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“Great customer service” 5 of 5 bubbles
Review of Ibis Budapest City

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Ibis Budapest City
Ranked #53 of 342 Hotels in Budapest
Certificate of Excellence
Clonmel, Tipperary, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great customer service”
5 of 5 bubbles Reviewed January 11, 2013

We chose this hotel for its convenience to Semmelweis University and Blaha Luija. Everything about the hotel was perfect, particularly the staff. They were most helpful and accomodating. Would definitly stay here again.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Suzanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard S, General Manager at Ibis Budapest City, responded to this review, January 18, 2013
Dear Suzanne C,
Thank you for your kind comments and compliments. It is our pleasure that you found our costumer service remarkable. I will forward your nice words to the Reception.
Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one.
With kind regards,
Richárd Siklósi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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900 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Budapest, Hungary
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 1, 2012

Excellent personnel, starting from Marta and the security guard that helped me with a fake taxi driver that was attempting to rip cash from me.
All the rest of the stuff was great with us.
Big rooms (ideal for my mess) clean and quiet (we stayed at the back rooms).
Close to transport (50m from the sub and 80m from the tram) and plenty of food markets nearby
For who like walking, the hotel is situated on a cross way of two main avenues from where you can reach most of the historic sites, the Duna riverside and go ice skating at the Varosligeti park near Hosok tere.
Breakfast was discrete and had some tasty goat cheese.
If you spend most of the time visiting Buda and Pest, and you will, this is convenient hotel, just keep in mind that at night the city is little...difficult so is nice to have bodyguard close to home.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank danben51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard S, General Manager at Ibis Budapest City, responded to this review, December 6, 2012
Dear danben51,
First of all, I would like to say thank you for taking the time for sharing your comments regarding your stay at ibis Budapest City. We are extremely pleased that the hotel staff assisted you to spend a nice vacation, and you felt yourself comfortably and safe in the hotel. We are honored that you chose us and we hope we have a chance to greet you again in the near future.
Sincerely yours,
Richárd SIKLÓSI
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed November 16, 2012

As Ibis hotels go, this one didn't measure up to others we've stayed at. The room was dingy, no in-room amenities at all (hair dryer, WiFi, etc) and the overnight noise from the street was terrible - bars, cars, sirens all night long. Bed was horribly uncomfortable and, even after requesting additional pillows, still found it very hard to sleep well. Bathroom was tiny and curved shower had straight, swinging doors that met (but did not seal) in the center, so floor was all wet by the time you were done. Breakfast ended early (10am) and was OK, but not great (lots of meats but not much else). 24-hr bar service involved a counter and a few room temp beer and liquor selections. That all said, the location was well-positioned for walking around the city - about 10 min walk to the market, Elizabeth Bridge and shopping districts. Would go back to Budapest in a heartbeat, but would probably opt to stay elsewhere.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank WilkS71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard S, General Manager at Ibis Budapest City, responded to this review, November 18, 2012
Dear WilkS71,
Thank you for taking the time to write a review on the Tripadvisor website about your stay in Budapest. I am sorry that your experience did not meet with your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am happy to inform you that we are going to change the beds in the near future to provide better quality service to our guests. Thank you again for sharing your thoughts and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely yours,
Richárd SIKLÓSI
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed November 4, 2012

This is a reasonable budge hotel. Location is right by a metro stop so accessibility is very good. The area around the metro was not always the most pleasant to look at (several drunks, etc.) but we never felt unsafe and walked there at night. Service in the hotel was good; staff was quite helpful and friendly. Rooms were large. Bathrooms were a little small. Everything worked well. I would certainly stay there again.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bubingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard S, General Manager at Ibis Budapest City, responded to this review, November 14, 2012
Dear Bubingo,
Many thanks for taking the time to post your thoughts on Trip Advisor. It is always extremely pleasing to read positive comments about our hotel. We are looking forward to welcome you again to ibis Budapest City.
Sincerely yours,
Richárd SIKLÓSI
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Uk
Level Contributor
65 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 bubbles Reviewed October 19, 2012

Room quite large. Bed fine although duvet was a single one and made sleeping tricky. New bathroom so everything worked well. Close enough to all the sights. Nothing bad for the hotel but nothing uplifting to the heart.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Briquenay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard S, General Manager at Ibis Budapest City, responded to this review, October 27, 2012
Dear Briquenay,
We so much appreciate your comment posted on this website. We sincerely hope we can welcome you back to ibis Budapest City and give us the opportunity to provide stunning service to you in the near future.
Kind regards,
Richárd Siklósi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 17, 2012

Our room was on the 6th floor and was what we've come to expect from an Ibis hotel - clean, well maintained and, thank goodness, with a shower but not much of a view. All the staff we met were very nice. Reception were helpful especially after my husband lost his reading glasses. I have to be honest and say that the breakfast buffet could have been better although you could always find something to fill up with. My problem is that I'm on a dairy free diet and the menu included a lot of cheese. I would also have liked cranberry juice on offer as, again, I can't take orange or apple juice. We found it rather too far to walk to the places we had on our list but we ARE both in our 70s. We made use of the Hop on Hop off busses on a few occasions and they got us where we wished to go. All in all a wonderful week in a beautiful city.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yetiScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard S, General Manager at Ibis Budapest City, responded to this review, October 18, 2012
Dear ‘yetiScotland’
Thank you for taking the time to write a review on the Tripadvisor website about your stay in Budapest. It is always extremely pleasing to read positive comments about our hotel. We hope we can welcome you back in the near future.
Sincerely,
Richárd Siklósi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Budapest City

Property: Ibis Budapest City
Address: Akacfa utca 3, Budapest 1072, Hungary
Location: Hungary > Central Hungary > Budapest > District VII / Jewish Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#16 Best Value Hotel in Budapest
#49 Business Hotel in Budapest
#54 Family Hotel in Budapest
#56 Romantic Hotel in Budapest
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Budapest City 3*
Number of rooms: 84
Official Description (provided by the hotel):
The Ibis Budapest City hotel is located in the centre of the business district of Budapest, within easy access to public transport. The airport is 19 km away, and the Budapest Congress Convention Centre 5 km away. It has 84 air-conditioned and smoke-free rooms, including 2 for disabled guests. A bar open 24/24 provides snacks. The hotel has covered pay parking, and free Wifi Internet access for guests on a business trip. There are restaurants close by. ... more   less 
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Also Known As:
Ibis Budapest City Hotel Budapest
Accor Budapest Emke

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