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“Great Central Location”

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Best Western Santakos Hotel
Ranked #8 of 28 Hotels in Kaunas
Certificate of Excellence
Reviewed March 12, 2012

The No 29 bus, the stop is left outside the airport, (purchase ticket from shop at right before leaving airport,1.80 Litas each,1 way) it takes you along the longest straightest road I have ever been on, it stops frequently and takes a good 40 mins, not a problem for us as when not in a hurry we get plenty of people/property watching in.
As soon as the bus does a left turn this is the stop. Turn right and you will see an archway with the hotel sign above it, through the arch takes you into the St Gertrude church courtyard (we heard the bells calling the congregation and watched the elderly people making there way there through a flurry of snow on Sunday morning) the hotel is across from the church.
We booked a Juniour suite which was on the third floor Rm 306, a corner room with 5 windows in all two of which was on the corner and framed the whole church/courtyard.
The room was very spacious with two very comfotable single beds pushed together as a double (not my favourite sleeping arrangement) but slept like a baby for three nights. The large bathroom with jaquzzi bath and very warm underfloor heating is through double doors opening into the bedroom which gives a spacious feel to the whole suite, the large seperate toilet is off the bedroom via a single door. With two armchairs, a settee, drinks cabinet, safe and tea/coffee facilities we were very comfortable.
I generaly find describing breakfast dificult as it is very much a personal choice, ie coffee and a bun or the big meal till mid afternoon, (I would fall into the latter description) in my opinion it was only adequate, always fresh bacon and eggs in various guises, and all the usual that will be mentioned by other reviewers here, on the minus side the juices were not palatable at all. Never tried the restaurant nor the swimming pool so no comment.
A subject that I have never understood nor bothered me is the complaints from reviewers about staff being "surly" at any hotel, however during this stay It was quite noticable that the female staff almosty went out of there way to avoid the normal "good morning", strange I thought. Reception staff were very nice.
Anyway all in all we thoroughly enjoyed our stay, would I stay here again?, yes, but I had quite a debate about the other 4 star hotels before picking this one (for it's location). Hmmmm wonder what the others would have been like......
Ordered a taxi from the hotel for the return to the airport, four of us for 60 Litas, can't be bad, but the car had touching 500,000k on the clock, and it showed! Had a great 3 nights in Kaunas and we had the added bonus of it being Kaunos market weekend with lots of stalls with lovely food and beers, also did all the fav Tripadvisor resaurants/bars, nice one!

  • Stayed: March 2012, traveled as a couple
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Thank 9alanwicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inga K, Manager at Best Western Santakos Hotel, responded to this reviewResponded April 16, 2012

Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +370 37 302 702.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Inga Kerbelyte
Managing director
BEST WESTERN Santakos Hotel
inga@santakahotel.eu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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154 - 160 of 347 reviews

Reviewed February 20, 2012

Spacious rooms and free and quick wifi. Room was warm with good temperature controls (important as it was -14C outside). Good quiet location but still close to the sites. Restaurant had tasty and good value snack menu (I had some delicious BBQ chicken wings and toasted sandwiches). Continental breakfast in the morning was okay - not kind English tend to like, but the few pastries among the cheese/meats/salads were very nice. Excellent service of free coffee and tea in the room (ring restaurant and they deliver it), or you can get a kettle for the room with a selection of drinks (but beware, there is no milk provided for coffee and the teas are all fruit/green). Swimming pool is tiny - but that and the sauna are free to use (before 10am!).

The only real negative is that the towels have seen better days. Cheap, small, rough. But, I am being picky! All in all, the hotel is very good.

Easy to get to from the airport. 30mins on the 29 bus (buy tickets at the tobacco/newsagent kiosk in the terminal or from the driver for a few cents more) - the road into Kaunas is one long straight road, when it finally turns sharply get off there. There is a sign for the hotel above a passage way near the bus stop, follow that to the hotel.

