We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad housekeeping ruined it...”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Boscolo Budapest, Autograph Collection
Ranked #29 of 334 Hotels in Budapest
Certificate of Excellence
Berlin, Germany
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Bad housekeeping ruined it...”
Reviewed August 12, 2012

I just got home from my weekend trip to Budapest, where my partner and I had booked a two night stay at the Boscolo. As it was his birthday weekend, we splurged on a Junior Suite. The room was amazing, we loved the bathroom, it was like having a private spa. The king-sized bed was pretty comfortable. Part of my reason booking the Boscolo was the room size and ambiance, along with having a Nespresso machine in the room since we are both coffee addicts and don't eat breakfast. When we arrived, the coffee capsules in the room were all decaf, except one, which was USED and put back in the box. Gross. No problem, we called down for more, and extra feather pillows for the bed. I waited by the door, since my partner was sleeping and didn't want the staff to wake him. When the two staff arrived, I mentioned that they should be quiet- I went down to the lobby to speak to the concierge about dinner reservations. Well, they slammed the door, talked to each other really loud in the room, and brought powdered coffee instead of capsules and foam pillows. Whatever. The concierge was very helpful, listened to my food preferences and got me a table in an amazing booked out restaurant. I ordered more coffee and feathered pillows and they brought me the right stuff. So far so good...we took a nap, drank coffee and went to a fabulous dinner. Here's where the problem started...

We decided to explore the hotel after dinner and wound up in the "cigar bar" which due to the smoking laws is not called that anymore despite the signs. Sitting at the bar, the only alcohol bottles visible was an impressive collection of single malt whiskeys. It took 10 minutes before the staff noticed we were there and we were not offered menus. Since it looked like a whiskey bar,I ordered two of my favorite ones. When we got the bill I almost died. I have drunk the same whiskey in London, New York City and Dubai. I have never paid 20 euros for one glass of a 10 year old. This is normal single malt. Nothing special. I said something and he explained that single malts have a higher taxation. I asked then why is the bar only stocked with single malts? It invites you to drink them. After asking to see the menu, everything else, cocktails etc. was priced ok for a hotel bar, but the single malts were outrageous. As a former bar owner, I know exactly how a bar is run. You do not stock 20 single malts and put them in eyesight, and then pretend you're clueless when the customer is shocked how much one is. They should change this immediately. Cigars and whiskey I get. But when there are no cigars in sight and there is a higher taxation on single malts, give a customer a break. It's bad.

Turn Down Service: Was a joke. Housekeeping didn't even rinse out our coffee cups, let alone replace them. The room didn't look any different except a tiny corner of the duvet was flipped and our slippers were placed near the bed.

In Room Movies: We came back to our room around midnight and wanted to watch the new Tim Burton. The tv produced an error message, said to notify staff which we did. We also asked that they send up two clean coffee mugs...Bottom line the guy was very friendly but couldn't fix the problem. So no movie. Housekeeping showed up very annoyed and produced 6 Nespresso capsules! No clean coffee cups. Whatever. We were actually a little amused having two staff members in our room with us in pj's and I rinsed the coffee mugs out.

When we got back to our room after a wonderful day and dinner around midnight the next day, I noticed that the towels we had used had not been replaced, (so one towel left for 2 people) the dirty washcloth was still there, the water glasses had not been replaced so we had to drink out of the bottle, the coffee cups had lipstick stains still on them (wasn't my color!) and the bed wasn't properly made up, it was missing a sheet and the blanket was balled up under the nightstand. Tried to rent the movie again. Got error message.

So another midnight call to the front desk, another visit by charming TV guy carrying an armload of towels and NESPRESSO capsules instead of coffee cups...(by the time we left we had at least 20 capsules and no clean coffee cups) but he couldn't fix the problem. So I explained the situation to the front desk, he said he would comp breakfast at the New York Cafe downstairs the next morning.

Next morning, slept in decided to go to the spa. Called the spa and asked if the small pool was full (it was) asked if we should bring room towels she said she had towels for us. She was very nice and called us back when the pool was empty around 11:30. We went down in our robes using the spa elevator...asked for towels. She said she was out, but in 10 minutes there would be more. We went swimming, went to the sauna, asked for towels, no towels. 10 minutes. (30 minutes after I asked for one) You can't be soaking wet and cold, trying to relax in the quiet room so I said, listen you need to get us towels now. She produced one towel. We decided to back to the room, the spa elevator didn't work. So soaking wet in our robes we had to march through the lobby in front of everyone.

