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“Stay Spoiled By Poor Restaurant Experience”

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Hotel Danubia Gate Bratislava
Ranked #2 of 92 Hotels in Bratislava
Certificate of Excellence
Aberdeen, United Kingdom
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Stay Spoiled By Poor Restaurant Experience”
Reviewed July 26, 2013

Upon arrival we were upgraded to a deluxe room, which was generally a bonus. Unfortunately it was a jacuzzi bath rather than a shower. The room was really large and one of the best equipped we have experienced. There were 3 TVs including one in the bathroom! English channels were limited. There was a full size PC system with printer!

Reception was welcoming both at arrival and departure.

What should have been a very positive experience was marred by the restaurant staff. The sole waitress was eating her dinner behind the bar and spoke to us with her mouth full! She was a bit obtuse concerning our questions about the wine. We ordered melon and ham as a starter. Initially we were the only diners, so it was puzzling why such a simple dish took so long. We were subsequently told that the 'chef' had misread the order and made only one. There was therefore a further wait. My wife ordered fish and the only accompanying vegetable was carrots, so she also requested potatoes as an addition. The dish was presented with a large quantity of carrots only. When the potatoes were requested, the waitress said that they had been forgotten. She then said the kitchen could cook them if we still wanted!! Obviously too late with the dish cooling. The waitress and kitchen staff seemed to find their omissions funny, as her return to the kitchen with the complaints resulted in laughter.

I requested green mushroom pasta with roast chicken. When presented it looked totally unappetising. At my first taste I detected grit in the dish. The mushrooms had obviously not been cleaned properly. I am a fan of this dish and have had it in restaurants many times. It did not taste good. I complained immediately to the waitress, only to be told there was nothing wrong with it, and that a previous diner enjoyed it! My complaint was not addressed and she simply wanted to argue. I doubt the existence of any other diner because we arrived early and only one other person arrived after us. We went out to eat elsewhere and when we returned there was still only the same diner.

We were on a 2 month tour of Europe and this has been our worst dining experience. Very poor service and attitude. Unappealing food presentation and taste. There is no way I can recommend the hotel's restaurant.

The hotel itself I would allocate 4 out of 5. It is well located, well equipped. The parking and wi fi are free, Reception staff pleasant. The deluxe room was excellent. The breakfast was reasonably good, but not as good as similar level hotels.

Room Tip: The deluxe room is excellent, but does not have a shower enclosure. Our room at the back was quiet...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JWeismuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panyiova, General Manager at Hotel Danubia Gate Bratislava, responded to this review, July 31, 2013
Dear Guest,

thank you ver much for taking your time to write us this detailed review and your experience with our hotel.

I am very pleased that you enjoyed the De Luxe room with all its equipment.

On the other hand i am really very sorry for the experience you had in our restaurant, which did not meet your expectations. I very much apologize for the whole situation. We will definately do our best to avoid such problems in the future and will work harder on improving our restaurant services.

With kindest regards

Andrea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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812 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
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English first
Liverpool, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 24, 2013

We have just returned from a week's stay - but we were in no hurry to leave! The staff are all friendly and helpful, and our room was spotless and very comfortable. Great to have a PC and tea/coffee-making facilities. The air-con was perfect - we stayed cool during a very hot week but never felt uncomfortably chilled or disturbed by the noise. Some might prefer to be right in the centre of the Old Town - but it's only five minutes' walk away and we prefer to be a little bit away from the hustle and bustle (such that there is - Bratislava seems weirdly quiet and laid-back for a capital city!) The fabulous Blue Church is also nearby. Lots of choice for breakfast (Mr. Fattykat enjoyed his fave European sweet curd cheese buns, I liked the grilled veg with scrambled eggs). It's easily accessible by public transport. This hotel was an excellent base for exploring Bratislava, Vienna and Brno.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fattykat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panyiova, General Manager at Hotel Danubia Gate Bratislava, responded to this review, July 31, 2013
Dear Guest,

we thank you for taking your time to write us such a nice review and so many good and positive things about our hotel. It makes me and my whole great team very happy to have such satisfied customer. I am as well delighted that you enjoyed our breakfast which we are trying to improve all the time because we believe that it is one of the most important things in the hotel as well as the cleanliness and above all the people and our people and team is really very customer oriented and they do their work with lots of passion.

Thank you for your great feedback.

With kindest regards

Andrea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 23, 2013

I regularly visit this small hotel at Bratislava. Each time I'm greatly satisfied with the service. The rooms are comfortable and well furnished, equipped with several technical devices that make my life easier (even if I have to work in the evenings). A couple times I stayed in a room where I could watch TV in the bathroom, which was quite funny and I almost missed this at home.
I'm really satisfied with the staff, they are helpful and friendly all the time.

It's good to come back time to time, because they try to make me feel home when I'm away from home.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ferenc E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panyiova, General Manager at Hotel Danubia Gate Bratislava, responded to this review, July 31, 2013
Dear Guest,

we thank you a lot for your beautiful feedback on our hotel. We realize that for our business people it is very important to have all the technological devices, fast internet and big working table in their rooms. As we are the best technologically equipped hotel in Bratislava, as you are mentioning, in many rooms you can find even the TV in the bathroom.

I am very pleased with the words about the people who are working here. I believe that it is all about the people and only they can create this wonderful feeling that you are welcome and that you feel like at home away from home. And I am very proud that my team can create such home!

Thank You.

Andrea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 23, 2013

The hotel was very welcoming, with a glass of wine offered upon arrival. The room was spotless and well equipped. Wireless was off that day (& they were very apologetic), however, the room came with its own PC with large flat screen & fast internet access. Free parking is nice as parking is difficult to find in Bratislava. Breakfast was also very good.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DerekDublinIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panyiova, General Manager at Hotel Danubia Gate Bratislava, responded to this review, July 31, 2013
Dear Guest,

thank you for your review and taking your time to write it for us and the whole tripadvisor community.

We apologize for the Wifi problem and we are lucky that we had at least PC in each room with wired internet access and we believe it is important to stay connected as well as we are the best technologically equipped hotel in Bratislava.

Thank you again for your pleasant review. We will keep doing our best work and even to be better.

With kindest regards

Andrea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 16, 2013 via mobile

We stayed at the Danubia for two nights recently. There were six of us in our party and each of our rooms was perfect. The staff at breakfast and in the evenings were delightful. I personally appreciated the washcloth! The Danubia was a great headquarters for our tour of Bratislava. I will recommend this hotel to friends I know who are traveling to Bratislava.

Stayed July 2013, traveled with friends
Helpful?
Thank ATD4499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panyiova, General Manager at Hotel Danubia Gate Bratislava, responded to this review, July 31, 2013
Dear Guest,

thank you very much for your nice feedback on our hotel.

We try every day to deliver to our valued customers the best service we can. We are small hotel but we do our best to belong to the best hotels Bratislava is offering based on our service, equipment and our people. I am convinced that we have really great team who is here 24 hours for our guest and works with heart to make our guests happy during their stay with us.

Thank you again.

With kindest regards

Andrea
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elverum, Norway
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 15, 2013

Small, but very new and modern hotel located just a short walk from the city centre. Free parking in the backyard. Super-friendly and helpful staff. Rooms with all you could ask, felt brand new and was spotlessly clean. Free breakfast included - basic, but good! Our room had a computer, large TV, sound system, all sorts of lighting and we were really sorry we were only staying for one night! Would definitely stay here again next time in Bratislava! (which BTW is a great, little place that is a little in the "shadow" of Prague without any good reason)

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank espangen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panyiova, General Manager at Hotel Danubia Gate Bratislava, responded to this review, July 31, 2013
Dear Guest,

thank you very much for your great feedback.

We are very delighted that you enjoyed all our technical equipment, services, parking and as well as you were pleased with our people. We will be more than happy to have the possibility to welcome you again to our friendly hotel and deliver you the same service or even better with all the innovations we are continuosly working on.

With kindest regards

Andrea
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 14, 2013

It was our second stay in this GREAT hotel. The hotel seemed to be fully booked on line, I emailed the hotel (and about 10 others) and received a prompt reply only from this one.
The hotel staff is super sweet, always cheerful and helpful. We booked two rooms, both rooms were very clean, quiet, nicely decorated.
After experiences in other hotels in Bratislava, this is definitely our number one choice for accommodation in this city!!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fleur77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panyiova, General Manager at Hotel Danubia Gate Bratislava, responded to this review, July 31, 2013
Dear Guest,

thank you for your beautiful feedback on our hotel and our staff. We are very delighted that we are number one for you in Bratislava. Do not hesitate to contact us anytime and we will do our best to meet your expectations again. I am very pleased with your words on our people. Everything is about the people and they are creating such a wonderful hotel as Danubia Gate hotel is and we will continue to do our best.

See you at Danubia gate hotel again.

With kindest regards

Andrea
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Danubia Gate Bratislava

Property: Hotel Danubia Gate Bratislava
Address: Dunajska 26 | Staré mesto, Bratislava 811 08, Slovakia
Phone Number:
Location: Slovakia > Bratislava Region > Bratislava
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 92 Hotels in Bratislava
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Danubia Gate Bratislava 4*
Number of rooms: 32
Official Description (provided by the hotel):
Hotel DANUBIA GATE is a small but very friendly **** hotel in the Bratislava city centre, offering a complex package of services to both the business clientele and tourists. It is interesting due to its modern but elegant and tastefully designed interior and excellent services, hotel is famous for its latest technological equipment. The accommodation capacity of the hotel is 45 beds and we provide single rooms, double rooms, economy and family rooms as well as deluxe rooms. One of the rooms is specially furnished to provide comfort to our disabled guests. Modern STREET COFFEE & RESTAURANT with capacity for 40 – 50 guests is part of the hotel lobby. Its appealing architecture creates two spaces with different design. The hotel offers two conference rooms on the top floor, which are separated from the accommodation premises, and hence provide conditions for undisturbed meetings. Capacity of these rooms is 20 and 40 places depending on the type of event and variability of seating. A balcony with a view of the Bratislava castle and the old town is part of the rooms, which is designated also for smokers. Hotel provides free fitness centre to its guests and smoking Coffee House. All additional services which you may wish, will be arranged for you on the basis of contractual relations between several organizations and the hotel. Parking is available directly at the car park at the back of the hotel. ... more   less 
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