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“seen many but this is terrible”

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Grand Boutique Hotel Sergijo
Ranked #17 of 21 Hotels in Piestany
Teplice, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“seen many but this is terrible”
Reviewed December 11, 2013

we should have a SPA program here for 3 nights but there is NO SPA here, no pool, just an outdoor jacuzzi (not good in winter really) ! Sauna was not working, food portion are very small, room with only one bulb and one el.socket working ! TERRIBLE

Room Tip: choose different hotel !
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
7 Thank Boris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EVAGOD, Manažér at Grand Boutique Hotel Sergijo, responded to this review, January 29, 2015
From 1.1.2015 is a new hotel - as GRAND BOUTIQUE HOTEL **** with new management .
Hotel after new renovation with new wellness , fitness, relaxation room, new a la carte menu in the restaurant , new standard of breakfast and has news in the room -design .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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117 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Czech first
  • English first
  • German first
  • Polish first
  • Russian first
  • Slovak first
  • Any
English first
Bratislava, Slovakia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 19, 2013

We have stayed in this hotel with my wife, we've booked 3 nights but than we have changed our minds and left earlier. The staff is unprofessional, the food was just average, really not 4 stars quality. Extra charges for everything, there were no wrtitten before that we have to pay for parking 7 eur per day! And it is in the village not exactly Piestany. Also extra payments for spa services, but what services???? the sauna is ou of order for weeks, and for this price of the hotel it could be the jacuzzi, biliard etc for free!!!! We have to wait half a day for our mojitos /which were definitely alcohol free/
We always travel with our dog, a small one, there were no problem in 5 star hotel in Budapest or Rome, just here we have to eat in the corner of smoky lobby bar, bcs of the sanitary regulations, but what say sanitary regulations about eating a dinner in a lobby full of smoke???? And what a dinner just like a children portion, 3 slices of tomato like caprese salad??? are you kidding men??
It was really ou worst experience ever!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank Alexander H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EVAGOD, Manažér at Grand Boutique Hotel Sergijo, responded to this review, January 29, 2015
From 1.1.2015 is a new hotel - as GRAND BOUTIQUE HOTEL **** with new management .
Hotel after new renovation with new wellness , fitness, relaxation room, new a la carte menu in the restaurant , new standard of breakfast and has news in the room -design .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Bratislava, Slovakia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 19, 2013

Definitely not 4 stars! The food was like in the school canteen. The receptionist has told us, that the Chef is italian...an italian doesn't prepare 'risotto' with edam cheese instead of parmigiano cheese. The surprise of the Chef in our romantic dinner was 'Pavlova cake', which was turnig around in the glass cabinet for 3 days... and the strawberries were stinking after onion...When we has told to a waiter, there was no excuse nothing....
The coffee was terrible, served without any water.
The biggest surprise was when we went to pay for it - the bill was full of mistakes - the price of the salmon was highest as in the menu was written, they will charge you for everything / parking & eur per day, nobody has told us beforre, there were enough parkig space opposite the hotel, the tips were been automatically added to our account, nobody has mention it before, and it is not usual, especially if you are not satisfied with the service.
Spa??? what spa? the sauna doesn't exist, the reflex foot massage was just foot massage but not reflex in the small room on the second floor - no separate spa space. Also they charge for biliard, jacuzzi everything... Room cleaning?? They just knock on our door if we have enough toillet paper.
And about the location, it is not in the Piestany directly, but in the nearest village and the surroundings are one destructed building and one building in the course of construction.
Too much money for poor service and poor food. So don't waste your money, there are better hotels and believe me we have visiting some really good places and this hotel doesn't deserve 4 stars!