Checking out- We asked if we could get our comped meal before our taxi came, the concierge said breakfast was over. I said the night staff said The New York Cafe, and they are still serving food so what's the problem? Apparently they are not affiliated with the New York Cafe after 11 am. So no food. After listing the problems that we had over 3 days with NORMAL, MUNDANE, services that hotels (especially 5 star ones) should provide, and that not running smoothly, especially at over 300 euros a night, he comped us a free ride to the airport and our one mini bar scotch and beer. Uh-huh.

So we decided, heck, we have an hour and 40 minutes until our taxi, let's eat there anyway, it's pretty. Yes, it's pretty. But they don't care. We had excellent service in Budapest. Everywhere else. We explained to the Maitre that we had our taxi coming and if he could make sure we get faster service. It took him 10 minutes to get us the menus. Another 10 minutes before someone came to take our order. We don't mind slower service when we have time. But we specifically told them that our taxi was coming. We started ordering. And then he shook his head. "Maybe you get your food." What??! We still had an hour an 20 min. And he's saying maybe? He didn't tell us yes or no, he said "maybe". We were going to shell out for a 70 euro lunch and maybe we would get it. He didn't even offer alternative quicker dishes. Budapest has great food. We ate at amazing restaurants. We left this one. I hate snobs, I hate young waiters serving mediocre food in a pretty place ripping off tourists and then being snotty on top of it.

Beautiful hotel. If they can get their housekeeping up to speed, it could be 5 star. It looks like one, but the service is not.

Room Tip: The suites are worth it for the bathrooms.
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank GirlInBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,374 reviews from our community

Traveler rating
    2,392
    668
    199
    69
    46
See reviews for
446
1,745
117
361
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (474)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Milwaukee, Wisconsin
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 10, 2012

Our stay at the Boscolo was a wedding gift, and what a gift it was! The hotel is in a great location as you can walk everywhere from here. They also have their own appointed taxi service so there is never a wait for a ride. The rooms are beautifully decorated and impeccable clean. The bed was ultra comfortable and the shower/bath was amazing. The spa was beautiful and the services we received (massage) were wonderful. The staff was more than accomodating and so very helpful with any questions and concerns we had. Lovely stay.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michele w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Level 4 Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 8, 2012

I got to stay at the Boscolo Budapest for 2 nights. The rooms are spacious and wonderfully comfortable. The atrium, particularly at night when it is well lit, lends it a very unique character. The coffee shop has an out of this world ambiance and is a photographers delight !
The location is good and one is well connected to all parts of the city. Would definitely revert back to the hotel whenever I'm back in Budapest !

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SBSLidder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level 6 Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed August 7, 2012

Conveniently located within walking distance from downtown, this hotel has impressed me from the first minute with its breathtaking looks and grace of a glorious past. I took the gourmet promotional package and got a gourmet meal and a visit to the Hilton hotel wine cellar downtown.
My room was one of the most spacious suites I have ever stayed in, with a separate sleeping area. Any hotel offering guests with a Nespresso machine will earn my respect, so does this one.
I was very well served at the New York café. It was my first experience with Hungarian cuisine and although I was not overly impressed, my meal was quite decent and included goulash and pan-seared goose liver. I took great pleasure contemplating the spectacular décor of this classic chic café decorated with gold, silver and marble. It is so posh that it is hard to me to think that this is post-communist era.
The swimming pool has an interesting narrow shape and gave me the impression of swimming in a cave because it was intentionally very dark. It was so narrow it would have been difficult to have 2 persons swim at the same time.
I greatly enjoyed my 2-nights very reasonably priced package at this true 5-star hotel.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michikoQC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 7, 2012

The Pros:
Well situated so you can get anywhere you'd like pretty fast
Very nice decor, and the atrium is really nice.
Spa, albeit small, is a nice thing to have available after a day of sightseeing.

The Mehs:
Breakfast was just a standard hotel breakfast.
WiFi range stunk, and couldn't get it in the room.

The cons:
If you are in the shower, better hope no one opens your room door. Full view on the hallway.
The piano in the restaurant plays 8 songs on repeat that fill the place incessantly. (I had to find more than one con.)

