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“amazing hotel”

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Marrol's Boutique Hotel Bratislava
Ranked #1 of 93 Hotels in Bratislava
Certificate of Excellence
Reviewed July 4, 2014

My family and I visited Bratislava in June and we stayed 7 nights in the family suite. This apartment was perfect for us since it has 2 bathrooms and 2 bedrooms, a full kitchen and a large living room. The staff is very polite and helpful. The terrace on the second floor was perfect if you just wanted to stay in the hotel and relax. There is free water and a beautiful atmosphere. You must also visit the Spa, it is beautiful. We were so amazed at the service this hotel provides and when we travel again to Bratislava, we will definately stay there again.

Room Tip: If you are a family, you must stay in the family suite.
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  • Stayed: June 2014, traveled with family
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Thank susan o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaBratislava, Front Office Manager at Marrol's Boutique Hotel Bratislava, responded to this reviewResponded July 11, 2014

Dear Guests,

Thank you for your recent stay at Marrol´s Boutique hotel and posting your feedback on TripAdvisor. The experience of our guests is of utmost value to us.

I was pleased to read that you have enjoyed the size of the Family Suite, our beautiful Spa and the terrace as well as the service provided by our staff. Your comments will be passed on to the entire team, who I am sure will treat it as a source of great motivation.

We hope to welcome you again the near future.

Kind regards,
Monika Slobodova
FOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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667 - 673 of 1,631 reviews

Reviewed July 3, 2014

I have just arrived home from a three night stay here with three girl friends. We booked the Grand Suite which had a bedroom and a double sofa bed in the lounge which was perfect for us. There was a very well equipped bathroom plus a separate second toilet which was great. The hotel was really lovely with a fab small private spa which you could hire for a two hour slot. We did this on our last day to kill time before our flight and it was perfect! Staff are super friendly and helpful and the location is perfect - five minute walk to just about everything. Would thoroughly recommend this hotel to groups of friends like us or to couples and families alike. Reception organised our airport transfer which was efficient and cheap and the welcome glass of sparkling wine was a lovely touch which got our weekend off to a great start! We had dinner in the hotel restaurant on the first night to save needing to find somewhere and it was really good with wonderful service and food. Likewise the breakfast in the restaurant was first class with everything you could want.

  • Stayed: June 2014, traveled with friends
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Thank Lizzo682621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaBratislava, Front Office Manager at Marrol's Boutique Hotel Bratislava, responded to this reviewResponded July 4, 2014

Dear Guests,

Many thanks for sharing your kind review on TripAdvisor following your recent stay at the Marrol´s Boutique Hotel. We were delighted to read that you have enjoyed your stay and chose our boutique property. We are pleased that you will consider to stay in our hotel again in the future. Wishing you a nice summer.

Kind regards,
Monika Slobodova
FOM

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Reviewed July 2, 2014

we stayed in the hotel for just one night on our way from Bratislava to the Slovak country side. The hotel is located within walking distance both from the old city and the new city. the decoration of the hotel is nice and interesting, the reception staff is polite and helpful. Breakfast, included in the rooms price was good. However i find that the rooms are too small for a five star hotel and the nice furniture do not compensate for that. if you have 2 suitcases you will find it difficult to fit them in the room.

  • Stayed: June 2014, traveled with family
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Thank urne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaBratislava, Front Office Manager at Marrol's Boutique Hotel Bratislava, responded to this reviewResponded July 3, 2014

Dear Guests,

Thank you for staying with us recently at the Marrol's Boutique Hotel and sharing a review on TripAdvisor.

I was pleased to read that you have enjoyed the convenient location of the hotel, our decor and service by the reception team. Your words will be gladly passed on to our staff as I am sure they will be delighted to hear about their contribution to your positive experience.

I understand that you found our rooms to be on the smaller side compared to standard 5* hotels. Due to the boutique style of our property and the location within a renovated historic building, the size of the rooms is a characteristic feature corresponding to our heritage.

We hope that we can provide an enhanced value by offering a lovely breakfast buffet including a selection of local produce and home-made breads and cookies, free in-room minibar refilled daily, complimentary high-speed Wifi and other services and amenities.

It will be with great pleasure to be able to welcome you to Marrol's again in the future.

Kind regards,
Monika Slobodova
FOM

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Reviewed June 30, 2014

What a great experience. The hotel is an easy walk to the Old Town, the National Theater and the Slovak Philharmonic. It's a 15 minute walk downhill from the main Train Station (please avoid the cutthroat taxi drivers at the train station!)

The room and bathroom were lovely. There are bath robes, ironing board, safe, free mini bar and a coffee pot in the room. Cookies and apples are provided in the lobby. Nice terrace.

The breakfast is outstanding and the staff are professional and helpful. We loved Bratislava and hope to come back soon.

  • Stayed: June 2014, traveled with family
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2  Thank galacosmos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaBratislava, Front Office Manager at Marrol's Boutique Hotel Bratislava, responded to this reviewResponded July 4, 2014

Dear Guests,

Many thanks for sharing your kind review on TripAdvisor following your recent stay at the
Marrol´s Boutique Hotel. I was pleased to read that you have enjoyed the central location of the hotel as well as the service by our friendly staff.
I trust that you have had a comfortable flight back to Las Vegas and the whole team at Marrol´s are hoping to welcome you back upon your next visit to Bratislava.

