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“Quite a good hotel”

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Novotel Budapest Centrum
Ranked #78 of 333 Hotels in Budapest
Certificate of Excellence
Galati, Romania
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Quite a good hotel”
Reviewed July 16, 2012

This hotel is located in a very classy building, having astonishing interior design. It is located very close to a subway station, but otherwise it is difficult to walk to the Danube and the city center. Breakfast was also excellent, tasty and with quite good variety. On the other hand, the parking is quite expensive (around 18 Eur/day). The sofa of our room was not in very good condition.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QUALITYCOORDINATOR, Guest Relations Manager at Novotel Budapest Centrum, responded to this review, July 17, 2012
Dear Alex C,

We are delighted that you wrote such a nice review about Novotel Budapest Centrum.
We do appreciate that you emphasized the elegance of the hotel. The building is under the cultural heritage protection of the city and has been renovated so it could keep nearly the original style of it – and offer modernity in services at the same time.

It is our pleasure that you could take advantage of the central location of the hotel and we do hope that you could visit many sights of Budapest during your stay.
Furthermore, it is nice to hear that you enjoyed the wide selection of breakfast. Hopefully the other services at the hotel have also met your expectations.

Concerning the parking house next to us I would like to inform you that it is not the hotel’s property and the price they offer is a usual one in the whole city. However, the guests of the hotel do have a discount from the price of the daily and the weekly ticket as well.

Thank you very much for you feedback once more and we hope that we can welcome you again in our Hotel in the near future.

Best regards,

Team of Novotel Budapest Centrum
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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new jersey
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 13, 2012

I did my mistake, originally book Novotel Dunabe (which was a bit more expensive but had breakfast), and switched to Novotel Centrum ( we were coming from Vienna and hotel was close to train station). Dunabe is better located. We arrived at 3:30PM, room was not ready. We booked with Expedia, luckily I had my printed confirmation that we are staying for 3 nights and it is for 4 people. Some how we were told that in their system room is for 2 and 2 nights, after we were giving key from room 210, and it did not work, I had to come back and I was told that we are staying mow in a next room 211. No one apologized for mistake and all the inconveniences ( not too mention that they could offer something). Sauna was really good.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank masha12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QUALITYCOORDINATOR, Guest Relations Manager at Novotel Budapest Centrum, responded to this review, July 17, 2012
Dear masha12,

Thank you very much for taking the time to write a review concerning your stay at Novotel Budapest Centrum.

We have realized that you were not satisfied in all aspects with our services. For the problem in the reservation system which caused the inconveniences during the check-in time please allow me to express my sincerest apologies.

Your feedback is very important to us to develop our services. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We are glad that the wellness center has met your expectations – next time you can try the Jacuzzi and our massage service as well. As you were travelled with children, it is our hope that you could enjoy some family programs in the city.

We appreciate your sharing your concerns, and it would be a pleasure to welcome you and your family in our hotel again!

Kind regards,

Team of Novotel Budapest Centrum
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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 13, 2012

I think that the title spokes for itself. There's not so much to explain. I stayed at this hotel few times and there is no room for disappointment. Critics goes to parking garage. I think that the management of hotel could and should make a arrangement with owner of parking garage about a discount to the guests of hotel. This will be a excellent gesture to all guests who stays at this hotel with their car.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Goc13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QUALITYCOORDINATOR, Guest Relations Manager at Novotel Budapest Centrum, responded to this review, July 17, 2012
Dear Goc13,

We very much appreciate your feedback regarding your stay at Novotel Budapest Centrum.
Thank you very much for highlighting the unique style – Art Nouveau – and the general atmosphere of the hotel. It is also our pleasure to read that you are a regular guest of ours and you have always been satisfied with our services. Positive review from the clients is always the greatest reward for us.

Thank you very much for your idea about the cheaper parking price for the guests. Unfortunately the hotel has not got own parking places therefore as a parking possibility we can offer to our guests to leave their cars at the street or in the public parking house next to the hotel. Both of them are payable in this district, but in the parking house the guests of the hotel do have a discount from the price of the daily and the weekly ticket as well.

Thank you again for calling our attention for your experiences, we highly appreciate your help in making us aware of the improvements that we can make to our services.

We are looking forward to welcome you at Novotel Budapest Centrum again!

Yours sincerely,

Team of the Hotel
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Stafford
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 13, 2012

This hotel is situated in a very convenient location only 50m from the M2 underground (Red Line) Blaha Lujza ter and tram lines 4 & 6. It is also situated 300m from Keleti Train Station.
The rooms are light and spacious with a high degree of comfort including air-con, complimentary toileteries, hair dryer, TV, Tea, coffee etc. Towels are changed daily.
There is a small spa area within the hotel including sauna, small gym and jaccuzi. Children are well catered for with free wi-fi, an x-box and computers in the reception area.
The hotel restaurant is in a very beautiful room with many classical features and a stunning gallery, meals are a little pricey but excellent and the buffet breakfast is impressive with cooked and cold meats, cereals, fruit, toast and all you could expect.
The hotel staff are friendly and helpful, they are knowledgable and can advise guests if necessary.
For the best pizza in Budapest turn right outside the hotel and head toward Keleti Train Station. "Inferno" looks jaded outside but serves fantastic food at very reasonable prices.
Altogether 5 out of 5 hotel.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QUALITYCOORDINATOR, Guest Relations Manager at Novotel Budapest Centrum, responded to this review, July 19, 2012
Dear Andrew B,

It was our pleasure to read your very kind comments regarding your stay at Novotel Budapest Centrum. Your opinion is very important to us therefore we have shared your feedback with the team – it is always the greatest reward to know that our efforts had been appreciated and remembered. We are extremely vigilant to our guests’ satisfaction and we constantly strive to offer a high standard of comfort.