  • Stayed: February 2012, traveled with family
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1  Thank GoolePike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inga K, Manager at Best Western Santakos Hotel, responded to this reviewResponded April 16, 2012

Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +370 37 302 702.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Inga Kerbelyte
Managing director
BEST WESTERN Santakos Hotel
inga@santakahotel.eu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2012

nice hotel, in a good location easily accessible on the number 29 bus from the airport

had a nice room, large bath, and plenty of space for bags etc

close to old town, and the majority of the sights

sauna in hotel, and breakfast was cereals, cheese, ham, bacon, egg etc.

stay here and you wont have any problems

thanks

  • Stayed: January 2012, traveled with friends
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1  Thank farringtonb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santaka, Manager at Best Western Santakos Hotel, responded to this reviewResponded February 5, 2012

Dear Guests,

Thank you for sharing Your feedback ! We are glad You enjoyed Your stay and found the room spacious and comfortable. Thank You for contacting me prior to Your arrival as well.

We are looking forward to welcoming You back in the near future!

Warm regards from Kaunas,

Monika Valkauskaite
........................................
Sales Manager
incoming@santaka.lt

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Reviewed January 16, 2012

As part of my work I have to visit various countries and hotels throughout the year and my preferred choice has always been The Best Western chain, in Munich, Amsterdam and now Kaunas...and I have never been disappointed by the level of professional service.
Pre-arrival I was enormously assisted by Inga who ensured that my partner and I would have the best room available, the room was very spacious and comfortable, the bathroom was very beautiful and unlike other well known hotels in Kaunas we actually had coffee and tea in the room.
The room service and food was excellent, all the staff are extremely kind and helpful. As soon as you walk in the door you are made to feel very welcome, it was a little like walking into your parents house on Christmas morning especially n January with the snow.

I again will be visiting Kaunas in the very near future and this will be the only hotel I will book.

My one suggestion would be the coffee in the room.My girlfriend who is Lithuanian suggested the coffee be "Skonis ir kvapas or Presto, "she advised that these are the coffee smells that guests should awake to in such a beautiful room"

All in all a wonderful hotel and wonderful weekend in a beautiful city.
10/10.

We will return.

Thank you very much from Eddie & Violeta.

Room Tip: We went for the deluxe double, and it was superb. Room was spacious yet cosy too.
  • Stayed: January 2012, traveled as a couple
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Thank eddie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santaka, Manager at Best Western Santakos Hotel, responded to this reviewResponded February 5, 2012

Dear Eddie and Violeta,

Thank You once again for Your warm feedback You shared with us and the travellers around the world. We are extremely happy You found Your home away from home at BEST WESTERN Santaka Hotel in Kaunas and will be waiting for Your next visit in the near future!
Again I would not dare to promise You the suggested coffee on your arrival, I assure You , however, we will all do our best to make Your stay a memorable one.

Always at Your disposal,

Monika Valkauskaite
.........................................
Sales Manager
incoming@santaka.lt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2012

perfect facilities for meetings, superior rooms, good wifi, breakfast buffet could be better quality however.

  • Stayed: December 2011, traveled on business
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Thank zelecta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santaka, Manager at Best Western Santakos Hotel, responded to this reviewResponded January 10, 2012

Dear Guest,

Thank you for your feedback about BEST WESTERN Santaka Hotel. A positive feedback from a business traveler is very important to us. We are happy You enjoyed Your stay and we are looking forward to welcoming You back any time soon.

Kind regards,

Monika Valkauskaite
Sales Manager
incoming@santaka.lt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2011

The hotel did not appear to be very full when we stayed which is always a plus, the girls on the front desk were lovley very friendly polite and helpful as was the young male night porter/manager. I e mailed ahead to advise of a late arrival and request a non smoking room and was immediatley e mailed back by the reception to say that was no problem. The Hotel is a converted factory premises and is constructed of those small red bricks seen commonly in eastern europe, the front door is old heavy oak and looks a bit grim but once inside the small bright reception area the Hotel is very nice with open glass atriums letting light into the building. Our room was a corner room and was huge, it had two easy chairs coffee table and two seater sofa. The bathroom had two french doors and was really lovley, much better than the rest of the room which itself was very acceptable and clean, the whole Hotel has window blinds of narrow slat variety, these are quite battered and need replacing, there are curtains as well, not sure if lights a problem in summer months, was OK for us in winter.

