and room number and name to confirm but yet after 50 min the order had not arrived. When I called to check, they had taken it to the wrong room who rejected it, but the staff did not follow up to find out which room did not get their meal! They only started remaking the order when I phoned so we had to wait another 30 min. Again, they offered us a comp glass of prosecco which was nice. Overall, a great location but hotel needs to followup with staff training and selection of tour operators.

Room Tip: Select a room at back of hotel until the construction is complete on the road in front of the hotel...
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  • Stayed: May 2013, traveled as a couple
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1  Thank Brad G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justina K, PR Coordinator at Kempinski Hotel Cathedral Square, responded to this reviewResponded May 16, 2013

Thank you for taking the time to share your comments on Tripadvisor. First of all we would like to thank you that you have chosen our hotel for your Vilnius stay and thank you for your praise on our hotel, its location and friendliness provided by our staff. With regards to the tour guide company, we are sorry to read what has happened but we would like to assure that we will take all the necessary steps to revise the tour guide company in order to provide consistent service to all our guests. With regards to the Room Service, additional training will be provided to our personnel to ensure high standards of our services. We hope to have the opportunity to welcome you back to our hotel soon and would like to assure you of our best personal attention to your future stays at the Kempinski Hotel Cathedral Square. Please count on our team to assist your next stay at Kempinski Hotel Cathedral Square.

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Reviewed May 11, 2013 via mobile

A beautiful place with the very best service! Highly recomended. Great fasilities and the hotel is located right by the old city of Vilnius. Right outside you van easily get a cab or take the sightseeing busses.

  • Stayed: May 2013
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Thank AndrewMagnus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013

We stayed at Kempinski in March for a couple of nighs duing weekend. I must say that this hotel is FANASTIC! Everything from Reservation process till check-out was of top-high standards. We arrived approximately at 10 pm after long drive, I ordered room service straight away with some dishes which needed preparation and my order was withing next 5-7 minutes - perfectly served and very tasty - I was surprised as usually it takes at least 20 minutes. Hotel rooms are ideally furnished, with bed you-will-die-for it was so soft, so you fall asleep as baby and do not want to leave it. They offer healthy breakfast in a cosy restaurant on a ground floor. All staff is very professional and does outstanding job in satisfiying and anticipating guests needs. Unfortuately we have not tried SPA, but I would love to upon my next return to this wonderful property. Well done and Kempinski becomes one of my favourite chains now.

  • Stayed: March 2013, traveled as a couple
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2  Thank Felix1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013

My wife and I stayed two nights this April. Beeing Norwegians this hotel gives great value for money.
From check in to departure, flawless service.
Breakfast buffet offered anything we wanted, including sparkling wine.We had dinner and lunch outside the hotel.
Spa area is great. New, clean and calm. Had 4 hours Spa, and the girls are very professional and caretaking.
Location also superb.
No doubt we will comeback to Kempinski

  • Stayed: April 2013, traveled as a couple
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Thank THANorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2013

we had been very much impressed by the reception, great check in , very attentive to our little one as well, room was very good, we very much appreciated the baby cradle and all the amenities for the baby, also other amenities, towels, linen, bathrobe real 5* level,
good, small spa center, unfortunately we had no time for treatments, but nice pool, good Finnish sauna, high class cardio equipment,
room service and breakfast I would have expected to be a bit better, but for lunch service was attentive and food very nice, we love Vilnius as the price - value is always given
check out efficient, very attentive to details, we had forgotten some things in our room for our child and got it back when we picked up the luggage, well done
we really can recommend the hotel for romantic travel as well as business

  • Stayed: April 2013, traveled with family
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Thank AH1908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Cathedral Square

Address: Universiteto g. 14, Vilnius 01122, Lithuania
Phone Number:
Location: Lithuania > Vilnius County > Vilnius
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 88 Hotels in Vilnius
Price Range: $199 - $523 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Cathedral Square 5*
Number of rooms: 96
Official Description (provided by the hotel):
Luxurious and elegant Kempinski Hotel Cathedral Square is truly a distinctive and individual hotel experience in the very heart of Vilnius. Relax, enjoy and find yourself surrounded by refinement at one of our 96 rooms and suites overlooking spectacular views over the Cathedral Square and Old Town. The hotel features contemporary Le Salon Bar & Lounge, refined and elegant Telegrafas Restaurant, Kempinski The Spa offering relaxation and treatments, 6 fully equipped meeting rooms. ... more   less 
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