We returned to this hotel having stayed there nine years ago. The rooms are great, especially if you request and pay for a "suite." This trip the room quality was still good but on our second night a loud band began playing around 9:pm and didn't stop until after 3:am. We called to complain and were told that the band would stop at midnight and there was nothing that could be done about the noise. After a miserable night of not sleeping, we complained again about the fact that we couldn't sleep because of the extremely loud music that was so loud we could feel the vibration from the drums. We got a perfunctory "sorry" and were told that there was nothing the hotel could do about the band playing since the restaurant area was rented out for a private party. We were also told that many guests had complained about the noise. There was no offer of compensation for a ruined night of sleep or any other type of consideration provided to the guests who paid to sleep in a hotel and not a night club. The hotel's management is to blame for letting this happen in the first place and for not intervening the moment complaints starting coming in to the front desk.
We would never stay at the hotel again and warn others that the hotel's management will not ensure that you have an enjoyable experience if it means giving up extra revenue from a private party. It is not worth the risk to stay at such a hotel.
- Official Description (provided by the hotel):
- The Best Westrn Santakos hotel is situated at the merging point of the centre and the Old town - in a calm J. Gruodžio street. In the aesthetic 100 year old building you can find a comfortable and elegant interior. Being away from home, you will find yourself quite at home at Best Western Santakos hotel! ... more less
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- Also Known As:
- Best Western Kaunas
- Kaunas Best Western