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“Staff deluxe. Hotel not.” 3 of 5 bubbles
Review of Mamaison Residence Izabella Budapest

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Mamaison Residence Izabella Budapest
Ranked #46 of 342 Hotels in Budapest
Certificate of Excellence
Suffolk
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Staff deluxe. Hotel not.”
3 of 5 bubbles Reviewed March 12, 2014

There are many good things to say about Izabella - the staff were lovely, extremely helpful and charming. The location is excellent and the rooms are spacious. The handwritten notes of welcome were a very nice touch.
The problems we had were to do with our expectations which were determined by the website and the language used to describe the room when we chose this hotel. The term used to describe our room was deluxe - now that suggests something at least a little luxurious. We discovered that the hotel has five levels of room and we were in the level one up from the bottom. The room was large and the kitchen/dining/lounge area was great, it was spotlessly clean but it was basic and somewhat spartan. We had requested a twin bedded room which we were told might not be possible. The hotel tried very hard to accommodate that request by setting up a single fold-up bed in the lounge area. This would have been excellent but I defy anyone to sleep on the mattress that came with this bed - it was biscuit thin, impossibly uncomfortable and painfully lumpy, so one of us slept on the sofa for four nights. Not a deluxe experience!! The double bed in the bedroom was an improvement but was still very uncomfortable - some investment in good mattresses would be very worthwhile. We also had not been made aware that there would be no servicing of the room for the duration of our stay, save for emptying the bins. It does not matter but it would be better to know this before arrival.
The bathroom was very clean but smelt musty and damp and the towels were thin and very small for bath towels.
Breakfast overall was not good. Temperamental coffee machine, dreadful scrambled egg, greasy cold bacon, limited fresh fruit. Choices of tea were good.
We had hoped for a better experience because of the expectations we had. It has to be said once again that the staff were great and none of the above comments relate to the way we were looked after by them. It's the standard of the room and the lack of comfort that caused the problem. It's just not what we expected and we were disappointed.

  • Stayed March 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank PipsSuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMResidenceManager, Residence Manager at Mamaison Residence Izabella Budapest, responded to this review, March 31, 2014
Dear Valued Guest “PipsSuffolk”,

I would like to thank you for taking the time to write a review on Tripadvisor.com about your stay at Mamaison Residence Izabella Budapest. It is a pleasure to see that you found our staff helpful and friendly.
I am sorry for hearing that your apartment did not met your expectations. Next time please feel free to ask for a suite in the upper floor in case you prefer that. Could you please let us know what did you miss from the kitchen/dining/lounge area? The matress of the fold-up bed is 13 cm thick, I apologize if it was not enough for your convenience. We do provide extra servicing of the room upon request for extra charge, please feel free to ask for it at Reception upon your next visit. The changing of towels is free of charge, we can provide it anytime upon request. The quality and selection of our breakfast is under improvement so each and every feedback is much appreciated, thank you for your remarks.
We always try to do our best for the comfort of our guests and keeping them satisfied at the highest possible level.

Thank you very much for your review, it was really useful for us! Hopefully next time you will have a better impression about our hotel.

Best regards,
Beatrix Marlyin – Residence Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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614 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
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English first
Budapest, Hungary
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 9, 2014

I stayed for approximately 2 years at Izabella while on work assignment in Hungary and I was made to feel very welcome from day one so I will really miss the hotel staff team for all their help. With all the stresses of working many hours in a foreign country, it was very reassuring to know everything was always sorted back at the apartment which meant I could relax once home. I would recommend any expats on assignment in Budapest to consider using their housing budget to stay at Izabella in a serviced apartment. Thanks again to all the friendly staff, all the best

Room Tip: if you are planning to stay long-term then request a room with it's own washing machine (e.g. ro...
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  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MattW_9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMResidenceManager, Residence Manager at Mamaison Residence Izabella Budapest, responded to this review, March 17, 2014
Dear Valued Guest “MattW_9999”,

Thank you very much for your fabulous comment on Tripadvisor.com regarding your 2 years stay at Mamaison Residence Izabella Budapest. It was really nice to meet you, and I do hope that you could have some nice memories about Budapest and our team as well and you will never forget us, because we won’t forget you!

