There seems to be a theme going on with the Old Market Apartments concerning the maintenance of their properties: on the day of our arrival we received a text message saying that the apartment we originally booked has technical problems and we would have to stay in an alternative on Sopeno Street.
This turned out to be a dreadful place in a grotty area. We originally inquired for an apartment from this website:
But during the email conversation it seems like they were referring to a completely different place all-together - which we didn't realise because we did not double check the exact address they quoted for. We wanted to stay in a nice, clean and stylish apartment in the center of the old town, instead we were put into this one (The one in the first image, which wasn't even displayed on the website I looked at):
It does not look too bad on the pictures but in reality it's a dark, charm- and comfortless place close to the train station very obviously equipped in the cheapest possible way. The noisy traffic outside would have prevented us from getting any sleep - if the fridge in the room had not have been even louder. We could not take a shower because the water from the shower head went everywhere (literally to the ceiling) except from where you would want it to go. The table in the picture is made out of old postage rolls and more than half of all light bulbs in the room weren't working.
They did offer a "discount" of 5 euros initially because we were unhappy with our accommodation. We arrived too late in the evening in order to change our situation, but after a very disappointing start to our Vilnius visit, the next day we found an amazing newly refurbished and perfectly located 1 bedroom apartment in the old town for the same price - and immediately left.
We notified old market apartments about our departure and were even asked whether anything wasn't quite all right. I guess they never spent a night in their own apartments otherwise this is quite a surprising question. We notified them about the grievances but they so far haven't come back to us and we weren't even offered a partial refund.
I'd summarize their trading practices as "misleading advertising" and would warn everyone to stay away from this company if you want to have an enjoyable stay.
- Official Description (provided by the hotel):
- Old Market Apartments stylish, cozy, comfortable and modern apartments for short and long stay. Fully equipped for your leisure, business and relaxation. You can get the transfer from the airport or bus/train station for extra payment. ... more less