  • Stayed November 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
6 Thank 970Sicily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EVAGOD, Manažér at Grand Boutique Hotel Sergijo, responded to this review, January 29, 2015
From 1.1.2015 is a new hotel - as GRAND BOUTIQUE HOTEL **** with new management .
Hotel after new renovation with new wellness , fitness, relaxation room, new a la carte menu in the restaurant , new standard of breakfast and has news in the room -design .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 28, 2013

The hotel is definitely not a 4 star hotel. We were supposed to enjoy a SPA program in the hotel. First we were surprised the sauna was out of order. We were compensated by a bottle of wine instead of other SPA procedures, e.g. massage. Next, we received only a 20 min massage. The jacuzzi was outside in the cold air and we had to pay 3 euro for bathrobes, You could expect a swimming pool in a 4 star SPA hotel - no such thing. The services in the hotel were also very poor. The mini bar was not refilled, no big choice for breakfast, small dish portions in the restaurant. We also had to pay 7 euro for PARKING!!! And it was not written anywhere the parking was paid. You could have parked anywhere along the street, there was plenty of parking lots. This hotel should cost no more than 30-40 euro, definitely not 110! Just don't go there!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
8 Thank Daniel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EVAGOD, Manažér at Grand Boutique Hotel Sergijo, responded to this review, January 29, 2015
From 1.1.2015 is a new hotel - as GRAND BOUTIQUE HOTEL **** with new management .
Hotel after new renovation with new wellness , fitness, relaxation room, new a la carte menu in the restaurant , new standard of breakfast and has news in the room -design .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 7, 2013

I actually think that this hotel is pretty great, we've had an awesome time here, we've spent here an awesome vacation here with my husband. I liked the backyard terasse, where they have like a whirlpool, pool.. It was really relaxing. I also loved the personnel of the hotel, they were all helpful and really kind.

I recommend this hotel, it's a great hotel for relax.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Lucia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava, Slovakia
1 review
Reviewed July 27, 2013

As i looked through the reviews i was kinda shocked. I think that the hotel is great and me and my wife had a great time. The servince was great, food, wellness was also pretty good. They have a smaller pool that's true, but I had still a wonderful time here. The personel is really kind and helps you with anything you want. I'm surely planing on visiting this hotel again. I really enjoyed the weekend i've spent here.

Room Tip: I highly recomend this hotel.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 16, 2013

Room was not so bad, but really not 4*. Our bathroom was little bit messy, we found there hair after previous guests and the tiles next the wash-stand were dirty. By the window was dead insect. The toilet was very old and from the side black (I donn´t want to know from what ). The bed was ok, clean. Old carpet.Balcony with old and dirty plastic chairs. We wasn´t aware of the fee for parking - 7 € /1 night, we just get the invoice from reception. Generally the hotel staff was very king and gentle. But the rooms were not as in 4* hotel. Maybe light 3*. Restaurant and meal was good, nothing special but ok. Their website is very nice, but you can notice, that all photos are made in "dark", so you cannot see the real, daily appearance with their "mistakes". I would never come back to this hotel and spend there my time and money.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank maci913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EVAGOD, Manažér at Grand Boutique Hotel Sergijo, responded to this review, January 29, 2015
From 1.1.2015 is a new hotel - as GRAND BOUTIQUE HOTEL **** with new management .
Hotel after new renovation with new wellness , fitness, relaxation room, new a la carte menu in the restaurant , new standard of breakfast and has news in the room -design .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Boutique Hotel Sergijo

Property: Grand Boutique Hotel Sergijo
Address: Odborarska 7 | cast Banka, Piestany 921 01, Slovakia
Phone Number:
Location: Slovakia > Trnava Region > Piestany
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #17 of 21 Hotels in Piestany
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Boutique Hotel Sergijo 4*
Number of rooms: 25
Official Description (provided by the hotel):
Elegant boutique hotel in a spa city Piestany, offers after reconstruction in 2014 an accommodation in 25 rooms and apartments. Restaurant LA REINE gives a wide offer of gourmet specialities. Exclusive Lobby bar, won as the best lobby bar in Slovakia at Bar Award 2008. It offers billiard, chess, and an offer of cognacs and cigars. New wine room offers the wines of celebrities with discounts for the hotel guests. Hotel has new Wellness and massage centre with wide offer of massages for great prices, hotel also has a new fitness centre for its guests for free. From May - October, there are 2 summer pools available near the hotel, and a summer garden for relax. Near the hotel, there is spa (the hotel offers transfer). Near the hotel, there is tennis, golf, waterski, bike, lake Slnava. Near the hotel, there are businesses as Emerson, Hella, Bosch, Bongrain, Semicron, Semiconductor, Coca Cola, Bekaert, Peugeot and much more in business park. Hotel offers all inclusive seminar packages and complex business service. We offer discounts for companies for accomodation and hotel services. ... more   less 
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