We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel or Night Club?”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Best Western Santakos Hotel
Ranked #8 of 28 Hotels in Kaunas
Certificate of Excellence
Reviewed October 3, 2012

We returned to this hotel having stayed there nine years ago. The rooms are great, especially if you request and pay for a "suite." This trip the room quality was still good but on our second night a loud band began playing around 9:pm and didn't stop until after 3:am. We called to complain and were told that the band would stop at midnight and there was nothing that could be done about the noise. After a miserable night of not sleeping, we complained again about the fact that we couldn't sleep because of the extremely loud music that was so loud we could feel the vibration from the drums. We got a perfunctory "sorry" and were told that there was nothing the hotel could do about the band playing since the restaurant area was rented out for a private party. We were also told that many guests had complained about the noise. There was no offer of compensation for a ruined night of sleep or any other type of consideration provided to the guests who paid to sleep in a hotel and not a night club. The hotel's management is to blame for letting this happen in the first place and for not intervening the moment complaints starting coming in to the front desk.

We would never stay at the hotel again and warn others that the hotel's management will not ensure that you have an enjoyable experience if it means giving up extra revenue from a private party. It is not worth the risk to stay at such a hotel.

Room Tip: If you choose to risk a stay at this hotel, get a suite in the new part of the property and on a hig...
See more room tips
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chicagoans1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inga K, General Manager at Best Western Santakos Hotel, responded to this reviewResponded October 9, 2012

Dear Guest,
Thank you for your feedback. I am very sad to learn about the noise from the restaurant, about the indifference and lack of competence of our staff... I am very sad to learn that your problem was not understood and not addressed in time, I really apologize for that.
We could have solved your problem easily upgrading you to another room. I understand your experience at our hotel was not one of the best and i trully hope we will have an opportunity to show our best service on your next trip to Kaunas.
Please do not hesitate to contact me personally should you need any further assistance or help planning your next trip.

BEST regards,

Inga Kerbelyte
Managing Director
BEST WESTERN Hotel Santakos
inga@santakahotel.eu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (362)
Traveler rating
Traveler type
Time of year
Language

145 - 151 of 362 reviews

Reviewed October 1, 2012

We stayed at his hotel for 3 nights in September and loved Kaunas, the hotel is in a great location right between the new town and the old town.

We got the number 29 bus from the airport for about 50p per person!! Tip is to get off when you see the beginning of Walking Street and look to the left with the bus behind you and there is an archway to walk through to the hotel (it is signposted).

Breakfast at the hotel was just ok but when in Lithuania and all that!!

You can get good quality food in both the old and the new town and to be honest compared to the UK you will struggle to spend your money as everything is so cheap! We had a few nice meals and the local beer is nice.

We went to the War Museum which was quite interesting and also visited Kaunas Castle, all in all I would recommend Kaunas to anyone who wants a good quality, non touristy few days away.

We agreed a price with the hotel for the taxi back to the airport for 60LTS but when we arrived at the airport the driver wanted 70LTS so I would recommend confirming the price with the driver before you get in to avoid any confusion especially with the language barrier.

Room Tip: We had a balcony overlooking the courtyard which was nice, room number 315
See more room tips
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Nicobobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inga K, General Manager at Best Western Santakos Hotel, responded to this reviewResponded October 4, 2012

Dear Guest,

thank you for your review. By telling us what you liked you are helping us deliver a superior experience for you and other guests. We hope you will come back and se us again soon.
Wishing you a lovely day!

BEST regards,

Inga Kerbelyte
Managing Director
BEST WESTERN hotel Santakos
inga@santakahotel.eu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

I rate this hotel very high. Not because of rooms or service, but because of kind people working in this nice hotel. They were very polite and always with smile on the face ;) Especialy barman was great ;))) Hotel itself is nice, room was OK, just shower was licking. Hotel is situated in the quiet street in an inconspicious house next to main street. Town is not so big, so you dont need taxi to move up and down ;) We saw all the town in one day ;) People in Kaunas were very fiendly and helpfull. We recomand to visit restaurant Bernelju uziega. Its not in main street, but they cook delicious Lithuanian food!!!

