Visited the House of Terror on 18th September 2013 - have been trying to get there for years. It is very well done with some excellent presentations and exhibitions. The interior architecture of this old building is stunning. I am very pleased to have visited - though it is hardly something one enjoys. It is a fine reminder of man's inhumanity to man. We should never forget such atrocious behaviour - rather we should do what we can to make sure such things do not happen - but sadly as I write this there are terrible things going on in Syria and elsewhere.
I was disappointed by two things - and mentions this in the hope that the administrators take note. The "customer service" was lousy - very poor. The woman in the cloakroom - and the one giving out the headsets were both remarkably unfriendly. Secondly - the audio guide is fine but inaudible - there was no volume control and as there was a loudspeaker in most rooms it was impossible to hear the recorded commentary - in fact it was total waste of time.