We wish you all the best’s in your business and private life as well, and please visit us when you might return to Budapest!

Best wishes,
Beatrix Marlyin- Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Level Contributor
200 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed March 7, 2014

We stayed here for three nights in February and loved this hotel. Our room was more like a one-bedroom appartment (with kitchen and fridge); spacious, clean and comfortable. It overlooked the inner courtyard so was also quiet. The reception staff throughout our stay were really friendly and helpful, including making restaurant and sightseeing bookings on our behalf. The hotel is just off the main Andrassy Boulevard. You can walk in one direction to the centre and in the other to Heroes' Square in about 15-20 mins. If you don't feel like walking there's a metro station on the corner. The hotel serves breakfast and a room service menu which is delivered from a nearby restaurant. There are some excellent reastaurants nearby, including Millenium da Pippo and Zeller Bistro. There's also a handy grocery store on the corner where you can buy fresh bread and pastries in the morning.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank newnhamites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMResidenceManager, Residence Manager at Mamaison Residence Izabella Budapest, responded to this review, March 17, 2014
Dear Valued Guest “newnhamites”,

Thank you very much for taking your time to evaluate Mamaison Residence Izabella Budapest on Tripadvisor.com. I am more than happy to read that you thoroughly enjoyed your stay with us in Budapest.
I am delighted that we could make your stay a relaxing one and our hotel was an excellent base for you after a busy day.

Please feel free to contact us should your plans bring you to Budapest again.

Kind regards,
Beatrix Marlyin – Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 1, 2014

We were a family of four (kids 7 and 4). The suite was brilliant - 2 bedrooms and a living room and kitchen. The hotel was very attentive - handwritten note in the room welcoming us and with a birthday message as well. The reception staff were also very friendly (i remember Attila in particular, just because his name was so unique !) The hotel is right off the Andrassy Ut and has a great little italian restaurant close by (Da pippo) which the kids really enjoyed. Its convenient for public transport as well. All in all, we'd stay there again in a heartbeat.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank golfinghound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMResidenceManager, Residence Manager at Mamaison Residence Izabella Budapest, responded to this review, March 5, 2014
Dear Valued Guest “golfinghound”,

Thank you very much for staying with us and special thanks for your precious time spent on sharing your kind feedback. I am glad to read that you have enjoyed your vacation in Budapest. I am happy to see that you were satisfied with our Ambassador Suite, this is one of our most comfortable rooms for families.
Thank you very much for your nice words regarding our staff as well, it is really kind of you!

We wish you and your family all the bests and we do hope that we can welcome you back in the near future!

Warmest regards,
Beatrix Marlyin – Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 24, 2014

We stayed here for a long weekend in February and couldn't fault the place. Great location and the staff were very helpful and friendly. The apartment was spacious, clean and offered excellent value for money. As we only stayed for a couple of nights, we ate out so we didn't use the kitchen facilities provided but I'm sure they would have been fine. Location was very good and very close to the Metro which came in handy getting around the city. Would definitely recommend.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SteveandMichelleV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMResidenceManager, Residence Manager at Mamaison Residence Izabella Budapest, responded to this review, March 5, 2014
Dear Valued Guest “SteveandMichelleV”,

Thank you very much for your brief comment regarding your stay at Mamaison Residence Izabella Budapest. It is nice to read that you were satisfied with your suite and you found your apartment comfortable and spacious. We do hope that you had a great time with us and you have nice memories from Budapest as well.

I will be surely share your kind feedback with the team and we all look forward to welcoming you back in the future.

Kind regards,
Beatrix Marlyin-Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 10, 2014 via mobile

Stayed here for four days with my husband , sister and her husband. What a find!! The room was fantastic. Everything u could need. The staff were excellent. Nothing was too much trouble. We bought our bus tickets and spa tickets from reception. The staff were always keen to give us advice on places to eat and how to get to attractions. The breakfast was all you could want and coffee was available free of charge all day. Can't praise this hotel enough. Thank you for making our stay in Budapest a memorable one.

