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“We expected more”

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Novotel Budapest Centrum
Ranked #77 of 334 Hotels in Budapest
Certificate of Excellence
Reviewed February 22, 2014

Me and my wife chose this hotel based on its location, and in terms of this we pretty much got what we hoped for. With 15 - 20 minutes walking distance to Danube river (with the Jewish quarter on the way), some 30 minutes to the city park and a subway station just nearby It turned out to be a good starting point for exploring Budapest. However, the room we got was very small (though perfectly clean and well equipped) and only had one small window. And first we were assigned to a room that totally reaked by smoke though we travelled with an infant and had explicity asked for a non smoking room. The staff in the reception were not very understanding when we brought this to their attention and asked for another room.

The hotel restaurant was a big disappointment. It had a sign with a Guide Michelin star from 2009 in the window, but there was absolutely nothing Guide Michelin about it. The dinner was quite pricy by Budapest standards, but the food was ordinary and served in very small portions. The breakfast buffet was also pricy but offered nothing special and little variety.

Some suggestions on what to do in Budapest: Go to the thermal baths in the city park, Széchenyi. Totally amazing. Staying in the hot outdoor pool when it is cold outside surrounded by the beautiful building - fantastic!

Go inside the church next to the Fisherman´s bastion. Beautiful!

Walk by the bridges crossing Danube after dark watching the Gellert and castle heights.

Try the Langos in the upper floor of the Nagy vásárcsarnok.

Stayed: January 2014, traveled with family
2  Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QUALITYCOORDINATOR, Guest Relations Manager at Novotel Budapest Centrum, responded to this reviewResponded February 24, 2014

Dear Daniel C,

Thank you for taking the time to tell us about your experience at the Novotel Budapest Centrum.

I am sorry that your experience did not meet your expectations in connection with your room and the restaurant; please allow me to express my sincerest apologies.

I treat all feedback with the utmost seriousness and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Our team stay at your disposal to discuss any inconveniences on H3560-FO@accor.com.

Thank you again for calling our attention for your experiences and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind Regards,

The team of the hotel

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699 - 705 of 1,835 reviews

Reviewed February 22, 2014

Stayed at this hotel through a British Airways deal. Cost us 7000HUF (approx 18GBP) to get there from the airport in a taxi. Good location, close to main tram lines, although we never used the trams in our 3 days there, everything is walkable. Spacious double room with a sofa (which I think would open out into a bed if you had more people). Tea and coffee facilities. Bath. Room service. Serviced daily. Small gym, jacuzzi and sauna in the hotel and a nice restaurant where we had breakfast every morning. Was a really good selection of foods that was frequently checked and topped up. Lovely service too from the restaurant staff. We had dinner there one night and they even had a pianist playing. Helpful reception, you can buy tickets to the baths at the front desk to avoid queues when you get there.

  • Stayed: February 2014, traveled as a couple
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1  Thank Kiwi_Lisa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QUALITYCOORDINATOR, Guest Relations Manager at Novotel Budapest Centrum, responded to this reviewResponded February 24, 2014

Dear Kiwi_Lisa1,

It was our pleasure to receive your positive feedback and we are very glad to read that you found the Novotel Budapest Centrum good.Your satisfaction is the best possible reward for us and our teams.
We are happy that you could take advantage of the central location of the hotel. – it is our hope that you were able to see as much as possible from the sights of the city. Your positive feedback will be forwarded to all of the colleagues.
Thank you again sharing your concerns, and it is our hope that you will give us the opportunity to host you again in the near future.

Have a nice week and we wish all the best,

The team of the hotel

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Reviewed January 30, 2014

The hotel itself is in a very good shape, better than most of the Novotels and it is a historical building! I booked the room in Accor sale promotion so got a nice very affordable rate with double points. As I am platinum member of their loyalty program and made the booking through accor website my status shpuld be visible for the hotel. unfortunately I did not get the upgrade by default although the hotel seemed almost empty and had to ask for it. At the end the receptionist was helpful and upgraded my room with lounge access. I also tried the bar which was ok but I really missed alcohol free coctails from the menu. I did not try the spa but next time I will. Overall it was a nice 1 night stay and would definitely recommend this hotel!

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Viktor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QUALITYCOORDINATOR, Guest Relations Manager at Novotel Budapest Centrum, responded to this reviewResponded January 31, 2014

Dear Viktor B,

Thank you very much for taking the time to write a review concerning your stay at Novotel Budapest Centrum. It was our pleasure to read that you enjoyed your stay here.
We do appreciate that you highlighted the design of the building. The hotel was built in Art Nouveau style which is related with modernity in services.
Besides that we are very sorry for the mistake in connection with your upgrade; Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

However it is a pleasure to read that you would recommend us to other travellers!

Thank you for calling our attention for your experiences; it is our hope that you will give us the opportunity to better serve you in the near future.

Kind Regards,

The Team of the Hotel

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Reviewed January 23, 2014

Stayed one night in this hotel for a business trip, staff was very friendly. Hotel is ideally located near a metro station which is very nice, close to the city center and main attractions.
Hotel provides shuttle to the airport for HUF 2.500 (EUR 8,25) as opposed to the HUF 7.000 taxi cost

  • Stayed: January 2014, traveled on business
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3  Thank Fabrice W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QUALITYCOORDINATOR, Guest Relations Manager at Novotel Budapest Centrum, responded to this reviewResponded January 31, 2014

Dear Fabrice W,

We very much appreciate your positive feedback regarding your stay at the Novotel Budapest Centrum. We strive to provide a superior service experience for every customer; therefore your opinion is very important to us.

We are delighted that you highlighted the location of our hotel and the staff; Positive feedback from satisfied clients is our greatest reward - thank you.
We have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

It would be our pleasure to welcome you again in our Hotel in the near future.

Kind regards,

Team of the Novotel Budapest Centrum

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Reviewed January 17, 2014

Although I booked 3 nights I was given a room in the first floor - usually the rooms for the one night bookers. And it showed: I have probably never stayed at a hotel with such a dirty carpet. If shampooing will be enough, I doubt it. Unfortunately I did not see it until the next day ...
The staff at the reception is very friendly and speaks excellent English. The taqxt service is reliable and asks prices.

Stayed: January 2014, traveled solo
1  Thank willibrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QUALITYCOORDINATOR, Guest Relations Manager at Novotel Budapest Centrum, responded to this reviewResponded January 20, 2014

Dear willibrunner,

We appreciate the time and care you took evaluate Novotel Budapest Centrum.
Your nice comments on the front staff were already forwarded to them.
Regarding your complaint, please note that we took the necessary steps to prevent any similar mistake in the future during the next deep cleaning. I do hope we have a pleasure of welcoming you again in the not so distant future.

Kind Regards,
The team of the Novotel Budapest Centrum

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Reviewed January 2, 2014

Stayed here on business trips couple of times before upgrading to the Marriot on the Danube. It was a nice clean hotel with big rooms and small balconies. Wifi was great. It was centrally located in Budapest and in close proximity of tourist attraction. There was many food shops close by and short walk/bus/taxi ride to the river Danube.Breakfast was well presented and plentiful in variety in a nice setting. Some of the reception staff seemed a bit grumpy but generally mostly they were quite helpful. I would recommend this hotel.

  • Stayed: June 2013, traveled on business
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1  Thank NayaabNet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QUALITYCOORDINATOR, Guest Relations Manager at Novotel Budapest Centrum, responded to this reviewResponded January 5, 2014

Dear NayaabNet,

I am greatly appreciative of your positive review of your stay on Trip Advisor. We are pleased to hear that you enjoyed the wide selection of our buffet breakfast- your nice comments have been forwarded to the F&B Team.
It is our pleasure to hear that you would recommend us to the traveller community.

Thank you again sharing your concerns, and it is our hope that you will give us the opportunity to serve you again in the near future.

Best Regards,
The team of the hotel

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Reviewed December 31, 2013

I spent a week at the Novotel Budapest Centrum during the Christmas season. It is a very nice hotel with big rooms. The location is great! Close to public transport and a short walk (15 -20 minutes) to all of the sights. I love walking so I walked most places and never felt unsafe as a woman traveling alone. The hotel is close to grocery stores and restaurants. The front desk people were very helpful and friendly. The hotel also has free wifi. The only negative with the hotel is how loud the doors are when other guests shut them. Every time a door would shut you could hear and feel it in the room. Even with that I would highly recommend this hotel to others.

Room Tip: If you are a light sleeper ask for a room that is not on the street. I am a deep sleeper so the traf...
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  • Stayed: December 2013, traveled solo
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Thank TravelingTeacher07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QUALITYCOORDINATOR, Guest Relations Manager at Novotel Budapest Centrum, responded to this reviewResponded January 5, 2014

Dear TravelingTeacher07,

Let me thank you for your feedback about your recent stay at Novotel Budapest Centrum. I am delighted to see that you enjoyed our hotel and the services were up to your expectations.

We are glad that you could visit many of the sight here in Budapest!

Positive feedback is always the greatest reward from our guests; Please stay tuned for our next offers!
Thank you again for your precious time taken to share your review with us.
I hope, we may have the opportunity to welcoming you back to our hotel!

Have a nice week,
The team of the hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Budapest Centrum

Address: Rakoczi ut 43-45, Budapest 1088, Hungary
Location: Hungary > Central Hungary > Budapest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#50 Business Hotel in Budapest
#53 Family Hotel in Budapest
#55 Luxury Hotel in Budapest
#61 Romantic Hotel in Budapest
Price Range: $67 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Budapest Centrum 4*
Number of rooms: 227
Official Description (provided by the hotel):
The Novotel Budapest Centrum is a 4 star hotel close to the business centres and major cultural attractions of Budapest. Business travellers will find WiFi internet and seven meeting rooms at their disposal. A beautiful place to stay on holiday in Budapest, the Novotel features a restaurant, bar, gym, jacuzzi and sauna, all in a charming, heritage protected building with modern additions. ... more   less 
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Also Known As:
Novotel Budapest Centrum Hotel Budapest
Accor Budapest Centrum
Budapest Novotel

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