Overall, I will recommend to friends

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joshknyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mons
Level 6 Contributor
301 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed August 7, 2012

Wife wanted to go to Budapest, and I had not been since 15 years, so crank up the hotel recon! We're Marriott platinum members, so first I check to see if there's any Marriotts in town; yup, at least 3.

Choice was down to the one on the river with view of the Buda hill, or the Boscolo, about a mile in from the river. Price for the river was running around 130eur/night or so, but the Boscolo was only 96eur/night! When you look at the website photos of the two hotels, you'll see how the choice became a no-brainer; especially for a 3-night stay.

Arrived from airport via ASM shuttlebus (10,000ft for 3 pax; slight savings over taxi, see forums for more info than you can handle on how to get to city from airport). Boscolo staff appeared from nowhere to take our bags right from the bus driver before I could even touch them. I usually hump a ruck on trips, not so used to all this carry-your-bags for you stuff; if you're into that, this is a great place for you!

Check-in was smooth and fast, despite our arrival at around 1100h. Got upgraded to a junior suite (platinum is cool!).

Hotel is visually impressive; exterior and interior lobby; see website photos. Room was awesome, bathroom was bigger than a regular Paris hotel room! Breakfast in the New York Cafe also quite impressive; by the last day my wife was dressing up for breakfast, then changing back into shorts afterwards. Chow was good, too; wide spread of eggs/bacon/potatoes & fruits & yogurts & cheeses & you name it.

Spa/pool in basement is interesting, too. Kind of a maze down there, but very nice.

Staff was friendly and helpful with maps, advice, tickets to Szechnyi baths.

I stupidly left two rain jackets in the closet when we left; emailed from home; they're in the mail to me now.

Metro stop is 100m from front door of hotel, 2 stops to city center, get the 72-hour travel card for 3900ft, convenient.

Overall, excellent stay, i've already recommended it to a friend, price can't be beat, setting in wonderful.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NATOPatsFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 4 Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 6, 2012

This place is to die for. The beauty of the building, the quality of rooms, the food, breakfast and quality of service. Everything was excellent.The reception staff were helpful, efficient and the details were all very well taken care of. A great place, fine location and true 5v star quality..

Room Tip: Just tell reservations and reception what you need. They are just terrific at their job and care abo...
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sadasivan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Budapest hotels
District VII / Jewish Quarter
Corinthia Hotel Budapest
Corinthia Hotel Budapest
#20 of 334 in Budapest
7,097 reviews
District V / Inner City
Kempinski Hotel Corvinus Budapest
District V / Inner City
Buddha-Bar Hotel Budapest Klotild Palace
Show Prices
Show Prices
Show Prices
District V / Inner City
Four Seasons Hotel Gresham Palace
District V / Inner City
InterContinental Budapest
InterContinental Budapest
#27 of 334 in Budapest
3,357 reviews
District V / Inner City
Sofitel Budapest Chain Bridge
Show Prices
Show Prices
Show Prices

Been to Boscolo Budapest, Autograph Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Boscolo Budapest, Autograph Collection

Property: Boscolo Budapest, Autograph Collection
Address: Erzsebet korut 9-11., Budapest 1073, Hungary (Formerly Boscolo New York Palace Hotel)
Phone Number:
Location: Hungary > Central Hungary > Budapest > District VII / Jewish Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Budapest
#10 Spa Hotel in Budapest
#17 Romantic Hotel in Budapest
#25 Luxury Hotel in Budapest
#26 Family Hotel in Budapest
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Boscolo Budapest, Autograph Collection 5*
Number of rooms: 185
Official Description (provided by the hotel):
Experience 5-star luxury when staying in the gorgeous Boscolo Budapest, Autograph Collection. Our contemporary hotel is one of the most grand luxury hotels in Budapest, Hungary. It offers proximity to some of the Budapest area' best attractions, including Chain Bridge, Great Synagogue, and Vaci Utca. We invite you to stay with us and visit our serene indoor pool, state-of-the-art fitness center, full service spa, and impeccable restaurants during your visit to Budapest. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Orbitz, Hotels.com, Expedia, Travelocity, TripOnline SA, Agoda, Hotwire, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your Boscolo Budapest, Autograph Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Boscolo Budapest, Autograph Collection Hotel Budapest
Hotel Boscolo New York Palace
New York Palace Budapest

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing