After careful online research we have reserved a specific room (Albion) for two separate nights at this hotel. Our reservation was confirmed by the management. On arrival we were given a different room without explanation and when we asked about it we were told that the guest who is in the room we reserved would like to stay on and there is no other way but us taking a different room. We were buffled but since the room was clean and agreeable we decided to stay. A few days later we were returning from a roundtrip to this same hotel hoping that this time we will be given our confirmed room only to be disappointed again but this time in a far more astonishing fashion. When we tried to check in we were told that all rooms in the hotel are taken and they can only offer us a room at a nearby pension (not owned by them) which was of a clearly lower standard. When we rejected they bluntly told us that there is nothing they can do since the guest who is staying in the room we reserved is simply too important for them.
This is upsetting and clearly unprofessional. I strongly urge everybody to stay away from this place.
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