We are delighted that you highlighted the central location of the house – hopefully you could easily reach the sights of Budapest.
Furthermore, it is nice to hear that you enjoyed the wide selection of the breakfast and also lots of our services. Thank you for your kind advice about the restaurants in the nearby.

We are looking forward of welcoming you and your friends again in our Hotel in the near future.

Yours sincerely,

Team of the Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 12, 2012

I booked the hotel for my family traveling to explore Budapest and my family was really excited about the hotel. My niece got a plush elephant during check-in and very friendly warm welcome for the rest of the family.

I would like to highlight few points: location (just few meters from metro + close to center), service (great and helpfull), breakfast (good variety of products + tasty) and of course, possibility of parking.

Definitelly next time we will go to Budapest, Novotel Budapest Centrum will become our second home again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hotelibisplzen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Novotel Budapest Centrum, responded to this review, July 15, 2012
Dear hotelibisplzen,

We are delighted that you wrote such a nice review on Tripadvisor regarding your stay at Novotel Budapest Centrum. Thank you very much for your kind comments, which have been already forwarded to all of our colleagues.

Your satisfaction is the best possible reward for us and for our team. It encourages us and makes us proud to have accommodated you. It is a pleasure to know that our efforts had been remembered.

We appreciate so much that you highlighted the central location of the hotel, the friendliness of the staff and the joy of your niece about the plush elephant, too. Furthermore, we are happy that you enjoyed the wide selection of the breakfast.

We are glad that next time you would choose us again, and it is our hope that we will have the pleasure of welcoming you and your family in our hotel in the near future.

Best regards,

Team of Novotel Budapest Centrum
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crewe, United Kingdom
Level Contributor
163 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed July 6, 2012 via mobile

The hotel is situated close to the centre of town, near to the Keleti railway station.

The rooms were spacious and comfortable with air conditioning, minibar and free fast Wi-fi.

Breakfast was served in the restaurant which was in a very ornate part of the building. There was plenty of food to choose from; cereals, breads, cheeses and cold meats, as well as a good selection of hot food.

The hotel restaurant was also very good. The food was high quality and well presented and the live piano entertainment created a good atmosphere.

I would definitely stay here again when visiting Budapest.

Stayed July 2012, traveled with friends
Helpful?
Thank pmd76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Novotel Budapest Centrum, responded to this review, July 10, 2012
Dear pmd76,

We would like to take the opportunity to thank you for your review on our hotel. We are all pleased at Novotel Budapest Centrum, that you have enjoyed your stay with us. Your positive feedback will be forwarded to the Team. It was our pleasure to read that you highlighted the great location of our hotel and thank you for your warm and detailed comments about our services. We are very happy to know that our efforts had been appreciated and remembered.

Furthermore, nice to hear that you enjoyed not also the wide selection of our buffet breakfast but the quality and the unique atmosphere of our restaurant, Café Palace as well. Your satisfaction is the best possible reward for us and our team.

We are looking forward to welcome you again!


Best regards,
Team of Novotel Budapest Centrum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Strasbourg, France
Level Contributor
121 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed July 2, 2012 via mobile

We had a work conference in this hotel which is quite nice looking and well located in the center of Budapest. The rooms for the conference were nice as was the bar and the breakfast place. The rooms themselves would need some improvements tough as they are quite old and small. But globally for the low price that the organisator of this conference probably paid it was ok

Stayed May 2012
Helpful?
Thank jclinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Novotel Budapest Centrum, responded to this review, July 3, 2012
Dear jclinder,

First of all, thank you very much for taking the time to tell us about your experiences at Novotel Budapest Centrum. We are glad that in general you have found the building appropriate and comfortable for a conference and it is also our pleasure that compared to the price you were satisfied with the value of our services.

We lay a great stress on offering extraordinary service for our guests, so we are very sorry that the accommodation has not met your expectations in all aspects. We would like to inform you that the rooms offered to customers are determined by the international standards of the Novotel brand. We are extremely vigilant to our guests’ satisfaction and we constantly strive to offer a high standard of comfort. Therefore your feedback is invaluable to our effort to continually improve the quality of our service – thank you very much.

We do appreciate that you have shared your comments with us, and it is our hope that you will stay with us again in the near future.

Yours Sincerely,

Novotel Budapest Centrum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Budapest Centrum

Property: Novotel Budapest Centrum
Address: Rakoczi ut 43-45, Budapest 1088, Hungary
Location: Hungary > Central Hungary > Budapest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#50 Business Hotel in Budapest
#53 Family Hotel in Budapest
#55 Luxury Hotel in Budapest
#61 Romantic Hotel in Budapest
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Budapest Centrum 4*
Number of rooms: 227
Official Description (provided by the hotel):
The Novotel Budapest Centrum is a 4 star hotel close to the business centres and major cultural attractions of Budapest. Business travellers will find WiFi internet and seven meeting rooms at their disposal. A beautiful place to stay on holiday in Budapest, the Novotel features a restaurant, bar, gym, jacuzzi and sauna, all in a charming, heritage protected building with modern additions. ... more   less 
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Also Known As:
Novotel Budapest Centrum Hotel Budapest
Accor Budapest Centrum
Budapest Novotel

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