Kind regards,
Monika Slobodova
FOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014 via mobile

We stayed at this hotel one night only. During our short stay the staff proved to be very inflexible and down right condescending. God forbid you ask to look up a train schedule! Eyes are rolled as in "what else might you need that you have to defer me from my busy job as a receptionist!" When we asked for a possibility of a 1 hour late check out since it was pouring outside, the answer was "absolutely no!" Wow! Really? We sat in the lobby for an hour instead. Not a big deal, you would say. Sure. But it would not disrupt the hotel's operations to be just a little more accommodating.

The rooms are comfortable and clean, but are slightly stifling. Although it can be attributed to the style of the hotel. Mattresses are on a harder side and pillows are cheap and uncomfortable.

The breakfast is great and the restaurant staff are very good.

The hotel is about 10 min from the old city center, and about same distance from the river.

Overall, I will take a comfy mattress over the fancy cookies in the lobby as well as friendliness of the staff and flexibility of the policies over a fancy library. 3 stars at best.

  • Stayed: June 2014
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3  Thank spm68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaBratislava, Front Office Manager at Marrol's Boutique Hotel Bratislava, responded to this reviewResponded July 1, 2014

Dear Guests,

Thank you for sharing your experience regarding your recent stay at Marrol's Hotel Bratislava. We appreciate if our customers leave feedback, either good or constructive, to inspire the team and continue our mission to provide professional and warm hospitality. I was delighted to read that you have enjoyed the cleanliness of the rooms, our breakfast buffet and the service of the restaurant staff. On the other hand, it concerned me to read that in several ways your experience at Marrol's did not live up to your expectations.

I understand that the main reason that caused your dissatisfaction was the situation with the check-out. While we strive to be as generous and accommodating towards our guests, unfortunately upon the time of your request we were unable to grant you a late check-out. Due to the high occupancy and pre-arranged allocation of charged late departures, your room had to be made available for the standard check-in time. In situations like this, we invite our guests to join us in the lobby where house-made cookies are available or, whenever the weather permits, enjoy the summer terrace with complimentary soft drinks. Please accept my apologies if this caused any inconvenience to you or you felt that the staff did not share this information with you in an appropriate manner. Your feedback has been shared with the team to reinforce our commitment to excellence and service that we usually pride ourselves upon.

We hope that you will not feel deterred from staying with us again and we will have the privilege of welcoming you back in the future.

Kind regards,
Monika Slobodova
FOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

I have chosen this hotel based on the Tripadvisor reviews. Being and experienced traveler I did not find this hotel to be 5*. There was not nothing specifically wrong, just the overall experience.
The bathroom is quite small and equipped with limited amenities. However, the location is excellent so is the breakfast. Hotel is very reasonably priced just needs more enthusiastic staff for one to feel welcome.

Room Tip: If your window faces street you might be disturbed by the street noise during night.
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  • Stayed: June 2014, traveled solo
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Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaBratislava, Front Office Manager at Marrol's Boutique Hotel Bratislava, responded to this reviewResponded July 1, 2014

Dear Guest,

Thank you for choosing Marrol's Hotel for your recent stay in Bratislava and the time you took to write a review of your experience.

I was pleased to read that you have enjoyed particularly the hotel location and out breakfast buffet, featuring the freshest local produce and quality we are proud to deliver to our guests.

On the other hand, your comments regarding the 'lack of enthusiasm' and 'atmosphere where one does not feel welcome' were duly noted and shared with the entire team. Our aim is to provide warm service with a touch of heart, where our returning guests can find their home away from home. I am truly sorry that on this occasion, we did not manage to make you feel this way and hope that we can restore your confidence in our hospitality in the future.

We look forward to your next visit.

Kind regards,
Monika Slobodova
FOM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

Stayed 2 nights whilst in Bratislava in June 2014.
Lovely style and service to match.
Small but perfectly made up rooms and en-suite that offered nicoe beds and great sleep quality.
Fabulous barman who really made our latenight nightcapa pleasure with info on the local area and some interesting anecdotes.
Highly recommend a stay here.

  • Stayed: June 2014, traveled as a couple
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1  Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marrol's Boutique Hotel Bratislava

Address: Tobrucka 4, Bratislava 811 02, Slovakia
Location: Slovakia > Bratislava Region > Bratislava > Staré Mesto
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
#1 Romantic Hotel in Bratislava
#1 Spa Hotel in Bratislava
#1 Luxury Hotel in Bratislava
#1 Family Hotel in Bratislava
#3 Business Hotel in Bratislava
Price Range: $115 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Marrol's Boutique Hotel Bratislava 5*
Number of rooms: 54
Official Description (provided by the hotel):
Marrol's Boutique Hotel is 5-star hotel located in Bratislava city centre, within a walking distance to the historical Old Town. Parking is available in the underground garage with monitored camera system, WiFi is free of charge throughout the hotel. All 54 air-conditioned rooms in Marrol's Boutique Hotel have been designed and equipped to offer the maximum comfort and create a perfect experience whether you are travelling for a business or leisure. Free of charge facilities include a coffee and a tea, a daily refilled minibar, a SMART TV with free international TV channels and a laptop size safety deposit box. The hotel restaurant HOUDINI offers rich buffet breakfast, lunch menu and a la carte menu. The lobby with a fireplace is an inviting place to relax in winter, whereas in summer you can unwind on the terrace. On arrival you will be welcomed with a free drink. Marrol's Hotel is within a 5-minute walk from the Old Town Hall, St. Martin's Cathedral and the Danube Quay. The Bratislava Castle is reachable within 1.5 km, the Michael's Tower is 900 m away and the St. Martins Cathedral is situated within 1 km. The Danube River bank is set 200 m away. The Presidential Palace is only 1.8 km away. ... more   less 
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Also Known As:
Marrols Hotel Bratislava

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