The TV gets local and Sky BBC news, our TV was the old fashioned square model mounted on a swivel arm, someone had pinched the remote batteries but these were immediatley replaced by rception, also when we discovered we had forgotten our UK adaptor plug I asked the desk if they could assist and they promptly supplied us with one avoiding a minor disaster for us. They also stored our bags after checkout for a whole day and lent us two umberellas for the day-great service

Breakfast was buffet with selection of mets, cheeeses, fruits and a selection of Hot Dog type sausages (franfurters) Egg Scrambled and Rice? but was actually OK, the breakfast room has a small glass conservatory which was popular with guests

To get to Hotel from Airport bus get off after 35 min journey at Oerzelinzi street (not sure of spelling sorry) Then as you get off bus turn right, cross busy road at bottom of street, only about 100yds away, once across turn right and on your left amongst shop fronts you will see a wide arch with name of hotel, go through archway into a courtyard with a red brick old church, cross courtyard and exit into street, the Hotel is across small rd facing you, its very dark in the streets of Kaunas Old Town at night as streetlights dont appear to work, but we did not feel unsafe but of course always on our guard.

A good choice of hotel -recommended

  • Stayed: December 2011, traveled as a couple
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Thank JAS4805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santaka, Manager at Best Western Santakos Hotel, responded to this reviewResponded December 7, 2011

Dear Guests,

Thank you for taking your time to share your experience about your stay at BEST WESTERN Sanataka Hotel with other travellers, we highly appreciate you recommend our hotel. We are happy you enjoyed your stay, our service and breakfast! I understand your room was not of the newly rennovated ones, it had a huge bathroom though which we are glad you enjoyed. We are looking forward to welcoming you back and exceeding your expectations the next time.
Please contact us directly while planning your next trip to Kaunas and we will be happy to take care of you at our best again.

Thanks again for your time, it was a pleasure to serve you both,

warm regards,

Monika Valkauskaite
Sales Manager
.......................................................
incoming@santaka.lt

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Reviewed November 28, 2011

We stayed for 2 nights at Best Western Santakos and we enjoyed it very much.
Our double room was spacious and especially the bathroom was luxury.
The breakfast was sufficient and the bread was especially good and still even warm.
The service was friendlier than expected.
I fully recommend this hotel based also on competitive room rate.

  • Stayed: November 2011, traveled with friends
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1  Thank Marianne63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santaka, Manager at Best Western Santakos Hotel, responded to this reviewResponded December 6, 2011

Dear Guest,

Thank you for taking your time to share your positive feedback. We are extremely happy to hear we exceeded your expectations and you found a luxurious bathroom in your room and warm bread on the breakfast table which made your stay at our hotel a very pleasant one.

We are hoping to be welcoming you back very soon!

kind regards,

Monika Valkauskaite
Sales manager
.......................................................
incoming@santaka.lt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Santakos Hotel

Address: J. Gruodzio Street 21, Kaunas 52316, Lithuania
Location: Lithuania > Kaunas County > Kaunas
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Kaunas
#5 Luxury Hotel in Kaunas
#6 Business Hotel in Kaunas
Price Range: $59 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Santakos Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
The Best Westrn Santakos hotel is situated at the merging point of the centre and the Old town - in a calm J. Gruodžio street. In the aesthetic 100 year old building you can find a comfortable and elegant interior. Being away from home, you will find yourself quite at home at Best Western Santakos hotel! ... more   less 
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Also Known As:
Best Western Kaunas
Kaunas Best Western

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