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“First visit, but definitely not the last”

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Ibis Bratislava Centrum
Ranked #17 of 94 Hotels in Bratislava
Dundee, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“First visit, but definitely not the last”
5 of 5 bubbles Reviewed May 14, 2013

I have just returned today from a 3 night stay in the Ibis Bratislava Centrum. I found the whole stay very pleasurable, starting with the friendly & efficient reception staff, the dining room staff and the room maids, who kept our room spotless. Our room, 224 at the back of the hotel, was very comfortable, with plenty of room for 2 people and was quiet as regards outside noise - only the faint rumble and squeak of the trams as they came round the corner where the hotel is situated. The room window could be opened with ease and the air condtioning was operating. The bed was comfortable with lovely fresh linen. The ensuite was roomy with a good shower and wall mounted hairdrier. It had everything you needed for a stay. The choice at breakfast was good - the scrambled egg very moist and creamy - choices of breads, choc au pain, croissants, sliced bread to make toast, cereals, fresh fruit, cold meats, cheeses. There was choice for many nationalities to enjoy. We used the safe deposit boxes at reception (no charge) for our passports and travel documents. We used local transport when we arrived but ordered a car from the hotel - 20 euros - to take us back to get back to the airport, because we had to leave around 9 a.m. and we didn't want to get caught in traffic. This is our first trip this hotel and we intend to return. Bratislava itself is quite a delightful city and the hotel is very well located just minutes walk away from the old town and the castle.

Room Tip: Ask for a room at the back - away from the street.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOLINSKY, General Manager at Ibis Bratislava Centrum, responded to this review, May 17, 2013
Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Ibis Bratislava Centrum. I look forward to welcoming you back at our hotel. Kind regards, Peter Dolinsky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,393 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
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London
Level Contributor
137 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed May 12, 2013

Average hotel but great location to explore the whole city. The breakfast was great, a lot of choice and good quality food. In general, the reception staff was ok but they could do with giving us more honest advice on how to get to the airport rather than trying to book us with a specific taxi company. We finally made our own way using public transport which was quick, easy and saved us a lot of money.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mita_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOLINSKY, General Manager at Ibis Bratislava Centrum, responded to this review, May 14, 2013
Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at Ibis Bratislava Centrum. We pride ourselves on our staff training, so this is something I will be looking into personally. I am looking forward to seeing you again in the near future. Kind regards, Peter Dolinsky
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London
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed May 8, 2013

Generally I would say this hotel ticks most of the boxes. Good location , only a couple of minutes to the Old Town and close to the bus stop to the main rail station (route 93). Standard basic Ibis rooms , comfy bed , clean and modern but with few amenities. Breakfast was fine , usual continental fair and the staff were efficient and generally pretty helpful.

On the down side the TV reception was poor , not that this bothered me as I wasn't in the room much but it may be of importance to some. Finally the Wi-Fi didn't work on my phone. I was told it must be my device but it seemed to work fine in every other bar restaurant etc in town. This was a pain for me and if I was there on business this would be a big problem.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bloke-Abroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOLINSKY, General Manager at Ibis Bratislava Centrum, responded to this review, May 13, 2013
I am really sorry to hear that your stay at Ibis Bratislava Centrum wasn’t up to expectations. I went through all your comments which I have since addressed even though they are highly impacted by the incident your friend has faced in our hotel. As the incident is under investigation of Slovakian authorities I would wait for their final statement before going to deep into emotions which could misslead other travelers while choosing the right hotel for their future stay. Kind regards, Peter Dolinsky
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Cardiff, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed May 8, 2013

Please read this review it will help you make a decision regarding this hotel........

1. DO NOT leave your passport, wallet or any valuables in your room. A member of our party had their wallet and passport stolen from the hotel room while it was being cleaned. The staff didnt show much of an interest until the police were called. This mistake cost this person over £900, money was stolen and the cost of getting a replacement passport was very costly.

I've stayed in 100's of hotels around the world, even in places where you'd expect to get your room broken in to and nothing has ever been touched. We picked the Ibis as it was a chain hotel. Maybe its time that you invested in Safes for the rooms.

2. Make sure you confirm what type of room was reserved for you. I booked 3 twin rooms and a double and ended up with 2 doubles and 2 twins. This resulted in two members of the group sharing a double bed. We were told that the hotel was fully booked and they couldn't rectify this. The hotel was far from fully booked, the breakfast room was dead, but that could be for other reasons...see below.

3. Temperature of the hotel. Everyone we spoke to was complaining about how hot their rooms were. The hotel refused to turn on the air-con as it wasnt hot enough outside. I think they need to realise that customers are paying for this, if they advertise that they have air-con, it should be up to the guest if they want it on or not.

4. Breakfast. Great if you like eating runny, over cooked eggs or un-cooked half boiled eggs. The orange juice was watered down to the point it was like weak squash.

5. Make sure you book your own taxi to get to the airport or around town. The only two options that were offered was an E class Mercedes 25 euros (25 euros) or a C class Merc (27 euros) After the receptionist called the company and realised that they were fully booked we asked her to book a local taxi - 16 euros.

