This place was only 5 star if you upgraded to the executive package and then you have add quite a bit of $$. The spa downstairs was one of the most amazing things about this hotel. The staff at the spa desk I found to be poor on the service end...they gave me someone else's key when I left the spa and I couldn't get back into my room. I was in my bathrobe and wet. They expected me to go to the front desk to get a new key, when in fact they handed me the another person's key with another person's name on it. They didn't even bother to ask me my name.
I left a charger at the hotel and they charged me $50USD to mail it and it didn't come for 3 weeks.
When we needed a cab, the hotel had a mercedez but they charged us double the cost of a normal taxi but didn't tell us about this additional charge.
Overall, if you want a 5 star experiece you have to pay more than the advertised price or you will get a dreary room with no view and ugly sheets. The service here can not compare to the service in the US howere the concierge was so incredibly helpful with helping us book our train tickets to kakow.More
- Room Service