After a first good impression (completely new, modern design, clean) reality kicked in.
This hotel is an example of poor management and terrible service.
The front office is staffed with only one person, who is handling all incomming calls, parking questions so the check-in is a matter of 20 minutes waiting and listening to appologies.
The only person for 1 hour in the lobby bar answers orders with one sentence: "Sorry, I'm not allowed to make you coffee".
When trying to get some food in the evening, nobody knows if the kitchen is open or not (8 p.m.)
- Official Description (provided by the hotel):
- Hotel Bratislava - it's all about style Upon your arrival in the evening to the Hotel, you will notice the lighted window frames already from a distance. When you enter the lobby area, you will find yourself in a breath-taking atmosphere of style and glamour. An exclusive style, which is reflected in all rooms and suites, makes the Hotel Bratislava unique. Every conceivable comfort, excellent service, wellness and top-notch cuisine will make your stay with us very special. The Austria Trend Hotel Bratislava, which was opened in 2009, is located in the city centre of Bratislava, directly at the beginning of the pedestrian area. Facts: • 199 rooms, including 8 suites • Executive floor • Category Premium • The hotel at a glance ... more less
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