Apart from the above issues, the hotel was clean and very close to the old town. I personally would not stay here again or recommend this hotel to anyone.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chrislewis1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOLINSKY, General Manager at Ibis Bratislava Centrum, responded to this review, May 13, 2013
I am really sorry to hear that your stay at Ibis Bratislava Centrum wasn’t up to expectations. I went through all your comments which I have since addressed even though they are highly impacted by the incident your friend has faced in our hotel. As the incident is under investigation of Slovakian authorities I would wait for their final statement before going to deep into emotions which could misslead other travelers while choosing the right hotel for their future stay. Kind regards, Peter Dolinsky
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed May 7, 2013

The hotel is situatied literally over the street from the old town of Bratislava and in the slopes of the Bratislava castle. The room are tidy and clean with very good beds, wi-fi access everywhere with normal speed. For those who are travelling with cars you should be ready to pay 16 EUR for parking. There is no restaurant in the hotel and you should pay additionally breakfast on the bar.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank delidim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOLINSKY, General Manager at Ibis Bratislava Centrum, responded to this review, May 13, 2013
Thanks for your review. I’m glad you had a good stay with us at Ibis Bratislava Centrum and I hope to see you on your next trip. Kind regards, Peter Dolinsky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novi Sad, Serbia
Level Contributor
138 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

For a three star hotel it's very nice, not luxury but very clean always something new and everything you need. Location can't be better, it's 300m down from the castle and 200m from old town, with huge underground garage. Breakfast is ok but for lunch and dinner menu doesn't compare to restaurants nearby. Rooms are cute, bathrooms too, they have custom made furniture, cable tv, good heating-cooling, etc. Don't expect mini-bar in the room but prices of beer, coffee, water... down at the bar are okay. Free wi-fi in rooms and free of charge use of computer at the lobby. All in all it's great value for money especially if you catch some of the special offers they usually have, I come every year and will do!

Room Tip: stayed in this hotel 5 to 10 times, every time in diff.room and every room was the same.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Srdjan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOLINSKY, General Manager at Ibis Bratislava Centrum, responded to this review, May 13, 2013
Happy to hear that you enjoyed your stay at Ibis Bratislava Centrum. I look forward to your next visit. Kind regards, Peter Dolinsky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
146 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 bubbles Reviewed May 7, 2013

Where do I start?! Seriously disappointing! I've stayed in many Ibis hotels throughout Europe, but this one took the biscuit!
The location is reasonable, near old town, but after walking around, there are many other places in better locations, better standard, and similar price such as the Radisson Carlton! The rooms are cleanish, but when you go into the bathroom and find snot from the previous guests on the shower glass... it makes you wonder.
The breakfast is a typical one, but the only fresh fruit drink is apple, the rest are cordial. The Scrambled eggs were always disgustingly runny, and the sausages were the lowest grade plastic things I've come across.... you try to put your fork into it, and it bends to 90 degrees before it pierces it!
Don't bother putting your "Do Not Disturb" sign on the door.... as they don't bother with them, twice walking in while I was sleeping!
Now the Pièce de résistance!!! While we were out of the hotel, one of our party had his passport and wallet (containing driving licence, bank card and e111 card) stolen! It was stored away heavily in a secret compartment in a bag (as many of us had done as we were going white water rafting). When we discovered this, and informed reception, we were scoffed at basically. The manager tried to blame us, and only when we said phone the police did he realise we weren't messing. When they checked the CCTV footage, he said he could see our party going in and out of rooms, and then a maid once we had left, but he wouldn't sound out the maid. This then meant we all waited in the hotel, while the police and forensics (police process) came and checked, then the police station and then the British Embassy.... 7 hours. However.... whilst at the Embassy, it turns out that the passport, e111 card and bank card turned up dropped in the local square.... at midday (while we were all in the hotel and CCTV can show this) so whodunnit I wonder?!
Needless to say, the rest of the trip we were on edge with anything we left behind in the rooms, and the staff were less than pleasant!
I would like to point out that at no point were we rude to any member of staff, and we didn't have a go at anyone as we just wanted to get everything sorted and give our friend piece of mind that he'd be getting home.
Shocking stay.... avoid if I were you!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Schmikes19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOLINSKY, General Manager at Ibis Bratislava Centrum, responded to this review, May 13, 2013
I am really sorry to hear that your stay at Ibis Bratislava Centrum wasn’t up to expectations. I went through all your comments which I have since addressed even though they are highly impacted by the incident your friend has faced in our hotel. As the incident is under investigation of Slovakian authorities I would wait for their final statement before going to deep into emotions which could misslead other travelers while choosing the right hotel for their future stay. Kind regards, Peter Dolinsky
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Bratislava Centrum

Property: Ibis Bratislava Centrum
Address: Zamocka 38, Bratislava 811 01, Slovakia
Location: Slovakia > Bratislava Region > Bratislava > Staré Mesto
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Bratislava
#20 Family Hotel in Bratislava
#23 Business Hotel in Bratislava
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Bratislava Centrum 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Ibis Bratislava hotel is ideally located in the city centre and easily accessible by public transport. Stepfanica airport is only 9 km away. For lovers of art and history, the centre of the old city and Bratislava castle can be reached on foot in a few minutes. Built recently, the hotel has 120 queen beds, indoor pay parking, and a bar with snacks open 24/24. It also provides facilities for disabled guests. ... more   less 
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Also Known As:
Ibis Bratislava Centrum Hotel Bratislava
Accor Bratislava Centrum

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