  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lucia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inga K, General Manager at Best Western Santakos Hotel, responded to this reviewResponded September 26, 2012

Dear Guest,
thank you for writing us what you liked about your stay at the BEST WESTERN hotel Santakos. On behalf of our entire team, I'd like to thank you for your kind and warm words.
We'd love to see you again at our hotel!

Wishing you a lovely day,

BEST regards,
Inga Kerbelyte
Managing Director
inga@santakahotel.eu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2012

Central location, efficient check in, suite better than expected.
Europa Restaurant had a great choice I had Beef Wellington cooked to perfection.
The beer snacks were equally as good and helped soak the draught local beers up.
All prices were very competitive.
Out door patio came in handy during the day and early evening.
One criticism - only there 3 days but heard all their background music at least 4 times.
Would definitely go back if I ever return to Kaunas

Room Tip: Worth paying the upgrade for a suite
See more room tips
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marco060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inga K, General Manager at Best Western Santakos Hotel, responded to this reviewResponded September 23, 2012

Dear Guest,

thank you for your review regarding your recent stay at the BEST WESTERN Hotel Santakos. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future.
We hope you will come back and see us again soon.

Have a great day!

BEST regards,
Inga Kerbelyte
Managing director
inga@santakahotel.eu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2012

Nice hotel, well palced in old part of the city, quiet rooms, problems with parking, breakfast could be better. Reception is pleasant. It is typical Best Western standard what means that if You dont know any hotel in the area and You will chose Best Western You can be 80% sure that You will spend good time.

  • Stayed: September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JacekBJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inga K, General Manager at Best Western Santakos Hotel, responded to this reviewResponded August 19, 2012

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +370 37 302 702.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Inga Kerbelyte
Managing director
BEST WESTERN Santakos Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2012

This hotel is very nice in a great city. Lots of history, and very nice folks live here. The Best Western is an old hotel however very nice decor. The hotel does not have air. The hotel brought in two fans which made the hotel very pleasant. The breakfast is in the bottom floor and has outside seating. Very nice place to stay. Old town is nice however does not compare to the main cities.

Room Tip: I like the top floors for air circulations, the hotel does have an elevator.
See more room tips
  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dennis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inga K, General Manager at Best Western Santakos Hotel, responded to this reviewResponded August 6, 2012

Dear Guest,
thank you for your kind feedback!
We'd love to accommodate you at the BEST WESTERN Hotel Santakos again.

Kind regards,
Inga Kerbelyte
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2012

Nice comfy hotel. A safe option if you're looking for a carefree stay in Kaunas. The list of provided services is looong, only bad thing I encountered was that the advertised pool/sauna only was available free for hotel customers during breakfast hours. Barely four stars by international standards but a very good choice in this town. I could definitely return!

  • Stayed: June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Per D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 10, 2012

Dear Mr. Per,

thank you for your kind feedback. Please know that we are taking your feedback to heart and focusing on improving.
Have a great day!
Best regards,
Inga Kerbelyte
Managing director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Kaunas hotels
0.3 mi away
Kaunas Hotel
Kaunas Hotel
#4 of 28 in Kaunas
388 reviews
0.8 mi away
Park Inn by Radisson Kaunas
0.3 mi away
Kaunas City Hotel
Kaunas City Hotel
#3 of 28 in Kaunas
295 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Europa Royale Kaunas
Europa Royale Kaunas
#6 of 28 in Kaunas
183 reviews
0.6 mi away
Daugirdas Hotel
Daugirdas Hotel
#9 of 28 in Kaunas
275 reviews
0.3 mi away
Hof Hotel
Hof Hotel
#7 of 28 in Kaunas
88 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Santakos Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Santakos Hotel

Address: J. Gruodzio Street 21, Kaunas 52316, Lithuania
Location: Lithuania > Kaunas County > Kaunas
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kaunas
#6 Business Hotel in Kaunas
Price Range: $65 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Santakos Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
The Best Westrn Santakos hotel is situated at the merging point of the centre and the Old town - in a calm J. Gruodžio street. In the aesthetic 100 year old building you can find a comfortable and elegant interior. Being away from home, you will find yourself quite at home at Best Western Santakos hotel! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, HostelWorld, Travelocity, getaroom.com, Priceline, Hotwire, Orbitz, Cancelon, HotelQuickly and TripOnline SA so you can book your Best Western Santakos Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Kaunas
Kaunas Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing