In October 2006 I booked a 5 day stay at the hotel by phone, confirming it by e-mail 2 days before my arrival. During the final part of our negotiations, the owner András Cseh raised the price of the room by about 15%, assuring me that I would get a nice double room. Yet when I arrived, he had no record of my booking. I insisted and showed him a written copy of my e-mail and his confirmation, and after some delay he offered me a room.
Unfortunately the room offered was dreadful and in my opinion only worthy of a 1 star hotel. It was in the attic and the sloping roof meant that I found the room claustrophobic with about one third unusable. The furniture was so old it seemed to be from the Communist period, or perhaps it was pre war. There was no cupboard to hang clothes just a rail with a curtain. When I protested at the room, he replied that the building was 300 years old and so I should not expect much. He was uncaring and unapologetic about my predicament; I could either take the awful room at the higher price or leave it and fend for myself. I found alternative accommodation but because my stay included the bank holiday of 23 October (I was unaware of the bank holiday at the time of the booking) it was a serious hassle to find and it required me to move between 2 hotels. It was a horrible way to start my holiday.
Postscript: I made my booking at the Senator House Hotel on the strength of 3 positive reviews in Trip Adviser. It is strange that my experience is so different from those of the other guests. The only explanation I can offer is that the 3 positive reviews all stayed in the hotel annex, which may be a pleasant modern building (I did not see it). By contrast, I was offered a room in the original 300 year old hotel building, which was awful. Even if you stay in the modernised annex, remember that the dining-room etc is still in the old part of the hotel. Personally, I would not want to risk booking a hotel, which forgets written bookings made 2 days ago and then offers either an awful room or for guests to fend for themselves.
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- Also Known As:
- Senator Hotel Eger