Stayed February 2014, traveled as a couple
Helpful?
Thank DarrenCherie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMResidenceManager, Residence Manager at Mamaison Residence Izabella Budapest, responded to this review, February 13, 2014
Dear Valued Guest “DarrenCherie”,

Thank you very much for leaving such a nice comment regarding your stay in Mamaison Residence Izabella Budapest.
I am glad that you could take advantage of your nice suites and our staff could help you anytime. For us it is really heart-warming, when our guest spent a memorable stay in our hotel and also in Budapest. Thank you again for your kind words!

We would be glad to hear about you in the future and it would be our pleasure to have a chance to accommodate you again. Until then, we remain at your disposal.

Kind regards,
Beatrix Marlyin – Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 25, 2014

Posted a similar review in Booking, but the overall score is lower than we had anticipated.((Visited Hungary on Christmas 2013. very well hit the campaign "Winter in Budapest!" apartment (Deluxe Suite) spacious, cosy, warm, which is especially pleased after long walks in the apartments with everything you need for a comfortable stay, even a washing machine and dishwasher.)) Hotel staff very friendly and helpful. It was a pleasant surprise: pie and Christmas greetings from the hotel. Apartments location suited closer to the Zoo, the Castle Park Vajdahunyad and thermal bath Scecheny for walking by foot ore sometimes traveled by subway (2-3 min walk from the hotel). Overall-a very positive impression of the hotel!

It would be easier if the apartments had bathrobes, sauna in your clothing is not convenient.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VitBirukov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMResidenceManager, Residence Manager at Mamaison Residence Izabella Budapest, responded to this review, January 29, 2014
Dear Valued Guest “VitBirukov”,

Thank you very much for spending the Christmas holidays at Mamaison Residence Izabella Budapest in 2013. We also appreciate your nice comment on Tripadvisor.com.
I am delighted to read that we could make the festive season memorable for your family, and you had a very positive impression of our hotel. Also thank you for your useful remarks regarding the bathrobes and our sauna, we are always working on to improve our services.

Should you return to Budapest in the future, please do not hesitate to contact us anytime!

Best regards,
Beatrix Marlyin-Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mamaison Residence Izabella Budapest

Property: Mamaison Residence Izabella Budapest
Address: Izabella utca 61 | 1064 Budapest, Budapest 1064, Hungary
Location: Hungary > Central Hungary > Budapest > Terézváros
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#22 Business Hotel in Budapest
#24 Family Hotel in Budapest
#24 Romantic Hotel in Budapest
#34 Luxury Hotel in Budapest
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mamaison Residence Izabella Budapest 4*
Number of rooms: 38
Official Description (provided by the hotel):
The upscale Mamaison Residence Izabella is literally steps away from Andrássy Avenue, a classified UNESCO World Heritage Site. Contemporary and unique, the hotel is both charming and convenient, and the prefect choice for your Budapest hotel reservation. Recently renovated, Mamaison Residence Izabella is in close proximity to the Budapest Business Centre, West End business district and Governmental area, and therefore know as the perfect business hotel in Budapest. At the same time, with a vast range of specialised facilities and services, it offers 38 fully-equipped suites with a welcoming atmosphere and refined design in the heart of Budapest, where also families feel at home, for short and long stays. For concerts, performances and other events in Budapest we recommend our partner GoToHungary. Mamaison Residence Izabella boasts 38 fully equipped suites (45-97sqm), Full-sized kitchens, dining areas and living rooms, Suites with one, two or three bedrooms, Fitness centre with sauna and infrasauna, Complimentary WIFI, business centre and facilities, Charming inside courtyard, Underground garage parking, Children's corner, Convenient proximity to city highlights. ... more   less 
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Also Known As:
Mamaison Residence Izabella Budapest Hotel Budapest
Mamaison Residence Izabella Hotel Budapest

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