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All reviewscentury buildingold townbeautiful hotellibrary barsauna and steam roomexecutive roomspa areaperfect servicemain squareperfect locationstayed for two nightsa lovely staysmall hotelbooked this hotelquiet streetpedestrian zoneshort break
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Reviewed January 25, 2013

Excellent stay in a very old building renovated while preserving the style. Staff is very friendly and the room was luxurious .
Located in the touristic area where the restaurants are. Very cosy, around 30 rooms, still you get a nice restaurant, small gym and true spa

  • Stayed: January 2013
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1  Thank Asso1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartaTeplaGM, General Manager at Arcadia Boutique Hotel, responded to this reviewResponded January 28, 2013

Dear Reviewer,

Thank you for posting your thoughts on Tripadvisor, we really appreciate your feedback and it is nice to hear that you have enjoyed your room and location friendlyness of staff and cosy Wellness and Spa.
We look forward to welcoming you back to our hotel soon.
Kind regards,
Marta Tepla
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

For a short stay in Bratislava over a weekend we picked Arcadia based on the reviews and the location.

When we arrived by taxi from the station there was nobody there to greet us. We entered and the porter appeared and took care of our luggage while we checked in. The lobby is very nice like with elegant furniture.

First impression of the room, very warm and elegant feel with nice read colours. There was enough space for a couple and the bathroom was nice but could have been little bit bigger.
Wifi, I guess one of the main things nowadays when you travel, really bad I must say. I had to sit by the “window” towards the lobby. I thought at least a 5 star hotel should be able to fix something like this. Also not to have a window with natural light was a bit unusual.
We could also hear the pipes from other rooms which I guess has to do with the old building, not the most pleasant.

The gym and spa was fairly small, but enough for a few days stay. The décor in the spa area was amazing and it also includes a sauna and also a cold bath and a jacuzzi which was pleasant to sit in after a night of celebrations.

The breakfast, was more like a buffet at a 4 star hotel, no fresh orange juice and a few cold cut hams and good desert. But overall very average.

The location of the hotel is a big plus and easy to walk to the main attractions and plenty of restaurants in the area and also the friendly porter.

Overall as a previous reviewer stated it is not really a 5 star hotel, more like 4 star and I totally agree. Compared to other LHW hotels this was a little let down. Some improvement and I would perhaps return. At the moment I will be looking for other another hotel before I come back to Bratislava.

  • Stayed: January 2013, traveled as a couple
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1  Thank Marcopolworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartaTeplaGM, General Manager at Arcadia Boutique Hotel, responded to this reviewResponded January 15, 2013

Dear Guest,
Whilst I am pleased that you staid with us, it concerns and saddens me to learn that you felt that some of our rooms and services were below par . The hotel is a 13th century heretige building and certain restriction in architecture had been respected. Therefore there are few rooms with lobby view fully lighted and airconditioned. The WiFi connection is perfectly working in the lobby and we will take an active steps to improve it in the whole house. Each our room is different and thick walls in some of them do not allow to reach full quality of Wi-Fi connection.I am most concerned to read that you did not experience our usual level of service at breakfast. Please rest assured that this will be followed up in a constructive way and we will revisit this with our soft skills training over the coming weeks.
We certainly hope you will feel assured enought to try us again in the future.
Sincerely,
Marta Tepla
General Manager

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Reviewed January 6, 2013

i am a frequent traveller. i can recommend this hotel to anyone. it is truly one of the best in the world. dont miss a diner in l olive restaurant! the guets is treated like a king in this hotel! heated floors in the bathroom!

Room Tip: maisonette suite!
  • Stayed: January 2013, traveled as a couple
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1  Thank christian f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartaTeplaGM, General Manager at Arcadia Boutique Hotel, responded to this reviewResponded January 7, 2013

Dear Reviewer,

To read your positive feedback about our Hotel was really a pleasure. Your review is valuable all the more as you belong to frequent travellers and your experience has very high importance for me. I will share the review also among the Restaurant and Kitchen Staff and we all are proud to be appreciated with your commen.
Best regards
Marta Tepla
General Manager

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Reviewed January 2, 2013

The location couldn't be better - right in the center of the old medieval part of town at the beginning of the pedestrian zone. The shops, restaurants, castle, Christmas markets, everything is so close and so very walkable. Service at the hotel is very attentive and professional. The hotel is charming and looks like a medieval castle itself. The restaurant with white linen tablecloths serves a nice breakfast buffet with table service for beverages. The room and bathroom were spotlessly clean, well appointed and came equipped with a marble bathroom with separate glass enclosed shower and soaking tub. In nice weather you could walk from the train station to the hotel, but it's probably a 15-20 min. walk. A free bus circles the train station regularly and drops you about 5-10 min. walk from the hotel. We did the bus/walk the first day but it had just started snowing and the wheels of our luggage were icing over. On our departure day, the hotel arranged a car for us who arrived promptly and drove us to the train station. The hotel added the 10 euro charge to our hotel bill and took care of all of the arrangements which was convenient. Now, I saved the best for last....the spa. It's amazing! Dark blue mosaic tiles filled the large room which contains a sauna, jacuzzi, ice bath, restrooms/showers and relaxation are with cushioned chaise lounges so soft you could fall asleep. Robes & slippers were provided in our room which made spa visits easy. I wouldn't consider staying anywhere else in Bratislava. This experience will stay with us for quite awhile.

  • Stayed: December 2012, traveled as a couple
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1  Thank DonnaE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartaTeplaGM, General Manager at Arcadia Boutique Hotel, responded to this reviewResponded January 7, 2013

Dear Review,
Thank you for a fabulous and detailed review! It is wonderful to be described as beyond 5 stars!!
Medieval architecture, perfect location and attentive staff ; these are the atributes which makes us different. Wellness and Spa area are really charming and we do take care about guests privacy and comfort of our guests.
It is very much appreciated and as such is re-laid to the hotel team on a daily basis.

I It is great to hear that you found your room equipped with everything you needed for a first class stay, including floor heating.

I will be so happy to welcome you again in our Hotel anytime.
Best regards,
Marta Tepla
General Manager

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Reviewed December 26, 2012

We had a lovely stay at the Arcadia just before Christmas. We were in a gorgeous, character filled two floor suite with views of the cathedral. Fantastic attention to detail in terms of decoration and thoughtful touches. Hotel has HBO which is the first time we've come across this in Europe! Hotel has excellent location close to everything in the old town, especially Christmas markets. Delicious breakfast - including home made Nutella and champagne. Very friendly and professional young staff - especially our waiter at breakfast and doorman.

We thoroughly recommend the Arcadia for your next stay in Bratislava! It is excellent value.

Unlike nearby Vienna, in Bratislava shops are open on Sundays so visitors aren't forced to wander around empty streets.

  • Stayed: December 2012, traveled as a couple
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1  Thank lollypollyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartaTeplaGM, General Manager at Arcadia Boutique Hotel, responded to this reviewResponded January 2, 2013

Dear Guest,
I ame very pleased that you enjoyed your stay at Arcadia Hotel. The Christmas Markt located just a few steps from our historical property surely emplified the atmosphere. I am also glad to hear that you liked our home made Nutella and believe that HBO program fitted into your taste.
I am looking forward to welcome you again durig your trip to Bratislava.
Sincerely,
Marta Tepla
General Manager

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