Stayed at the hotel for 4 nights in June and had both positive and negative experiences. In terms of the positive, the location was great and the hotel had a nice atmosphere. Most of the staff at the front desk were very helpful. The breakfast was made to order and great and the hotel has laptops free of charge to guests. complementary fruit and water are also provided in the rooms.
In terms of the negatives, the single room very small, so much so that i kept hitting my leg on the bed. this was more of a problem because the frame of the bed extends too far out and so it makes it easier to walk into. This is a problem in a very small room.
While most of the front desk staff were very helpful, others were not. When checking out i had a problem with the rate that I booked the room at and the person working at the desk at the time was not at all helpful and was actually rather rude. The matter was not settled and I was told to send an email to the hotel. I did this over 2 weeks ago and still have not heard back from anyone.
This lack of response and poor service is not really acceptable to me for a 4 star hotel and so I doubt i would go back or recommend it. there are other 4 and 5 star hotel in Vilnius that would probably be a better choice.
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- Also Known As:
- Shakespeare Hotel Vilnius