I stayed here originally October 2011; nice big apartment with small balcony; few problems with card for room having to be re-swiped, but overall, fine. Therefore, I booked again for following trip in April, 2012. I had in October requested an apartment at back of 2nd block of apartments with outdoor patio with table and chairs outdoors; I had a rate agreed upon. I especially wanted to soak up the sun and heal as I went to Piestany for alot of dental work.
"To whom it concerns: I am coming to Piestany for treatments;. I wish for a qoute for the apartment that faces the back, the one with an outdoor patio please,"
yes we have a free room for one person in this days 02.04.2012 - 06.04.2012.
I made an resrevation for you and Im sending to you all the details what you ll need to pay for reservations, and after I will send you an confirmation.I have checked the price for you and our price for single room in Adam Eva resort id 32 Euro per night
Adam Eva resort
921 01 Piešťany
When I arrived there was new management; she put me in a tiny apartment with no balcony, no outdoor area, it was late, I was tired, I took the room; A dead fly was behind my pillow and fly poo, those black specks, on the white bedspread; apart from that the apartment was spotless, but, I did suspect the room had not been in use for some time; a quick inspection to prepare room could have prevented this, but I have seen alot worse elsewhere.
Next morning I attempted to explain this was not what was agreed in my booking; the young waspish woman was adamant I would have to take that apartment, no other was available; she relented on the room charge and agreed to give me the original rate, instead of the 72 euro she wished to charge, as I had email confirmation of 1st qoute; but she would not accept that this room was not what I had asked for. I went across the road and booked the Magnolia as she was unmovable.The sting is she insisted on charging me for a 2nd night as cancellation fee;my Slovakian friends queried why did I pay her, I had a mouthful of blood after surgery, I felt vulnerable in a foreign country and felt I had no choice; I argued 10 mins to no avail.
I wrote to manager when I got home:
I am hoping you will reconsider your charge of extra night in light of this proof that I really did not get the room agreed upon."
this was my answer:
from 01.02.2012 is a new owner in the hotel.
We accept your price, but you have made a reservation
for 4 nigts and you was payed a cancellation fee .
This is hotel´s rules.
Let buyer beware;always check in case the place you originally booked gets taken over by new management/owner!
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